Report format template for the first half of the year.

The first half of the year ended in a blink of an eye. In order to better carry out the work in the second half of the year, you can write a summary of the work in the first half. Here are five templates for the report format of the work summary in the first half of the year that I brought to you, hoping to help you!

Work summary report for the first half of the year 1

Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work in the past six months is summarized as follows:

First, the daily work of the customer service department

Customer service is a brand-new field of work for me. As a worker dealing with customer relations, I clearly realize that the work of customer service department is the hub of the whole company, which connects the connecting link between the preceding and the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. There are many things to do, such as document processing, file management, document approval, accepting customer complaints, checking out and handing over the house. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

1, straighten out the relationship and create departmental workflow. At the beginning of the establishment of the department, almost all work was started from scratch. Over the past six months, the department has achieved the goal of familiarity and harmonious interpersonal relationship, and has made positive preparations for future coordination and exerting the ability of various departments to solve work problems.

2, timely understanding of housing preparation and delivery, to provide a basis for leadership decision-making. As a well-known enterprise in the real estate development industry, housing delivery is the top priority. The company set up a housing delivery working group. As a member of the team, I made use of all favorable resources, took effective measures, actively communicated with relevant personnel at the case site and the construction site, and timely fed back the housing information, work progress and problems I learned to the leaders and the general manager's office, so that the company leaders could grasp the progress of the housing delivery work in the shortest time, and further arranged the delivery work on this basis.

3. Accept customer complaints and timely coordinate relevant departments to properly handle them, and actively respond to the call of the five spirits of the employees of the group. Give full play to the advantages of your own department. 1. Anxiety in work attitude, high sensitivity to customers, taking customers' affairs as their own business, high responsibility and high sensitivity. The second is to give strength, strong resource integration ability and strong promotion ability, and promote the resources of the whole company to tilt towards customers and solve customer problems. Predict the owner's behavior and demand, fully consider the cost and marketing, and conduct appropriate guidance and control. Limit their unreasonable expectations and improve customer satisfaction.

4. Do the company's paperwork, draft documents and reports. Earnestly do a good job in sending, receiving, registering and handing over relevant documents of this department; Department documents, approval forms, agreements, etc. shall be filed, data shall be filed, and customer data shall be managed.

Second, strengthen self-study and improve professional level.

Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past six months. Through continuous study and accumulation, I have gained work experience in this department and can calmly deal with various problems in daily work. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and oral expression ability have been greatly improved, which ensures the normal operation of all work in this position, can treat all tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Three. Existing problems and future efforts

Over the past six months, I have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, I have been groping while doing a lot of work, so that I can't work with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated.

In the second half of the year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Improve their own business level. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

Summary report of the first half of the year II

For me, the first half of this year is a half year to strengthen my study, overcome difficulties, develop my business and grow up rapidly and healthily, which is of great significance to shaping my career. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me display my talents boldly, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress. The work is summarized as follows:

First, in thought and work.

I can learn the operating rules and system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside books, and realized the importance of teamwork, communication and coordination more deeply, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.

Second, in terms of skills.

Personally, I can also actively participate in training myself. In the first half of this year, I always maintained a good working condition, set strict demands on myself by the standard of being a qualified employee of China Merchants Bank, based on my own work, devoted myself to training business skills, and made contributions to the cause of China Merchants Bank in an ordinary post. My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. Therefore, I use every moment to step up my practice, because I know that as a front-line employee, I am working in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Third, in daily work and life.

I can integrate into the big family of China Merchants Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.

Nowadays, with the progress of society, people are not satisfied with the improvement of banking services. The service of putting more chairs, adding some candy and standing with a smile has been taken for granted by the society. It is the key to make "God" tempted to fundamentally reverse the service consciousness and provide the most effective, high-quality and most needed service for different customers. Customer service can not only be timely, accurate and in place, but also stimulate customer demand.

