Responsibilities of the Quality Department

Responsibilities of Quality Department (General 17)

In a progressive society, there are more and more places where we can come into contact with job responsibilities, and formulating job responsibilities can effectively regulate operational behavior. What job responsibilities have you been exposed to? The following is the job responsibilities of the quality department that I sorted out for you, for reference only. Welcome to reading.

Responsibilities of Quality Department 1 Responsibilities:

1, responsible for formulating the safety standards of all departments, doing daily supervision, and defining the number of daily inspections;

2. Be responsible for the improvement and rectification of workflow, and define the process and time nodes of each link of "distribution-implementation-feedback";

3, responsible for the safety guidance and control of major activities, for large-scale activities and important activities, put forward control measures and supervise the whole process;

4. Be responsible for formulating the quality management methods of each department and controlling the work of each department from the perspective of quality;

5. Be responsible for complaining about the company's events and reporting to the superior leaders in time;

6. Responsible for sorting out the service processes of various departments and checking their completion, formulating control measures and submitting reports regularly; 7. Complete other work arranged by superior leaders.

Requirements:

1, full-time college degree or above, majoring in safety management and quality management engineering;

At least 2.5 years working experience in engineering safety management;

3, familiar with national safety laws and regulations, familiar with the production site safety workflow, safety operation norms and safety management procedures;

4. Familiar with construction production technology, safety protection, fire protection, temporary electricity and other related safety regulations, standards and daily safety management, with a high sense of responsibility.

5. Have certain coordination, organization and communication skills, and have certain language expression skills. Job responsibilities:

Responsibilities of Quality Department 2 1. Be able to lead, supervise, review, evaluate and modify the functions and work of property management.

2. Implement government regulations, decrees and property management conventions, and maintain good relations with relevant departments.

3. Formulate the annual property management budget of the project, and manage the service quality, operation management process and financial operation of the daily property.

4, properly handle all kinds of emergencies and emergencies.

5. Supervise the operation of project assets (such as clubs, parking spaces and houses). ).

6, responsible for the coordination and management of greening, safety and other related work.

7. Complete the collection rate of property fees.

8. Responsible for handling complaints from tenants and owners, maintaining the environmental sanitation of the community and maintaining public order.

Responsibilities of Quality Department 3 1. Responsible for the overall planning and implementation of energy consumption management, engineering maintenance, equipment management and decoration management in property management projects.

2. Be fully responsible for the acceptance and data verification of power supply, air conditioning, water supply and drainage, fire fighting, elevators, weak current systems and architectural decoration projects of property projects.

3. Make annual, quarterly and monthly maintenance plans for public facilities and equipment, and supervise their implementation.

4. Manage the contract review related to the business of this department. Responsible for communication and relationship maintenance with the outreach staff of relevant departments, and provide training and guidance to the related business of the engineering team.

5. Be fully responsible for the management, operation and maintenance of all equipment and facilities.

6, responsible for the handling of community emergencies.

Responsibilities of Quality Department 4 1. Under the direct leadership of the general manager, according to the company's central work in various periods and the company's development plan, formulate project management objectives, be responsible to the general manager, fully implement the project property management, and improve the quality of property management services.

2. Be responsible for the overall coordination of the municipal departments of provinces and cities where the dealers are located.

3. According to the annual plan, establish and improve the rules and regulations and business processes required by the project, and supervise, arrange and inspect the work of subordinates.

4. Be responsible for drafting rules and regulations, emergency plans, work processes, standards and specifications for operation and management of engineering, security, cleaning and customer service, and submit them to the company for approval before implementation.

5. Be responsible for spot-checking the service quality of dealers in the region, and comprehensively improve the comprehensive quality of employees.

6. Improve the service level of distributors in the province.

Responsibilities of Quality Department 5 1. Assist the general manager to formulate the quality policy and determine the quality objectives and work responsibilities of the quality department of the property management company. Assist the general manager in management review.

2. Assist the management representative to organize the compilation and revision of quality manuals, procedure documents and operation documents. Assist management representative to conduct internal audit.

3. Assist the leaders in charge to organize the performance appraisal of the person in charge of the unit; Responsible for the performance appraisal of employees in the department.

4. Under the leadership of the management representative, be responsible for organizing the company's quality work, and guide, inspect, assess and supervise the quality work of various project departments, professional companies and other functional departments.

5, responsible for the specific organization and implementation of quality management system certification, supervision and audit work.

6. Be responsible for organizing quality management knowledge and skills training for internal auditors. Assist the human resources department to organize and implement quality management training for middle and senior managers.

