How to be a good property customer service supervisor?

Question 1: How should a property customer service supervisor lead a good team? The essence of any management team is rationality, not management. To manage the team well and achieve higher goals, every detail has a lot of content, which is generally possible.

Divided into four stages:

1, inspire trust: Only when you are integrated into the team, can you form a joint force.

2, unified goal: unified thinking, reach an agreement, everyone will work in one direction.

3. Integrate resources: there are company resources, such as publicity and promotion funds, and some resources, such as cooperation with other parts;

4. Release the potential: through reasonable authorization, reward rules and some reward and punishment measures, maximize the potential of the team and create higher performance.

In addition, as a manager, the mentality at the beginning is the most important. You are not just a person who commands or issues orders, but a gardener. The result is flowering and bringing benefits to enterprises. In this process, flowers (the team you manage) need watering, fertilizing and weeding, so in practical work, we should not only unify our goals, but also give guidance and help when necessary.

Question 2: How to apply for the position of property customer service supervisor 1. Professional competence

As a property manager, you must master certain professional knowledge and ability. With the continuous improvement of your property management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, personal professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In practical work, you need to learn from your leaders, your colleagues and your subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

Second, management ability.

As a property manager, management ability corresponds to the professional ability of the manager. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.

Third, communication skills.

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

Fourth, cultivate the ability of subordinates.

As a supervisor, training subordinates is a basic and important job. No matter how big the department you lead is, you should remember that the department you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions.

Five, work judgment ability

The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, one must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision about what to do, how to do it, and who will do it, big or small. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability.

Sixth, learning ability

Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition.

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Question 3: How can the property customer service supervisor work better? First of all, we should be familiar with relevant laws and regulations. Secondly, we should be familiar with the specific situation of each living treasure and the use of public facilities and equipment in the community. Then, we should be diligent in mouth, hands, eyes and legs, explain the relevant knowledge of property enterprises to some people, and let the owners recognize their services.

Question 4: How to apply for the position of property customer service supervisor 1. Professional ability As a property manager, you must master certain professional knowledge and professional ability. With the continuous improvement of your property management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, personal professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In practical work, you need to learn from your leaders, your colleagues and your subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have. Second, management ability As a property supervisor, management ability corresponds to the professional ability of a supervisor. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time. Third, communication ability The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication. Fourth, cultivate the ability of subordinates. As a supervisor, training subordinates is a basic and important job. No matter how big the department you lead is, you should remember that the department you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions. V. Work Judgment Ability The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, one must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision about what to do, how to do it, and who will do it, big or small. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability. Learning ability of intransitive verbs Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition. Seven, professional ethics Dante has a saying: the defects of wisdom can be used ... >>

Question 5: How to write the responsibilities of the residential property customer service supervisor and the daily workflow?

1) Work in strict accordance with the requirements of the company's document management system, cooperate with the manager of this department to supervise and manage, and put forward reasonable opinions and suggestions;

2) Be familiar with the contract fees between the department and the developer, and communicate with the relevant departments of the developer in time to ensure that the fees are recovered in time;

3) Assist in receiving and handling complaints, return visits and information feedback, formulate corrective and preventive measures and report them to the customer service manager;

4) Assist in customer satisfaction survey, consult the opinions and suggestions of business households, and make statistical analysis on the overall customer service satisfaction;

5) Handle the owner's occupancy and decoration procedures;

6) collect various fees;

7) Supervise, spot check and assess the cleaning service quality of cleaning contractors in this responsibility area, and supervise the work of cleaning staff;

8) Conduct daily inspection on cleaning quality and the situation of cleaning staff on duty, and report major problems to the customer service manager in time as the basis for supplier evaluation;

9) Check the work of subordinates irregularly;

10) is responsible for the management of customer service documents and materials, and the establishment of lists and related records;

1 1) Implement the training plan of the department, train the personnel at lower positions as required, and make training records; Actively participate in various trainings.

12) Complete other tasks assigned by the leaders.

Daily maintenance procedure

1) The customer service department is responsible for receiving the daily service requests of operators and tracking and returning visits after the maintenance work is completed;

2) When the customer service department receives the service request, the personnel on duty should inquire about the service request location, the names of the systems and components that need maintenance, the damage degree, contact telephone number and other contents in detail, and make relevant records;

3) After the customer service personnel on duty record the maintenance contents, they will issue a maintenance order and notify the engineering department to receive the maintenance order for maintenance; After the maintenance, it must be signed by the owner for confirmation.

