Brief introduction of Zhang Shuqiu.

Since 2004, we have devoted ourselves to cultivating high-quality customer service talents, and conducted in-depth research in the fields of professional image building, business etiquette, service etiquette, sales etiquette, workplace communication, service mentality, service awareness and service skills, customer satisfaction improvement, and customer relationship construction and maintenance.

Teacher Zhang has participated in the etiquette and service training of the 2008 Olympic Games, the 20 10 World Expo and the 20 10 Asian Games, and has done a lot of training in reception etiquette, service skills and image building for relevant enterprises and organizations to welcome the coming of the Games.

Teaching characteristics: Starting from the understanding and needs of human nature, through on-site drills, comments and typical case analysis, students can gradually change their concepts, glow their enthusiasm and confidence and automatically correct their behaviors in an entertaining and participatory atmosphere. She is good at combining small experiences in daily life with courses, integrating management theory, psychological theory, service theory and human nature analysis, making abstruse theories easy to understand and master, and inspiring listeners' thinking. Its teaching style is humorous and clear, and it pays special attention to the enterprise operability and personal applicability of the course content, which makes the training receive immediate results.

Core course: 1. Professional Image Building and Modern Business Etiquette

● Shaping the image, training the quality internally, and realizing the change from the inside out.

2. Customer service skills and customer satisfaction.

● Create value, service brings differentiation, and service is also a source of profit.

Lecture courses:

Based on the core curriculum, three kinds of courses are derived: etiquette, image and service. The basic ideas of these three courses are the same, all of which emphasize the internal and external cultivation of personal qualities and help students improve from the inside out, from ideas to skills. On the basis of the two core courses, combined with the practical problems encountered by employees at all levels of the enterprise, corresponding courses are designed for different themes, different industries, different ranks and different time.

Modern business etiquette and workplace communication skills, business hall service etiquette training camp, successful account manager's professional image and business etiquette, advanced business reception and banquet, five-star customer service skills and customer satisfaction improvement, your value of the image Million and new employees are required.

Some companies that have served:

China Mobile, China Telecom, China Netcom, China Unicom, ZTE, Golden Disc Software, Netac Technology, Coca Cola, Vanke Group, China Merchants Property, R&F Property, China Shipping Property, Shenzhen Airlines, Shangri-La Hotel, China Shipping Property, SF Express, Beijing-Zhuhai Expressway, China Bank, China Construction Bank, Industrial and Commercial Bank of China, Bank of Communications, China Merchants Bank, Minsheng Bank and China CITIC Bank.