Responsibilities and workflow of property consultant

First of all, it is necessary to make clear that each visiting customer is 1 and whether he is interested in this project (real estate). He may be attracted by advertisements, because the company spent a lot of advertising money on publicity. Maybe he was passing through here and came here recently.

When the customer enters the sales site, he should be greeted immediately and introduce himself briefly. Then take him to the sand table to introduce him to the basic situation of the community, and then naturally ask the basic situation of the customer's family (such as: how many people live, how much area is needed, the ideal price you think you can afford, and so on). ). After understanding the customer's relevant situation, ask him to sit in the rest area, pour him a glass of water, hand over a copy of the relevant information of the real estate, recommend the suitable apartment to the customer while reading the information, solicit the customer's opinions, and have a deeper conversation with the customer. Take the initiative to invite customers to visit the recommended unit (house) (the property consultant should arrange the tour route in advance and can also introduce the internal planning of the community to the customers). When the customer is satisfied with the recommended apartment, he can ask the customer the payment method and calculate the specific house price. At the same time, customers are required to leave contact information, so that the company can inform customers as soon as there are any new sales policies and changes (and tell customers that the unit (housing) is very good. If you don't decide in time, it may not be enough to buy a unit. If the customer has a strong intention, you can register for the customer). Clean up the reception site in time after the customer leaves and do a good job of waiting. The whole reception process should be greeted with smiles and sent with smiles, master the skills of talking with customers, and create a good conversation atmosphere as much as possible.

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What professional knowledge do you think a good property consultant should have?

I think a good real estate consultant should not only have professional knowledge of real estate sales industry, but also have psychological and behavioral analysis of architecture, marketing, consumer psychology and other related disciplines, which are related to sales and consumers.

However, a good property consultant should be familiar with all the relevant information of the projects sold (such as: the total area of the property, the total number of households in the property, the distribution of apartment types, the price distribution, the greening rate of the community, the plot ratio of the community, the advanced security system and star-rated property management of the community, the municipal construction around the property and the surrounding supporting facilities, etc.). ). In addition, we should always know the relevant information and development trend of the surrounding competitive real estate and the whole real estate industry.