How to treat Vanke employees' violent demand for property fees?

This kind of behavior is not only a bad service attitude, but also an illegal act that insults the owner. Recently, some media reported that in a certain district of Vanke, Guangzhou, there were property managers who brutally collected the owners. In the process of collection, the staff made various insults and attacks on the owners. This scene was just photographed by netizens, and then the video was uploaded to the Internet, which triggered a heated discussion. Vanke property officials immediately said that they apologized to the owner who was attacked by insults and had persuaded the employee to leave. At the same time, the chief customer officer of Vanke South China apologized to the owner and solved related matters.

According to other owners of the community, the main reason for the staff to collect fees at home is that the property is not clear about the charging items of the owners. Many owners said that they didn't stay in the community during the epidemic, but they actually incurred corresponding utilities, which made it difficult for owners to accept, so many owners chose not to pay utilities. Subsequently, the residential property personnel carried out various violent collections on the owners. For residents who are not at home, they directly kick the door of the residents and ring the doorbell of the owners in the middle of the night to harass them. Moreover, many owners have witnessed these behaviors, and everyone said that they are unacceptable.

According to the owner, he was still pregnant and was insulted by the other party at the door. At that time, there were children doing homework at home, and the children were also influenced by the staff. The owner said that he only hoped that the property would give him a reasonable explanation, but the other party has been unwilling to explain the fact that no one lived during the epidemic, which led to constant disputes between the two sides.

After the video was uploaded to the Internet, it also caused a heated discussion. Many netizens criticized that there are too many properties in the community, just like bullies. Vanke should punish the property management personnel in the community.