Work plan for creating excellence in residential quarters

In order to create a municipal demonstration community, xxxx management office has formulated the following work plan according to the overall situation of the current community and the provincial excellent project evaluation standards and service specifications to ensure the orderly, standardized and smooth development of the evaluation work:

First, the preparation stage.

1, set up a working group to create excellence, work out a work plan and work plan according to the inspection items and work contents, divide responsibilities and implement responsibilities.

Team leader: xxx-responsible for the excellence, inspection and guidance of all departments.

Deputy Team Leader: XXX—— Check the excellence work of each department and put forward the rectification direction.

Member: xxx-service management department work record inspection, employee assessment, etc.

Xxx-check the work of the cleaning department, check the working standards, etc.

Xxx-the return rate of the implementation and maintenance of the dispatching room.

Xxx-Supervise the work of rank management departments and improve the mental outlook of employees.

2. Organize the heads of all departments to work out the work plan and content of the excellence project.

3, organize security, cleaning, engineering, customer service and other specific operators to carry out business, legal training and ability training.

Team management department: basic queue formation, inspection content training, etc.

Cleaning department: basic training, etc.

Operation department: skills training of water, electricity, gas and heating;

Service Department: training in etiquette norms, rules and regulations, professional knowledge, laws and regulations.

4, organize the backbone of the department to participate in excellent property management demonstration projects or watch the image atlas.

5. Hold a meeting of personnel above the group leader to mobilize excellence. Summarize and arrange the work of creating excellence once a week.

6. Each functional group decomposes and evaluates the work content. Evaluate, track and rectify the contents of each functional group once a week.

Second, the introspection stage.

1. Collect relevant information according to the standard of "creating excellence" and check the project files;

1) approval documents for project establishment, design and construction land.

2) Red line map, planning land permit, construction land permit, commencement permit, infrastructure project and housing construction permit, etc.

3) Comprehensive evaluation form of unit project quality, record certificate of construction completion acceptance, fire control acceptance opinions, etc. ;

4) All kinds of project quality completion drawings, including the completion drawings of a project, various fire protection systems and intelligent systems.

Integrated pipe network completion drawings and equipment and facilities specifications, etc. ; After the above information is collected, it should be combined into a master volume and list the master catalogue.

2. Check the equipment and facilities, such as generator, water pump, elevator, fire protection system and intelligent anti-theft system, one by one according to the drawings and related materials.

3, do a good job in housing management and maintenance, environmental sanitation management and greening maintenance management and other information.

4. Collect all owner files.

5, check the internal related management system and equipment ledger:

1) rules and regulations such as job responsibilities, management office assessment system, reward and punishment system and quality management system documents;

2) Owner's (user's) reception, complaint, repair application and playback records, opinion forms or satisfaction survey procedures;

3) Inspection, maintenance, maintenance, operating system and records, maintenance procedures, operating procedures, etc. All kinds of equipment and facilities;

4) Implement the annual maintenance plan, daily maintenance checklist and handover record of all kinds of equipment;

5) Emergency measures and precautions for power failure and water supply;

6) Regional fire controller, fire emergency response plan, etc.