Telecom fiber has been used for a year, and the home line is broken. Is Telecom responsible for maintenance or property maintenance? Someone must be responsible.

I have been in the same situation as you recently. It took me a week to go back and forth, and I didn't spend a penny at last. The technical director came to repair it himself, and it took two or three people more than two hours. In fact, it is the inexperience of the business hall and the master in charge of the community that complicates things. In fact, there is a solution. He didn't know it, so he passed the buck. Employees don't want to do particularly troublesome work, and with a cucumber egg, they quit. This line is broken, and it is very troublesome to measure the broken place, so I don't want to take care of it. If it is broken, you don't have to pull it all again. You should be able to share a fiber with other broadband users in the community, generally no more than 50 meters. Be sure to call customer service and make things clear in detail. I hope they will reflect the matter to the technical boss above, or change employees. This employee is too proud. Don't listen to him, saying that this community is my responsibility, and you have to call me back and forth. If you call the manual customer service number 10000, you might as well use the telecom broadband phone of previous years. If you are an old customer, you should give some face. They are all businessmen. They want to make money and show your attitude. If it is really troublesome, you are willing to bear reasonable expenses. Now even if you go to the property or someone pulls the optical cable outside, what will you do? No matter how bad he is, you pay for it.