7. Responsible for the centralized management of complaints caused by inadequate management services and mistakes; Responsible for directly accepting the complaints from the owners (users) to the company, handing them over to relevant departments for handling, tracking the handling of complaints and verifying the implementation effect of corrective measures; Assist company leaders to deal with major complaints.

8. Assist the management representative to communicate with the outside world on matters related to quality management.

9. Assist the company leaders to put forward the company system construction plan and organize its implementation to ensure the integrity of the company system.

10. Clean up the company's institutional documents in time, establish the company's institutional documents list and update it in real time, and distribute it to various project departments, professional companies and other departments of the company for implementation.

1 1, centrally manage the formulation and revision of institutional documents. Conduct a unified preliminary examination of the institutional documents drafted by each unit, and have the right to return the institutional documents that do not meet the review requirements to the drafting unit for revision and re-submission.

12. Be responsible for investigating and verifying typical cases of excellent performance in implementing the quality management system documents and other systems, as well as cases of violating the company's quality management system documents including other systems, and submit the investigation report to the Human Resources Department for processing.

13, responsible for the supervision of key work of the company.

14. Complete other tasks assigned by leaders.

Responsibilities of Quality Department 6 ① Be fully responsible for the daily work of Quality Department.

(2) According to the company's strategic planning, formulate the quality management implementation plan, and be responsible for the promotion and maintenance, maintenance and effective operation of the quality management system in our factory.

(3) According to the company's quality management norms and product quality standards, formulate inspection norms for raw materials, outsourced parts, process products and finished products, and define inspection methods, inspection procedures and disposal of defective products.

(4) Grasp the key points of quality control, formulate operating standards for key and special processes and assist relevant department personnel to implement them.

⑤ Handle customer complaints properly according to the company's requirements, and strive to be fair and objective.

⑥ Take the lead in organizing relevant departments to investigate and analyze quality accidents, put forward disposal suggestions to prevent similar accidents from happening again, and establish a quality accident account at the same time.

⑦ Check the quality of the production process, deal with the quality problems in each process of product realization in time, and ensure that the company's quality meets the customer's needs.

Responsible for the ideological trends and team building of employees in this department.

Pet-name ruby do a good job of cooperation between this department and other departments.

Attending to organize the formulation of quality management system and post responsibility system.

Responsibilities of Quality Department 7 ① Responsible for making the work plan of the department, checking the implementation at any time, making a summary, arranging inspection according to the production plan, and ensuring timely and accurate reporting of inspection results.

(2) responsible for the whole process of WIP production quality management and control inspection.

(3) Lead subordinates to carefully inspect and ensure the quality, and make a decision on whether the product or semi-finished product is qualified according to the quality and technical standards and combined with the product drawings or relevant technical documents;

(4) Dare to adhere to principles, have a clear attitude on major quality issues, and report difficult problems that are difficult to decide to the company's supervisor.

⑤ Hold an inspection team meeting every morning to keep abreast of the internal quality trends of the company.

⑥ Evaluate the inspectors' working ability and performance irregularly.

⑦ Support, establish and improve the quality assurance system related to inspection.

Go deep into the team, transfer quality professional knowledge, educate and train employees, and improve the quality awareness of all staff.

Pet-name ruby to guide and manage the inspection work of its members.

Attending to properly handle nonconforming products and scrapped products.

Responsibilities of Quality Department 8 1. Be responsible for formulating and implementing the rules and regulations on safety and fire control in shopping malls.

2, the mall safety control, examination and approval of the use of open flame operation application, and organize personnel to carry out supervision and inspection.

3. Rehearse the public security, fire fighting and fire emergency measures plan in the responsible area of the shopping mall, and organize fire drills regularly.

4, responsible for maintaining the order of shopping malls, squares, parking lots, check and prevent public security accidents, assist and cooperate with the national public security department to detect public security and illegal and criminal cases.

5. Handle all kinds of customer safety complaints and strive to create a good public security environment.

6, responsible for the implementation of the mall fire facilities, fire equipment and fire safety signs maintenance.

7. Be responsible for training employees on safety, fire control knowledge and relevant laws and regulations.

8, responsible for establishing and improving the safety work files.

