Responsibilities of Quality Commissioner of Property Company

The quality specialist of the property company needs to lead the project colleagues to study and train, effectively solve customer demands, establish a harmonious service mechanism with customers, and constantly strive to improve the operation level of the park. The following is the responsibility of the quality specialist of the property company that I sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Quality Specialist of Property Management Company 1

1. Ability to lead, supervise, review, evaluate and modify property management functions and work;

2. Implement government regulations, decrees and property management conventions, and maintain good relations with relevant departments;

3. Formulate the annual property management budget of the project, and manage the service quality, operation management process and normal financial operation of the daily property;

4, properly handle all kinds of emergencies and emergencies;

5. Responsible for the acceptance of buildings, facilities and equipment and the maintenance of equipment and facilities, and arrange various maintenance projects and professional bidding;

6. Supervise the operation of project assets (such as clubs, parking spaces and houses, etc.). );

7, responsible for coordinating and managing greening, safety and other related work;

8. Responsible for handling complaints from tenants and owners, maintaining the environmental sanitation of the community and maintaining public order.

Responsibilities of Quality Specialist of Property Company II

1, daily management of residential property;

2, for the owners to enter the household, collect property management fees;

3. Visit operators regularly, solicit opinions, do a good job in evaluating the satisfaction of operators, and continuously improve management services;

4. Control and manage the service standards and business processes of customer service;

5. Handle the owner's repair report, complaints and other related matters;

6. Assist in supervising the management of security, cleaning, greening and maintenance in the property, and constantly improve the management level;

7. Other matters arranged by superiors.

Responsibilities of Quality Specialist of Property Company 3

1. Assist the company to audit and supervise the financial work of the managed projects, and prepare various financial statements in time according to the requirements of the company and the project;

2. Responsible for the audit of reimbursement expenses, the preparation of vouchers and the posting of accounts;

3. Prepare accounting entries for the original vouchers in time, and do accounting well;

4. Prepare accounting statements and pay taxes and other expenses;

5. Responsible for the collection of project property fees and other fees;

6, handling engineering complaints, repair, return visit;

7. Do other work of the project.

Responsibilities of Quality Specialist of Property Company 4

1, assist the property manager and be responsible for all management work of all project engineering departments;

2, formulate and improve the engineering rules and regulations and job responsibilities and implementation and inspection;

3. Be responsible for organizing the commissioning and acceptance of the property engineering equipment/facilities taken over by the company, reporting the defects of the equipment/facilities and cooperating with the rectification work;

4. Responsible for organizing the reception, establishment and management of technical documents and equipment files;

5. Be responsible for organizing the formulation of the operation, repair and maintenance of facilities/equipment, and conducting regular and irregular inspections to ensure that the facilities and equipment managed by the Engineering Department are in a safe and good running state;

6, regularly report to the project leader, to complete the temporary tasks assigned by the superior.

Responsibilities of Quality Specialist of Property Company 5

1. Under the leadership of the company, be fully responsible for the internal management, customer service, operation and maintenance of housing equipment, security service, emergency treatment and special services of the management office;

2. Organize the formulation, review and implementation of work plans and operational documents for community management services;

3. Responsible for the quality control and cost control of community management services;

4. Responsible for coordinating the relationship with industry committees, developers, property administrative departments, relevant local administrative departments and relevant professional companies;

5. Be responsible for the preliminary examination of subcontractors and suppliers, and examine and approve the distribution of public documents of community management services and operation documents of management office;

6. Responsible for customer service, project line management of residential quarters, and coordinate orders and cleaning lines with outsourcing companies;

7. Complete other tasks assigned by the company.

Responsibilities of Quality Specialist of Property Company 6

1. Answer the owner's calls, coordinate and solve the owner's complaints, and provide high-quality and efficient property services for the owner;

2. Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate and serve difficult problems, and maximize customer satisfaction. Submit the unsolvable problems to relevant personnel or supervisors according to the process, and follow up the progress until they are solved;

3. Continue to receive the company's business and skills upgrading training;

4. Supervise the service quality of suppliers and continuously improve the quality of property services;

5. Charge the property service fee.

Responsibilities of Quality Specialist of Property Company 7

1, responsible for customer service in the property area, receiving daily calls from customers and accepting various service appointments;

2, accept customer consultation and complaint handling, timely guidance, and do a good job of tracking and return visit;

3, responsible for the owner (resident) decoration, check-in procedures; Sort out and summarize all kinds of problems at the front desk; 4, responsible for the supervision of the maintenance process, timely follow up the maintenance situation. And report the maintenance process and results to the customer service supervisor and project manager, and feedback the usage to the owner after maintenance and record it in writing;

5. Patrol the managed area every day, make relevant written records and report the patrol to the customer service supervisor;

6. Establish the owner's information file, and be responsible for the confidentiality of the owner's information;

7. Responsible for the collection of local property fees;

8. Assist in organizing activities of community owners;

9. Assist the customer service supervisor to deal with emergencies.

10, complete other tasks temporarily assigned by company leaders.

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