Refund standard for substandard heating

1. According to relevant regulations, if the indoor temperature of residential users is lower than the specified minimum temperature or the temperature agreed in the contract, users can inform the heating unit. The heating unit shall conduct on-site temperature measurement from 10 hour to 14 hour after receiving the notice. If both parties have no objection to the unqualified temperature, they shall sign the temperature measurement time and results, and the heating unit shall take improvement measures within 24 hours.

2. If the temperature standard is not reached within 48 hours from the date of notification, the heating unit shall refund the heating fee to the user on a daily basis from the date of receiving the notification. If both parties have objections to the temperature not reaching the standard, residents can complain to the competent heating department. The competent heating department shall, within 24 hours from the time of user's complaint, determine the indoor temperature by means of on-site free measurement.

3. If the heating unit fails to meet the heating standard, the competent heating department shall order the heating unit to take corrective measures. If it is not corrected within 48 hours from the date of the user's complaint, the heating unit shall refund the heating fee to the user in accordance with the regulations from the date of the user's notice.

Heating area heat index, heating heat load per unit building area. Synonym of heating area thermal index. Heating volume heat index The heating heat load per unit building peripheral volume under indoor and outdoor temperature difference. Synonym of heating volume heat index. Hot water supply heat index: the average hot water supply heat load calculated according to the building area using domestic hot water.

The heat consumed by different types of thermal user systems or thermal equipment in a heating system in a certain period of time. Annual heat consumption The total heat consumption of the user system or the whole heating system for one year. The heat consumed to complete a task or produce a product in the production process.

Legal basis:

Article 44 of the Regulations on Property Management

Within the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units shall charge relevant fees to the end users. Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners.