Job responsibilities of supermarket loss prevention personnel

Job responsibilities of supermarket loss prevention staff 1 1. Job requirements

1, with a high sense of responsibility and professionalism.

2. Be familiar with the overall environment and product layout of the mall.

3. Have rich anti-theft knowledge and experience.

4, master anti-theft skills, and can skillfully use.

5. Strong observation and identification ability, familiar with the thief's theft psychology.

6. Familiar with relevant laws, regulations and industry regulations.

Second, the job responsibilities

1, strictly implement the company's relevant rules and regulations and the operating specifications of this position.

2, responsible for the loss prevention of supermarket goods.

3. According to the present situation of loss prevention and theft, find out the problems, analyze the reasons, and put forward improvement measures and schemes.

4, to fulfill the obligation of confidentiality, shall not disclose the work content to irrelevant personnel.

5. Obey the instructions of superiors and do other temporary work.

Three. Daily workflow

(a) before business

1, admission, sign in.

2. Attend the morning meeting.

(2) in business.

1, wear casual clothes to patrol the supermarket to prevent theft and destruction.

2, carefully record on duty, to do a good job of handover.

(3) after business.

1, log off and exit in the specified order.

2. After work.

Fourth, the daily work norms

On-site inspection is the main work content of loss prevention personnel every day. In the process of inspection, every loss prevention personnel should maintain a high sense of responsibility and professionalism, be vigilant and plug every management loophole that may cause losses.

(1) Inspection system: casual clothes and walking inspection.

(2) Key inspection time

1, there are many people on holidays.

2. During the shopping peak.

3. During employees' meals.

4. During employee succession.

(3) Key inspection parts

1, which is easy to become a dead corner.

2, easy to mix.

3. Where the light is dark.

4. Where the passage is narrow.

5. A place where goods are displayed in disorder.

(d) Focus on key commodities

1. Department Store: cosmetics, shampoo, stationery, socks, bras, batteries, thermos cups, razors, sanitary products, etc.

2. Food: chocolate, chewing gum, milk powder, drinks, sausages, more expensive seafood, bulk food, etc.

3. Small commodities that cannot use anti-theft labels.

4. Other commodities with small volume and high value.

5. Other items that are easy to carry and hide.

(5) guard against key customers

1. Go into the supermarket with your backpack open.

2, clothes and trousers are hypertrophy.

3, carrying abnormal equipment, such as wearing jackets and other coats in summer, umbrella in sunny days.

4. Those who repeatedly buy or go in and out of the supermarket.

5. Those who look around with goods in their hands.

6. Wandering in front of a certain area or a certain commodity, with no obvious purchase intention.

7. People who wear coats and cotton hats in winter.

Five, the handling of theft.

(1) Procedures for handling internal theft

65438+ At the same time, contact the head of the employee's department and security personnel quickly by telephone or walkie-talkie.

2. Talk to obtain evidence: Take the employee with internal theft to the security duty room, talk with the department head, security guards and internal theft employees and record them, and confirm their theft in person.

3. Handling: According to the nature of theft, the employees who steal internally will be punished accordingly.

(2) Handling procedures for customer theft

1. Discovering suspicious objects: loss prevention personnel find suspicious customers through on-site inspection, employee reporting and monitoring system.

2. Secret tracking: the loss prevention personnel will track it in secret and work with relevant staff if necessary.

3. Observe whether to check out: carefully observe whether the customer has checked out all the goods. If the account is not closed or not completely closed, pay close attention.

4. Start the alarm: Start the alarm when the customer is about to pass the security gate.

5. Inspection: At this time, the chapter inspector guides the customer to actively cooperate with the inspection of the alarm cause.

6. Transcript of conversation: After discovering the unpaid goods, take the customers to the security duty room together with the security personnel on duty for conversation and take notes.

7. Handling: Handle thieves according to company regulations and relevant laws.

Six, loss prevention personnel work discipline

Damage prevention personnel should be loyal to their duties, not inside job.

2. The loss prevention personnel shall keep it strictly confidential and shall not disclose the loss prevention measures and weak links to irrelevant personnel.

3. Personal attacks in any language or action on the "suspected object" are not allowed, and forced searches are not allowed.

4. No fines or deposits may be collected without permission.

Seven. Matters needing attention in loss prevention work

1. Never cross-examine or search "suspicious items" in the supermarket.

2. When children are found eating in the supermarket, they should take a positive and goodwill attitude to remind and discourage them.

3. In case of emergency (such as power failure, fire danger, quarrel, fight, etc.). ), stay calm, be vigilant, do a good job of explanation or evacuation, observe the surrounding situation, and prevent someone from fishing in troubled waters.

4. In case of emergency, inform the property management, security and other relevant personnel at the first time, and take decisive measures to maintain the order at the scene.

Eight. supplementary terms

1. This specification is formulated and interpreted by the Operation Department.

2. This specification shall be implemented as of the date of promulgation.

Job responsibilities of supermarket loss prevention staff 2 1, responsible for the safety prevention of goods and property equipment in the whole shopping mall; Responsible for the safety of the whole shopping mall, maintaining the normal business, order and personnel safety of the shopping mall.

2, according to the prescribed procedures to deal with goods damaged, lost, stolen and other matters; Responsible for the safety of equipment and goods in shopping malls.

3, patrol the entire mall business premises, to prevent goods from being stolen, and track whether suspicious people have pickpocketing behavior; Responsible for the cashier's collection and settlement security; Focus on preventing internal staff theft.

4. Responsible for the goods in and out of the goods channel. File inspection includes the verification of the return table and the collection of anti-loss bills.

5. Deal with all kinds of emergencies in time, such as fire, robbery, theft, fighting and other illegal events in shopping malls.

6. Be responsible for the command and management of vehicles in the parking lot to ensure the safety of customers' vehicles; Do a good job of vigilance patrol in the shopping mall at night.

7. Responsible for the discipline supervision of employees, such as dress and etiquette.

8. Major promotion activities and maintenance of meeting order.

Job responsibilities of supermarket loss prevention staff 3 1. Conscientiously implement the relevant national laws and regulations and the company's rules and regulations.

2. Conscientiously implement the work policy of "putting prevention first, combining prevention with elimination" and "combining attack with prevention", adhere to the principle of "whoever is in charge is responsible", and implement responsibilities at different levels to ensure the smooth development of safety work.

3. Strengthen safety management, regularly carry out safety inspections to urge hidden dangers to be rectified, ensure safety and create a safe shopping environment for customers.

4. Do a good job in service, supervision, coordination and guidance, solve problems for the grassroots and create a relaxed working environment.

5. Insist on seeking truth from facts, be honest and perform official duties, regularly check safety work, and resolutely deal with people and things that violate company management regulations.

6. Do a good job of fire prevention and theft prevention.

7, do a good job of loss prevention, from bit by bit, to minimize losses.

8, do a good job of commodity quality inspection and license audit.

9. Maintain the company's image and solve customer complaints in time.

10, and strive to complete other tasks assigned by the company.

1 1, handling emergencies.

12, responsible for the safety of goods and property of store personnel.

13. Coordinate the relationship between law enforcement departments to ensure the safety of stores.

14, responsible for the maintenance and inspection of fire-fighting facilities and equipment in the store.

15, responsible for receiving goods, returning goods, checking bulk group purchases and recycling outgoing messages.

16, take part in the monthly inventory.

17, complete other work assigned by superiors.

Job responsibilities of supermarket loss prevention personnel. Job responsibilities of employees entering the post

The damage prevention staff of the employee passage post is mainly responsible for checking whether the employees have reached the company's standardized code of conduct when entering and leaving the passage, whether there is abnormal behavior, theft, punching cards on behalf of others, etc. Employees are forbidden to enter the store without overalls, and employees are forbidden to bring bags into the store. Check and register employees who need to work at night.

Second, the control room job responsibilities

The post responsibilities of the loss prevention staff in the monitoring room mainly include: being familiar with the operation of monitoring equipment and equipment, being familiar with the location of the monitoring electronic eyes installed in the shopping mall, constantly monitoring the flow of customers in the shopping mall through video recording, not easily letting go of the monitoring of every customer suspected of theft, and notifying the loss prevention staff of the shopping mall to handle the problems in time.

Third, the customer import and export job responsibilities

The loss prevention officer at the customer's import and export post is mainly responsible for reminding customers to take care of the big bags and small bags that they don't carry with them. Do a good job in guiding the flow of customers. After shopping, customers should review the shopping receipts. Prevent customers from leaving the mall from the entrance or entering the mall from the exit.

Four, cashier job responsibilities

Cashiers are mainly responsible for maintaining the order of customers entering and leaving the cashier area. Supervise the cashier's cashier operation process, supervise whether customers pay for all the goods they buy, prevent customers from entering the store from the cashier area, and assist the normal operation and maintenance of the cashier area facilities.

