How to carry out property management work

First, the standardized operation of the construction market is the primary condition to ensure the smooth development of property management.

The object of property management is residential buildings, and the quality of construction projects directly restricts the healthy and orderly development of the property management industry. It should be affirmed that China's construction market has developed rapidly since the reform and opening up, but it goes without saying that there are also many problems in the construction market in recent years. Driven by interests, a few party member cadres in some localities and departments regard grasping projects as a profitable job. With the appearance of a group of people nicknamed "director of infrastructure", "mayor of infrastructure" and "secretary of infrastructure", the quality of the project is declining day by day. According to an authoritative data, there are five main problems in the current construction market, which are summarized as follows:

1. Some development enterprises violate the construction procedures and laws and evade due supervision. It is manifested in evading bidding and false bidding, which seriously violates the statutory construction procedures;

2, survey, design, construction, supervision unit subcontracting, affiliated, illegal subcontracting and other issues still exist. After some contracted projects, they failed to perform the responsibilities and obligations stipulated in the contract, and all the contracted projects were transferred to others or dismembered before being transferred to other units for contracting; Some have no corresponding qualifications or exceed the qualification level of their own units to undertake projects;

3. The phenomenon that a few development enterprises don't implement mandatory standards for engineering construction occurs from time to time. Some survey, design, construction and supervision units with low qualifications do not conduct survey, design, construction and supervision in strict accordance with the mandatory standards for engineering construction;

4. The problem of some local department staff, including some leading cadres, abusing their powers to interfere in project contracting still exists. Some local party and government leaders confuse "intervening in the project" with "administration according to law" regardless of departmental functions, equate "intervening in the project" with "strengthening leadership", and do everything possible to downgrade projects that should be invited for public bidding;

5. The physical construction market itself is not perfect. Some administrative departments and supervision institutions do not administer according to law, and problems such as bidding and pre-tender preparation have seriously affected the "open, fair and equal" competition order in the construction market.

The above reasons lead to problems such as low construction quality, poor building quality, roof leakage, floor cracking and poor sewage system, which also seriously restricts the development of property management. Because in the process of using the building, no matter what the problem is, the owner first finds the property management company and thinks that he pays the property management service fee every month, so it is natural for the property management company to fill the gaps. If you don't fix it, he won't pay. However, due to construction quality problems, the maintenance cost is tens of thousands of yuan. Because the property management company can't afford the owners and is unwilling to pay the fees, it has to quit the management of such residential quarters, but it has no choice but to hand over the contradictions to the society, causing some people to collectively petition, which has increased the workload of government functional departments. Therefore, rectifying the order of the construction market can not only bring benefits to consumers, but also add stamina for the development of the property management industry.

Second, strengthening the training of service awareness of property management practitioners is a necessary condition for doing a good job in property management.

Property management is a comprehensive service industry that integrates policies and regulations, service awareness and professionalism. The ultimate goal of the development of this industry lies in the issue of fees. How can I collect property management fees? My experience is to be a good manager of the property area, and it is necessary to establish the management service concept of "two diligence and one place".

First, we should establish the management concept of "paying lip service". Property management is a kind of directional service, which is different from ordinary commodity salesmen and lacks selectivity to customers. In order for the owners to pay the property management fee in full, they must fully respect their wishes, and at the same time impart the current knowledge of relevant laws and regulations to the clients to gain their understanding and support for property management. We should take advantage of big holidays to organize beneficial mass entertainment activities in the community, so as to integrate the relationship between owners and property management companies, often talk with owners, keep abreast of their thoughts and needs, and keep in mind the warmth and coldness of each owner. There is an owner named Yu in the area I manage. Some people say that she is an "iron cock" who can't get in oil and salt. No matter how to explain it, she just doesn't pay the fee in the name of difficulty. Later, I learned that her husband died in a car accident two years ago, and her mother, who was nearly seventy years old, was bedridden. So I offered to lend her 1000 yuan to help her daughter set up a fruit stand. Family income has increased significantly, and families with payment difficulties have become property management activists.

The second is to establish the management concept of "diligent legs". Property management involves thousands of households. As a district manager, you can't drink tea and read newspapers in the office all day. You should always go deep into the community management to understand the situation and maintain it in time. The toll collector and the owner have conflicts and take the initiative to mediate. There are hidden dangers in the management area, which should be eliminated as soon as possible. On the second night of this year, I received a complaint from an owner that his power switch was on fire. After I put the phone down, I contacted the company's electricians, and none of them were at home. In desperation, I hired an electrician at my own expense, which eliminated the potential safety hazard for the owner.

Third, we should establish the service concept of "one time in place". The service quality of property management is the key to promote its development. In my opinion, to establish a "one-stop" service concept, property management must focus on several key points according to the needs of owners: for example, consulting services for owners' policies and regulations; Pay attention to the management of community repair and beautification services; Grasp the cleaning management service of buildings and houses.