4) For the items that cannot be repaired immediately, the maintenance personnel should give timely feedback to the personnel on duty in the customer service department; For projects that can be repaired immediately, after the maintenance is completed, the maintenance situation must be filled in the maintenance list in detail, and the information will be fed back to the staff on duty in the customer service department in time;

5) All maintenance orders must be signed by the operator and returned to the customer service department on the same day. The staff on duty in the customer service department is responsible for checking the integrity of the maintenance order;

6) The staff on duty in the customer service department is responsible for making a telephone return visit to the matters handled the day before, and making a record of the return visit;

7) For events that cannot be repaired in time, after confirming the time for further maintenance, the personnel on duty in the customer service department will feed back the time information for further maintenance to the owner;

8) For the maintenance events that cannot be completed on the same day, the personnel who received the maintenance application will follow up and ask the relevant departments to know the plan and progress of the maintenance work. After the maintenance is confirmed, record it on the original maintenance application record and follow up the return visit;

If the maintenance work cannot be completed in time, leading to the occurrence of complaints from business owners, the staff on duty in the customer service department will report to the customer service manager for necessary coordination and attention.

Question 6: As the customer service supervisor of the property, how to establish a good relationship with the owner and how to provide good service? Be diligent in your legs, sweet in your mouth, careful in your heart and precise in your work.

Interview, talk more.

Take the initiative to think of the owner, visit more, pay a return visit and give timely feedback. Sticking to working principles requires skill.

Question 7: How is the job of the property customer service supervisor?

If all the hardware in the hotel is all right,

That job was relatively easy,

The salary is about 5 thousand, depending on the local environment.

If the hardware of the property is not good,

It is troublesome to receive complaints from the owners every day.

First of all, this job must have a good temper and good patience.

Question 8: What is the job of the property customer service supervisor? Being a supervisor is definitely not a small clerk who faces customers directly. It is necessary to push your subordinates to complete the implementation of the plans at all stages and the work indicators issued by your leaders, and occasionally help small clerks solve customer disputes that they can't solve, and evaluate their work ability. To tell the truth, I am happier than a small clerk.

Question 9: How to make a good customer service plan for property management;

1. The macro environment of the industry still needs to be improved, which is mainly manifested in the mainland authorities' understanding and attitude towards professional property management, and the way of thinking will not change, which will not bring about substantive changes in behavior. In the traditional view of political and economic environment in mainland China, property management is still the deformation and supplement of "logistics" and "housing management" models. The economy is relatively backward and the right consciousness is absent, which leads to imperfect supporting laws and irregular real estate market.

Second, the service ability of industrial entities is not strong. In the mainland, the vast majority of property management personnel are aging, with poor quality and low service level; As an enterprise itself, its management performance is poor, and it has no status, ability and qualification as a market subject. The apparent prosperity of property management in many mainland cities is essentially the speculation of some real estate developers. There are few socialized property management enterprises that operate independently, take responsibility for their own profits and losses and improve themselves, and there is a certain "adverse selection" in the industry.

Third, the buyer's purchasing power is seriously insufficient. In Shenzhen, multi-storey property management fees only account for 0.5-3% of household income, but the same standard often accounts for 3-5% in the mainland. The average wage in some mainland cities is only a few hundred yuan, and the monthly property management fee of 10-40 yuan is actually very tight. Even for some high-grade buildings, because of the existence of affiliated houses, the actual economic affordability of the owners does not match the household grade, and the fees are difficult and low, which is a common situation in China's property management industry at present.

Fourth, the entry threshold is extremely low. Many real estate developers, departments and owners' autonomous organizations have stepped into the property management industry to become "athletes", which leads to the service differentiation is not obvious, and the typical "disorderly competition is not conducive to prosperity".

Five, the industry competition tends to be seriously dispersed, the lack of cooperation and development within the industry. Different from Shenzhen's property management industry, there are not a number of brand property management companies in the mainland to support the development orientation of the industry, and vicious competition is one after another, with more negative reports and less basic research, which has formed a market cultivation crisis.

Six, the press, neighborhood committees, * * * and many other social interest groups have different understandings of property management, and the future development orientation is still unclear, which is even worrying in some areas. Because the "products" provided are immature, these "products" are "tied" with real estate development, which has triggered a crisis of confidence in property management in some parts of the mainland.

Reference: Ai Weibang/Du Yue /678900 10.

Question 10: How does the property service supervisor lead everyone to work together? As long as you really consider and serve the owners, you will be affirmed by the owners. As for management, we can consider the property management system. Now in the internet age, it is very convenient, such as neighbors, neighbors.