Responsibilities of Property Customer Service Center

Responsibilities of Property Customer Service Center (5 general rules)

With the step-by-step development of society, job responsibilities are used in many places, and formulating job responsibilities can maximize the scientific allocation of labor and employment. Want to learn to formulate job responsibilities but don't know who to consult? The following is the job responsibilities of the property customer service center that I helped you sort out (5 general remarks). Welcome to read the collection.

Responsibilities of the property customer service center: 1 1, collecting, reviewing and handling daily complaint records;

2. Plan the monthly work of the front desk;

3. Formulate the rules and regulations of this department and the employee code, prepare and arrange the duty of managers at all levels, and be responsible for the work arrangement, guidance, supervision and assessment of employees in this department;

4. Accept and handle the complaints of the owners (residents) and put them on record;

5. Supervise subordinates to collect all property management fees and other fees in time;

6. Follow up and deal with emergencies in time;

7. Monthly housekeeper performance appraisal.

Responsibilities of Property Customer Service Center 2 1. Regularly check the cleaning, greening, safety and engineering maintenance within the management scope, and make inspection records and follow-up improvements.

2. Assist to follow up the problems reflected by the owners/tenants.

3, familiar with the information of the owners and tenants, and establish a good relationship with them.

4. Accept and answer the owner's consultation, and properly handle the owner's service application and complaints.

5. Assist the owner to manage occupancy, decoration and delivery.

6. Assist in collecting related expenses.

7. Assist superior organizations to carry out community cultural activities and publicity work, actively strengthen communication and contact with the owners/tenants, listen to the opinions and suggestions of the owners/tenants and make records and reports.

Responsibilities of Property Customer Service Center 3 1. Accept customer consultation and handle business.

2. Accept and handle complaints, be responsible for customer communication, follow up and coordinate complaints and control complaints in the area under its jurisdiction.

3. Formulate and implement community activity plans. Through the design of marketing methods, we can improve the satisfaction of owners, make property services explicit and create a harmonious and civilized community atmosphere.

4, responsible for maintaining customer relations and foreign relations, paving the way for the handling of various affairs.

Job responsibilities of property customer service center 4 1, monthly statement, customer receipt, item debit registration;

2. Financial work such as verification and check of bill data of cooling system;

3, monthly billing, enterprise dunning;

4, enterprise housing registration, rental housing registration and acceptance, handling enterprise complaints, daily dispute adjustment, etc. ;

5. Fill in the data of office supplies procurement, quarterly report, semi-annual report and annual report of Zhongchuang Space;

6, engineering maintenance, equipment update and other specific matters of the approval process progress follow-up;

7. Assist leaders to complete the activities held in the park and the writing of publicity copy;

8, complete other work assigned by the leadership.

Responsibilities of Property Customer Service Center 5 1. Implement the related service processes of customer arrival, decoration, relocation and rent withdrawal;

2. Carry out daily customer service, including: customer maintenance service, item borrowing, etc.

3. Record the customer's maintenance report, report to the engineering department, and track the completion of the maintenance report;

4. Answer customer questions, receive and record customer complaints, follow up and solve them in time, and report to the customer relationship manager;

5. Provide paid services for customers, regularly fill in the monthly paid service list of the current month and prepare relevant documents for financial reporting;

6. Complete other tasks assigned by superior leaders.

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