9. Complete other tasks assigned by superior leaders.

Responsibilities of Quality Department 9 1, responsible for ensuring the implementation of quality management system in this department;

2, approved the release of the company's inspection procedures and other quality management documents;

3. Assist the management representative to organize internal audit activities, revise, publish, recycle and review the company's quality management system documents;

4. Apply and control statistical techniques and data analysis in quality control;

5. Organize, implement and supervise the quality control of the whole process of product production;

6. Approve the disposal of general nonconforming products;

7, responsible for product quality veto and product release;

8, responsible for the examination and approval of quality records and the supervision and inspection of the implementation of each department;

9. Track and check corrective and preventive measures;

10, participate in quality planning and management review;

1 1, responsible for technical training, work arrangement, scheduling and organizational management of employees in various positions of the department;

12, responsible for the management and control of internal product warehouse and semi-finished product warehouse.

Responsibilities of quality department 10 1. Resolutely obey the command of the competent deputy general manager, conscientiously implement his work instructions, and report all management actions to the competent leader;

2. Strictly implement the company's rules and regulations and earnestly perform their duties;

3. Be responsible for organizing the formulation, inspection, supervision, control and implementation of management systems such as quality management and quality inspection standards for measuring tubes;

4, responsible for organizing the preparation of annual and monthly product quality improvement, improvement, management, measurement management and other work plans. And organize the implementation, inspection, coordination and assessment, and timely handle and solve all kinds of quality disputes;

5. Be responsible for establishing and improving the quality assurance system. Formulate and organize the implementation of the company's quality work outline, improve the quality management network, formulate and improve the quality management target responsibility system, ensure the stable improvement of product quality, and strive to pass the ISW9000 demonstration as soon as possible;

6, cooperate with the personnel department to pay special attention to the quality education of all employees. Regularly organize quality education and training for quality inspectors, measurers, managers, leaders at all levels, marketers, maintenance personnel and operators, strengthen quality management, improve the quality awareness and quality management level of all employees of the company, strengthen the training and assessment of metrology and quality personnel, and establish and improve the system of holding certificates for metrology and quality personnel;

7. Be responsible for the supervision, inspection, coordination and management of the company's products, work and service quality;

8. Be responsible for collecting and mastering advanced experience of quality management at home and abroad, and transmitting quality information;

9. Be responsible for handling quality accidents of the company. Participate in handling quality incidents such as quality objections, returns and claims caused by product appearance. Take the lead in organizing the investigation, analysis, arbitration and coordination of various quality disputes, and clearly put forward the handling opinions. General quality accidents are handled by the department itself; Major quality accidents shall be handled by the department after being signed by the competent vice president, and then reported to the general manager's office meeting for discussion; After being signed and approved by the general manager, it shall be handled as follows.

10, responsible for establishing and improving the quality post responsibility system. Clarify the responsibilities, powers and obligations of each post, formulate or modify and strictly implement various operating procedures in time, and educate employees to strictly abide by technical discipline;

1 1, responsible for collecting after-sales quality service data of the company's products. Conduct market research and customer spot checks regularly or irregularly, select and write high-quality market research and analysis reports in time, and put forward improvement opinions and suggestions to provide basis for company leaders' decision-making;

12 is responsible for compiling annual, quarterly and monthly product quality statistics. Establish and standardize the quality statistical procedures of original records, ledgers and statistical statements, train full-time and part-time quality statisticians, and improve their professional level and work quality;

13, responsible for regular quality work report. Regularly report the balance of annual, quarterly and monthly production and operation plans orally or in writing. For major quality accidents, special analysis meetings will be organized to report centrally, and special emergencies will be reported to the competent leader or general manager separately;

14. Complete other tasks assigned by company leaders on time.

Responsibilities of Quality Department: 1 1 1. Carry out standardization construction. Including case management, early management, project management and other specific business processes, systems and rules standardization;

2. Monitor the service quality and service level of the property project, submit the project property quality inspection report, point out the shortcomings, put forward improvement suggestions, and analyze and explain the key issues;

3. Participate in the handling of major property complaints;

4. Organize the property service satisfaction survey and monitor the satisfaction status;

5. Responsible for supervising the timely rectification of all kinds of quality problems;

6, regular routine quality inspection and service quality evaluation;

7. Complete other tasks assigned by the company.

Responsibilities of Quality Department 12 1. Familiar with the relevant national policies and industry management service standards, and have strong ability of observation, analysis, judgment and coordination.

Second, under the leadership of the general manager (deputy general manager of division of labor), implement the planning, improvement, supervision and management of the company's brand, and manage the system "Responsibility of Quality Department of Property Company".

Third, assist the general manager to establish a quality management system, report to the general manager regularly at the end of each month, and improve the measures and effects taken by the service quality.