V. Responsibilities of the Receiving Area

The main duty of the damage prevention staff in the receiving area is to maintain the working order of the staff and suppliers in the receiving area and prevent the staff from smoking, eating and fighting in the receiving area. Non-staff members are prohibited from entering or leaving the receiving area to prevent the goods from being lost.

Six, night shift work responsibilities

The main duties of night guards include cleaning the store and ensuring that all dangerous things in the store are in a sleeping state, that is, whether all electrical equipment has been turned off and all fires have been put out. Work at night shift, ensure that you don't doze off at night shift, always be vigilant and handle emergencies correctly. Night shopping mall patrol work, every once in a while need to go to the mall patrol, to prevent thieves from sneaking into the mall at night to steal.

Responsibilities of supermarket loss prevention staff 5 In order to maintain the shopping order in the shopping mall, ensure the safety of customers and company property, and establish a good corporate image, the loss prevention staff must perform their duties, which are as follows:

1. You must wear uniforms, tie, hang work cards, behave generously and be full of energy during duty.

2. Observe the customers around the personal position, take corresponding measures to deal with suspicious personnel, and report to the loss prevention department according to the facts.

3. Must be familiar with the shopping mall environment and know how to use fire fighting facilities. In case of fire, call the fire alarm telephone in time, guide people to enter and leave the safe passage, and keep the same port open, resulting in the suspension of power supply in the mall. Damage prevention staff will immediately stop sales and cashier work, turn on emergency lights, maintain order in time, divert people, look at goods, and guard against theft.

4. If there is an emergency fault in the power distribution room, which leads to the interruption of power supply in the mall, the loss prevention personnel will immediately stop the sales and cashier work, light the emergency lights, maintain order in time, ensure the safety of life and property, and strive to catch the criminals and send them to the public security organs for punishment.

5. If there are criminals robbing or stealing money and things in the mall, the security personnel should take effective measures quickly to control the order of the mall, guide the crowd, keep an eye on the goods and prevent theft and robbery.

6, plainclothes loss prevention personnel shall not talk to employees or do things unrelated to work, don't expose their identity when tracking, to prevent the loss of all items, if suspicious personnel are found, they can be tracked within a certain distance, as accurate as possible, and when appropriate, they will be taken to the office for polite inquiry, which will be handled by the office. Prevent customers from changing the bar code of goods (replacing low-priced goods with commercially available bar codes). If such incidents are found, they will be fined according to the specific price.

7. Put an end to collusion between salespeople and security guards: When "theft" occurs, you should consciously open your clothes for inspection when you pass through the employee passage after work. If there is "stealing", in addition to fines, criminal responsibility should be investigated and sent to the public security department for handling.

8. Strictly abide by the rules and regulations of the company and departments, and don't talk, chat or joke with company employees at work. Be diligent in walking and observing, reduce and control the loss of goods, prevent gang cases and various sabotage activities, ensure the safety of people, money and goods in the company and shopping malls, supervise the work of company employees and stop improper behavior.

9. Pay attention to observation during work, do not handle personal affairs, do not carry bags or decorate items for shop assistants and cashiers, and prohibit the use of any articles and property of the company, and prohibit internal theft.

10, supervise customers to pay bills, be responsible for the safety of goods near the checkout counter, supervise whether the checkout counter has bad motives, and cooperate with the handling of emergencies at the checkout counter.

1 1. Prevent goods from being stolen during inspection. For some items that are easy to be stolen, remote areas and dead corners, we should always walk around and observe, pay close attention to and follow suspicious people.

12. supervise and check whether all kinds of personnel who walk out of the employee's aisle during commuting hours have complete procedures. No customers are allowed to walk out of the employee aisle. Employees, including security guards, must abide by the rules of leaving home when going to work, and automatically and consciously open their pockets for the personnel on duty to check and make it clear.

13. No standing during office hours. It is forbidden to sit secretly, and customers are not allowed to walk out of the crossing marked "Stop" for any reason.

14, loss prevention staff must absolutely obey the command and arrangement of the team leader (supervisor) in their work, and shall not conflict with or hinder normal work. If the command arrangement is wrong, it must be implemented first and then reflected.

15, the loss prevention staff will hold a regular departmental meeting every Sunday evening after work, sum up the shortcomings that occurred last week, arrange the work priorities for next week, and actively participate in training courses.