How many owners need to participate in the owner satisfaction survey?

Of course, the more people attend, the more real the conclusion will be.

Two investigation methods:

There are basically two kinds of owner satisfaction surveys conducted by property management companies: the company sends staff or the project department to conduct surveys on its own. The former is usually implemented by the company's quality management department or entrusted by the company to a third party; The latter is arranged by the project department serving each community for customer service or building management. There are obvious differences in objectivity, reliability and economy among several investigation methods, and their operating procedures and basic requirements are also different. Judging from the survey results, the third party is relatively the most objective and accurate. The credibility of the project department's own investigation is the lowest.

There is also an investigation method, which is carried out by the owners' committee of the community that has established the owners' meeting. In reality, there are still few residential quarters that adopt this method. First, the proportion of communities that set up owners' meetings is low, and the work experience and energy of industry committees are not sufficient. Most industry committees are understaffed and cannot complete the "survey" of owner satisfaction covering the whole community. Secondly, the owner did not realize the function of satisfaction survey, nor did he effectively combine satisfaction survey with property service quality supervision.