What is the responsibility of the customer service of the property company?

The customer service of the property company needs to carry out daily jurisdiction management according to the temporary management agreement, user manual, preliminary property service agreement and decoration management regulations of the project; The following are the responsibilities of the customer service positions of the integrated property company in Bian Xiao. Come and have a look, it will definitely help you.

What is the responsibility of the customer service of the property company?

1, assist the customer service supervisor to carry out various tasks within the scope of the department's responsibilities.

2. Assist the owner to visit and receive, accept the decoration application, check-in registration and various accreditation services.

3. Responsible for handling and checking the construction permit of the construction unit and managing the information registration of the check-in personnel.

4, responsible for the daily service management of the project patrol inspection work, supervision of environmental sanitation, landscaping, maintenance, decoration and construction, etc. , found that the problem in a timely manner to follow up the relevant personnel to deal with and do a good job record and report to the relevant person in charge.

5. Supervise the implementation of daily work such as cleaning, greening, four pests removal and equipment maintenance of outsourcing units.

6, patrol the model house, if there are any engineering problems, timely feedback and follow up the repair situation.

7. Track the engineering maintenance orders in the responsible area and follow up the feedback in time.

8. Warmly receive the owner and visiting guests, patiently and meticulously communicate and explain the owner's complaints, investigate and handle them in time and make records, so that the effective handling rate of complaints can reach 65,438+000%.

9. Responsible for the project acceptance and handover, check-in formalities, issue keys, and accompany the owner to accept the house and go through the formalities of repossession.

10, responsible for the owner's complaints, dispute coordination, daily contact and consultation with the owner, visit the owner regularly, and establish good relations with the owner.

1 1. Do a good job in the owner's follow-up service, guide the owner to receive and register the housing facilities for maintenance, follow up in time and arrange on-site treatment, and do a good job in the corresponding supervision and the owner's consultation on the treatment results.

12, responsible for the collection of property management-related fees and the work of reaching the standard.

13, assist the supervisor to carry out community cultural activities and spiritual civilization construction in the jurisdiction.

14. Complete other tasks assigned by the department.

What is the responsibility of the customer service of the property company?

1, customer visit guidance and reception;

2. Front desk administrative office affairs such as telephone answering, telephone consultation and visit registration;

3. Conduct customer consultation, answer questions, handle customer needs and handle relevant procedures in the customer service center;

4, office environment maintenance, patrol, daily implementation of the front desk area, leisure area, conference room, negotiation area and public * * * channel inspection and supervision;

5. Copying, printing and processing, and charge registration;

6. Customer pass processing and parking space management;

7. Office lease contract management, payment notice management and dunning management;

8. Send and receive documents, newspapers, express delivery and notices;

9. Organize and actively participate in the reception of various opening ceremonies and VIP customer appreciation activities;

10, project investment, reception, exhibition, negotiation terms and other related work.

1 1. Complete the relevant work indicators set by the company and other tasks assigned by the leaders.

What is the responsibility of the customer service of the property company?

1, patrol the area under its jurisdiction every day, including cleaning, environment, greening and public repairs. , and report, track and feedback the problems found during the inspection;

2. Grasp the property needs of customers in daily life, provide information feedback in time, and complete the check of customer information;

3. Complete the collection of property fees within the jurisdiction;

4. Responsible for maintaining the publicity column in the area under its jurisdiction;

5. Assist in completing various community cultural activities organized by the community;

6. Maintain customer relationships, conduct satisfaction surveys on a regular basis, and provide professional and thoughtful property services to customers;

7. Carry out business work;

8. Complete other temporary tasks arranged by company leaders.

What is the responsibility of the customer service of the property company?

1, responsible for the customer service line of luxury house project, including customer service, management fee collection, business complaints, owner satisfaction, property delivery, etc. , to complete the task indicators issued by the management;

2. Monitor customer complaints, formulate a satisfaction improvement plan according to the annual owner satisfaction target of the department, and effectively promote and implement it;

3. Guide and supervise the professional level and work skills of the housekeeper team;

4. Formulate the work plan of the department and ensure the implementation of the plan;

5, responsible for coordinating the relationship with other departments, so that the work can be completed smoothly.

What is the responsibility of the customer service of the property company?

1. Assist the customer service manager to coordinate the management of the customer service department and sort out the job responsibilities, service standards and workflow of the customer service in the park;

2. Be responsible for the accounting and collection of property management service fees and utilities in the park, and conduct monthly, quarterly and annual main business analysis;

3. Do a good job in cross-departmental business coordination and liaison to ensure that all kinds of reception activities and important customer reception are carried out in an orderly manner;

4. Do a good job in customer service, visit customers regularly, collect opinions, deal with all kinds of problems feedback from customers in time, and maintain good cooperative relations with customers;

5. Carry out customer satisfaction survey, analyze the results of satisfaction survey, formulate corrective measures for customer satisfaction, and plan and implement the work well;

6, do a good job in all kinds of property contracts and file management;

7. Complete other tasks assigned by superiors with high efficiency and high quality.

What is the responsibility of the customer service of the property company?

1. Assist the property manager and China Merchants Department to do a good job in the property service center, which is mainly responsible for receiving customers, receiving written and telephone complaints and suggestions on security, public facilities, environmental sanitation, customer service and charge management, and promptly assigning or coordinating various departments to handle them; Do a good job in management services and keep records.

2. Responsible for the daily management and service of the project service center, accepting complaints, visiting and receiving, and issuing tenant bills.

3, responsible for all kinds of documents and forms of drafting, computer production, project payment acceptance process, file registration and other management work.

4. Be familiar with the company's management system and charging standards. Understand the customer's situation and be familiar with the relevant property management laws and regulations and the internal operation of the service center.

5, timely and properly handle all kinds of emergencies in the office area and report in time, obey the management of the company, obey the work arrangement of superiors.

What is the responsibility of the customer service of the property company?

1. Responsible for making the work plan of customer service department, and deploying and implementing it.

2. Be responsible for the preparation of relevant information about the customer's destination and the on-site training of personnel.

3. Responsible for the daily patrol management of the park, and the collection of rent, property fees, utilities and various fees in the park.

4. Responsible for the maintenance and handling of maintenance applications;

5. Be responsible for the arrangement and handling of major complaints, and report the progress to the property manager in time.

6. Be able to find the needs and opinions of calling customers in time, and record and report them.

7. Assist in the preparation, improvement and promotion of departmental manuals and processes.

8. Responsible for organizing the satisfaction survey of business households.

9. Assist merchants to do statistical report analysis.

10. Responsible for department document approval and customer file management;

1 1. Be responsible for formulating departmental training plans and organizing their implementation, so as to effectively improve professional quality.

12. Be responsible for establishing communication channels between owners and customers, and continuously improve the management services of the department according to new feedback information.

13. Complete other tasks assigned by the leaders.