Summary report for the first half of the year 3

The first half of the year is drawing to a close, and the lost time has become history. Only today belongs to us, and only today can we grasp it! We should learn to be grateful and happy in prosperity, mature and strong in adversity! Learn to create brilliance with passion and make our life more exciting. Failure is not the mother of success, but the summary after failure is the mother of success. The work in the first half of this year is summarized as follows:

First, strengthen service awareness and stabilize customers with high-quality and efficient services.

As a front desk teller, the window is extremely important, and the quality of front desk service is directly related to the impression of the whole bank among customers. In the daily business process, I pay attention to the cultivation of service consciousness, integrate humanized service and family service into every bit of service work, practice the concept of "customer-centered" of our bank in a down-to-earth and effective manner, think about what customers think, worry about their urgent needs, help customers manage their finances, provide multi-faceted and value-added services, and ensure customer stability through efficient and high-level services. Strengthen the construction of internal control system to prevent and resolve financial risks.

Pay close attention to implementation and execution, urge employees to strictly implement it to the letter, pay close attention to system implementation from the perspective of preventing business risks, gradually standardize management, improve service level and business environment, impress customers with sincere service and subtle attention, and win customer support. At the same time, I combine ideological education with practical work, find gaps and problems in comparison with work, and truly guard against risks.

Second, strive to improve their own service and professional quality, and actively serve customers.

To enhance customer loyalty, we must put customer relationship in an important position and get due rewards on the basis of improving customer satisfaction and loyalty. Therefore, this requires that when we launch every product and service and formulate every system and process, we should change from taking internal work requirements as the standard to taking customer needs as the standard, especially for customers at different levels, we should formulate differentiated service specifications and formulate and implement the overall service plan for high-end customers; It is necessary to establish the concept of "service is no small matter". Continuously improve services; Pay equal attention to expansion and maintenance, and dig deep into customer value. By strengthening customer relationship management, we will actively promote the transformation of marketing service from one-way service to interactive service, from rough service to refined service, and from universal service to personalized service, and truly form a relationship of benefit sharing, win-win and mutual benefit, and interdependence with customers.

Third, the shortcomings in the work and future plans.

Not studying enough. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every time something new appears, every time a new situation happens, we still lack a little sense of urgency and consciousness in learning in the face of such severe challenges. Learning new knowledge, mastering new theoretical basis, professional knowledge and working methods to adapt to the changes in the surrounding environment require me to change with the situation, improve my post-holding ability and cultivate myself into a comprehensive CCB employee, which is my goal. Not proficient in some businesses.

In my future work, I will carry forward my achievements, overcome my shortcomings and strengthen my study. I will make unremitting efforts to learn new business knowledge in the bank and apply it to practice to better meet the needs of CCB's development. Strive to improve work efficiency and quality, and actively cooperate with bank leaders and colleagues to do a better job.

Finally, some achievements have been made in the first half of the year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the second half of the year, I will set new goals for myself and meet new challenges with full mental state.

Summary report for the first half of the year 4

Time flies, and half a year has passed unconsciously. In the past six months, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of the work in the first half of the year.

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, at the same time, formulate and improve the data confidentiality system, regularly check the file situation, and improve it in time if it is changed or missing. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 70 groups of visiting groups, with the number of visitors * * * 187.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is 2000 yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, employees of our department actively walked into the owners' homes of residential quarters to collect opinions and suggestions from various customers on the property management process, so as to continuously improve the service quality and service level of property management in residential quarters in the new century.

By the end of June, 20__, 19, our department had visited 38 households in the household survey of residential owners, and issued 38 property service opinions. According to the survey, the satisfaction rate of community owners to our reception work is 90%, the satisfaction rate of telephone service is 75%, and the satisfaction rate of return visit is 80%.

Experience and harvest of intransitive verbs

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Seven. Work plan for the second half of the year

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Summary report for the first half of the year 5

Over the past six months, with the care and help of company leaders and colleagues, I have successfully completed my work. Now I will make a summary of the work in the first half of the year.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all the inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; Optical fiber usage fee _ _ yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Fourth, experience and gains.

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and oral expression ability have been greatly improved, ensuring the normal operation of all the work in this position, being able to treat all tasks with a correct attitude, loving my job and so on. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

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