400-word quarterly work summary (5 selected articles)

Last quarter, under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", in line with the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", taking "improving the level, creating benefits and building brands" as the company's development goal, and through the joint efforts of all employees in the department, taking "service first"

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Step 2 cultivate

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Clean working mode.

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

2. Quarterly work summary of 400 words

In this era of economic prosperity, people's living standards have also been greatly improved, and the awareness of prevention should be strengthened in property management. I have been doing my duty, and the following is my summary:

1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building xx Garden Community 13 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. The management office reported to the company, and after adjusting the salary and personnel accordingly, the above problems did not happen again in the community, ensuring the stability of the community security.

Thirdly, xzz Western Restaurant occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunity of law enforcement departments, the long-occupied fire escape was successfully returned, which improved the understanding of fire protection. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

5. The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few business leaders held different opinions, they all accepted this fact after communication. It works well, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

3. Quarterly work summary of 400 words

Since I transferred to X Property Management Office at the beginning of this year, the first quarter has passed quickly. I try my best to adapt to the new working environment and post, study with an open mind, work hard, do my duty and successfully complete all tasks. My personal work in the first quarter is summarized as follows:

First, consciously strengthen study and strive to adapt to work.

As this is my first contact with property management, I don't know much about the responsibilities of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, after observation, exploration, access to information and practical exercise, I quickly entered the work site.

Second, focus on your own work, earnestly perform your duties, and do a good job summary report.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. Combined with the reality of X, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. The service charge for the first quarter has been fully received. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and making progress to assist the director of the management office in managing money. If there is any abnormality in the recurrent expenditure, strictly control the procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) Take the initiative to do a good job in copywriting management. I was mainly engaged in office work in the first quarter, and X got started quickly in copywriting management. I have mainly done the following two tasks: First, data entry and document arrangement. I carefully input and print the information documents and relevant meeting minutes involved in the management office, make forms and documents according to the work needs, draft reports and summarize the office work. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was handed over to me in the second month of employment. For me, this is my first job. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

In the first quarter, we completed some work and achieved the necessary results. To sum up, we have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively joining the group and dealing with all aspects of the relationship can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

4. Quarterly work summary of 400 words

It's an honor to be a cleaner in xx. This job is hard for me. From the first day, I treated this job with a rigorous attitude.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.

In xx community, I try my best to serve sincerely and do my job well. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel.

The purpose of this quarterly summary is not to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience, learn lessons, and look forward to doing better in my future work. Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects.

At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to the residents makes me feel very fulfilled.

To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it. In the cleaning work, I learn while doing. During this period, the daily cleaning work mainly depends on the effective command of company leaders and the high consciousness of management personnel. In the first quarter, I was able to actively report to the leader when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred.

This quarter's work also exposed some of its own problems, such as being relatively lax in its own requirements and not paying enough attention to some details, which need to be improved in future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary work, complete all the work assigned by the company, live up to the expectations of the company leaders, better serve the owners and add luster to the company.

5. Quarterly work summary of 400 words

In the days when I worked in a property management company, I also grew up greatly. Although I have done a relatively basic job of property customer service, serving the owners and helping them solve problems, I have done it seriously and won the affirmation of the owners. I also successfully completed the work in the second quarter, and I also want to make a summary of this customer service work.

I joined the company at the beginning of the year. Although affected by the epidemic, the company did recruit, and I am also a local, so the entry was relatively smooth. I also actively do my job. At the beginning, my colleagues also took me to work. Some problems need to be handled, because some can't be handled at home, I will also teach the owner to handle them remotely. At first, I didn't do very well, but gradually. By the second quarter, I could almost do it well, and I passed the probation period in the middle of the second quarter. In retrospect, my study and growth these days can't be separated from my colleagues' teaching, which taught me a lot and made me know more about this job, especially learned a lot of methods to deal with the owners' problems. These methods can actually be applied to my daily life, which makes me feel very profound.

At work, I sometimes encounter difficulties from the owners, but I also remember what my colleagues taught me. I can't get into my master's mood and be guided by him. I must take the initiative, know where the problem is, do a good job of service, and then solve the problem, and I will be fine. This will not only get no complaints, but also get the owner's affirmation, and it will be much more convenient to handle the work in the future. The master also knows that you really help him. I also do a good job in customer service, and there have been no big mistakes. The impact of the epidemic this quarter is relatively small, and I need to deal with more property problems. But after my previous study and work, I have successfully done what I should do this quarter, and my experience has greatly increased. Even if some problems are difficult to solve, I will try my best to solve them properly.

Of course, I still have many shortcomings. After all, I haven't been doing this job for long. The problem I encountered is also the accumulation of experience of my colleagues. However, when I encounter some new problems, I am not so calm to deal with them. I also need to study more and accumulate more experience in order to do better in the next season's work. Let yourself gain more.