4. Be responsible for formulating the employee's code of conduct, service quality assessment and reward and punishment standards. Check the implementation at any time, as well as the new situation and new problems found in the process of supervision, for leadership decision-making reference.

Five, cooperate with the personnel administrative department to improve the overall quality of employees, train qualified employees for the development of the industry, and provide reserve talents.

Six, democratic style, adhere to the principle, handle affairs fairly, do not follow the affair, in-depth investigation and study at the grass-roots level, in view of the problems existing in the service quality, timely feedback, rapid processing, to ensure the smooth management of services, government decrees, a virtuous circle.

Seven, responsible for employee rewards and punishments, accept complaints from owners and employees, find out the reasons and submit a report on handling opinions to the general manager, so that each piece is recorded, each piece is implemented, and everything is answered.

Eight, responsible for organizing the annual debriefing report of management personnel, presiding over the annual work summary of the department foreman, and reporting the assessment to the general manager in time.

Nine, have the right to suggest to the general manager of the company to adjust or dismiss the director-level personnel of the property service center, and have the right to dismiss or fine the personnel below the director-level personnel of each property service center. Responsible for finding and recommending internal management personnel to the general manager of the company.

Responsibilities of Quality Department 13 1. Responsible for all the work of the department, communication and coordination between departments, and external liaison.

Second, check the working conditions and assign various tasks.

3. Be responsible for the analysis of customer complaints, supervise the quality improvement of all departments, track feedback and coordinate relevant departments to solve quality problems.

Four, responsible for the implementation of the work assigned by the superior, to deal with the daily work of the department.

5. Analysis of abnormal quality, handling and reporting of major events.

Six, daily audit report, irregular spot check the progress and quality of each station.

Seven, training staff and 5s supervision, each class, team leader.

Eight, monthly quality meeting, the formulation and implementation of quality operation procedures and norms.

9. Implement quality training plan, supervise and evaluate subordinates.

X. Quality signature and opinions, and daily quality inspection.

Responsibilities of Quality Department 14 1. Be familiar with the latest development of the property management industry and relevant laws and regulations, and master the company's various management systems and quality management system documents of the property management company.

2. Coordinate the daily management of this department, and lead this department to improve the management quality, work quality and service quality of the subordinate units of the property management company.

3. Be responsible for formulating and implementing the quality management system and work specifications of the property management company.

4, according to the company's overall development goals, node work plan, meeting resolutions, etc., prepare the work plan of the department, organize and check the implementation of the work.

5. Be responsible for effectively supervising the operation of the quality management system of the property company of each subordinate unit and the implementation of the company's rules and regulations.

6. Regularly investigate the management service quality of each building, form a quality evaluation report, and put forward constructive opinions and suggestions on improving the management service quality of each building.

7. Responsible for the complaints from the owners transferred from the "general manager's mailbox" and "general manager's hotline" of the property management company, analyze the reasons from the management, summarize the existing deficiencies, and promote the real estate work.

8. Responsible for the identification, investigation and evidence collection of major problems, seriously unqualified projects and major complaints about people and property in each building.

9. Be responsible for the monthly evaluation of management quality, work quality and service quality of subordinate units.

10, responsible for the work distribution, guidance and supervision, training and assessment of employees in this department.

1 1, responsible for the management of fixed assets and office equipment and facilities of this department.

12. Complete other tasks assigned by company leaders in time.

Responsibilities of Quality Department 15 1, personnel familiar with the facilities and equipment in the park.

2, responsible for the procurement of property engineering parts and inventory ledger management.

3. Assist the property manager in daily management and personnel management, including greening, cleaning and maintenance. Overall arrangement of departmental project work, and follow up the supervision progress.

4. Be responsible for the water meter statistics in the park.

5. Obey and do other things related to leadership handover.

Responsibilities of Quality Department: 16 1. Grasp the market dynamics and provide accurate industry market information feedback for the company.

2. Do a good job in market research and maintenance, and expand customer resources.

3. Conduct independent survey and calculation of the project and bid independently.

3. Assist the general manager to explore the market and tap potential customers.

4. Complete the property market expansion task assigned by the company.

Responsibilities of Quality Department 17- Coordinate and arrange QC work orders and business trips according to order requirements and factory delivery date.

-Follow up the consultation, feedback and help-seeking of QC, coordinate the relevant departments of the company to solve it properly, and make corresponding records.

-Timely delivery of inspection tools and management of inspection equipment and samples.

-Review the inspection report and file it.

-QA requires accurate product inspection and timely feedback to QC.

-share the daily administrative work of the department.

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