The difference between financial generalist and customer service manager

The difference between them is different responsibilities, different job requirements and different industries.

1. Different responsibilities: The financial generalist is responsible for the key professionals in the main business, emerging business, risk management, comprehensive management and other sectors, and the customer service manager is responsible for the statistical analysis of customer satisfaction, assisting the project to improve customer satisfaction, participating in the handling of sudden or major customer events, summing up experiences and lessons, and guiding the handling of corporate group litigation events.

2. Different job requirements: Financial generalists need to undergo all-round and wide-caliber training and exercise after joining the job, and test and select elite marketing talents in the public and retail fields and key professionals in various main businesses, emerging businesses, risk management and comprehensive management in actual combat. The customer service manager needs more than 3 years of customer service management experience in the property industry and is familiar with the customer service management of various formats in residential quarters.

3. Different industries: financial generalists belong to the financial industry, and customer service managers belong to the property industry.