Taobao Customer Service Training Self-evaluation

Self-evaluation is an individual's self-summary of a period of study or work. Self-evaluation allows us to exercise our language organization ability. Let's write a self-evaluation together. The following is the self-evaluation encyclopedia of Taobao customer service training that I brought to you. I hope you will like it!

Taobao Customer Service Training Self-evaluation Collection 1

My name is-,and I work in-,and I work in-post. Over the past year, with the care of leaders and the help of colleagues, we have successfully completed various tasks through our unremitting efforts. Now the self-evaluation is as follows:

1. Ideological and political aspects: positive progress in thought, high political consciousness, always maintaining party member's advanced nature and purity, and daring to fight against all kinds of reactionary ideas. Emancipate the mind, seek truth from facts, keep pace with the times, be able to treat things and problems dialectically and rationally, and always keep a clear head in the face of major issues. Love the motherland, love the people, adhere to the Four Cardinal Principles, resolutely support the leadership of the China Producers' Party, actively respond to the party's call, and have full confidence in the party's cause.

2. Learning: Insist on learning as an important way of self-improvement, not only actively participate in various studies organized by units and branches, but also extensively carry out self-study. Besides the knowledge of political theory and the party's principles and policies, the content of study also involves history, economy, science and technology, computers and various business knowledge. Learning pays attention to both methods and practical results.

3. Work: obey the arrangement, be serious and responsible, be practical and pragmatic. Take the initiative in everything, face up to difficulties, strive to be a pioneer, and be not afraid of hardship and fatigue.

4. Life: be diligent and thrifty, care for public property, pay attention to hygiene, love labor, be strict with yourself, be honest and trustworthy, be indifferent to fame and fortune, help others, respect leaders, unite colleagues, download courseware-speak appropriately, behave generously, and pay attention to maintaining image.

However, I still have some shortcomings and deficiencies, mainly because my study is not deep enough, my political acumen is not strong enough, my working methods are improper, and my writing skills are not solid enough, which needs to be further improved and improved in my future work.

Taobao customer service training self-evaluation daquan 2

I officially worked in the customer service department on, and the probation period was three months. Time passed silently in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help but feel deeply. This is a precious experience in my life, which left me with good memories. Although it was not a great success, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of acceptance, exploration and transcendence of the same circle, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the same circle. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.

My work is mainly administrative management, cost management, material management and some ordinary work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly sum up experiences and lessons in my work. Later, I became familiar with my daily work, submitted various reports in time, and took the initiative to go to work. After training in Beijing in mid-June, I got a deeper understanding of my work, especially some detailed topics in my work and topics discussed by leaders and colleagues. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.

Taobao customer service training self-evaluation daquan 3

Since joining the company for half a month, with the help of leaders and colleagues, I have a good understanding and basic grasp of the responsibilities and contents of Taobao customer service, and have officially started working. Now I will make a phased summary of my work and study experience, work points and problems existing in my work, so as to make reference and preparation for my continuous improvement in my work. Taobao customer service is an important part of online shop. Its importance cannot be ignored.

First of all, it is the link and bridge between shops and customers. A qualified customer service should first receive every customer seriously, responsibly, honestly and enthusiastically. Secondly, you should have good language communication skills, make customers accept your products and finally reach a deal. Thirdly, as a customer service, we should have enough knowledge and understanding of the goods in our store, so as to provide customers with more shopping suggestions and better answer their questions. In the past half month, I have clearly realized the responsibility and importance of my work, and I am constantly learning how to improve my work skills. Although I have no relevant work experience before, I hope to learn from scratch and strive to become a qualified Taobao customer service as soon as possible. The following is my preliminary analysis of pre-sales shopping guide, customer service during sales and after-sales service. The first is pre-sales shopping guide. The importance of pre-sale shopping guide is not only that it can answer questions for customers, but also that it can guide customers to buy, facilitate transactions and increase customer unit prices. Pre-sale communication generally includes greeting, inquiry, recommendation, negotiation, farewell, etc. In greeting, whether Wangwang is online or in other States, automatic reply is essential. Automatic reply allows us to reply promptly and quickly, so that customers can feel our enthusiasm for the first time. At the same time, adding our store name to the automatic reply can enhance the customer's impression. In addition to automatic reply, I should also reply to the customer as soon as possible and ask if there is anything that needs help. In question and answer, no matter what the situation is, remember to pay attention to Want Want at the first time, show which package customers are concerned about in the store, open the corresponding page, and be ready to answer any questions raised by parents at any time. In the process of negotiation, it is a great test of one's communication level and negotiation ability. How to deal with the guests skillfully can not only keep the price fortress, but also make the guests feel that our price is the lowest and can't be lowered any more. This requires them to constantly learn and improve their communication skills at work. Farewell steps are also essential. Regardless of whether a deal is made or not, we should maintain a unified and enthusiastic attitude towards every guest.

Taobao customer service training self-evaluation daquan 4

The customer service department undertakes the main work of customer service of the property management company, including the coordination of customer relationship and the coordination of various departments within the company. It is the window to reflect the service level, display and establish the company management brand. It is a key functional department to achieve quality service and satisfy customer service.

Through a recent visit to the customer service department of our company, it is found that the customer service department of each project can complete the customer service work undertaken by the customer service department well. At the same time, there are also some problems, such as:

1, the low professional level and service quality of employees are mainly manifested in the immature methods and skills to deal with problems.

2. The management system and process of the department are not perfect enough, which affects the work efficiency of the department, the sense of responsibility and enthusiasm of employees.

At present, according to the requirements of the head office, the integration of property companies has been completed, and the general customer service department and subordinate project customer service center of property companies have been established. After discussion at the meeting, our department put forward the following scheme.

1. The customer service department makes monthly statistics on customers' payment, and draws a table of each item's income and expenditure and submits it to the head office, so that the head office can clearly see the fund operation of the property company.

2, the customer department to establish and improve the company's revenue and expenditure files, and improve the project owner files.

3. Pay close attention to the internal construction of customer service team, work discipline, improve customer service system and process, and basically realize institutionalized management.

4. Hold regular departmental service quality evaluation meetings to standardize customer service. Exchange ideas, enrich and enrich professional knowledge, and provide better services for business households.

5. Work closely with all departments to handle customer disputes, opinions and suggestions in a timely and proper manner.

There are many shortcomings in the work of customer service department, including new problems and old problems. However, under the guidance and care of the head office leaders, I believe all the staff in our department are confident to do the next work well.

Taobao customer service training self-evaluation daquan 5

If you want to do a good job in customer service, you can gather the advantages of other aspects and even make up for the shortcomings of other aspects. Therefore, good customer service skills and communication skills can relieve customers' doubts.

First, after-sales service is a job with high comprehensive skills, and the requirements for after-sales service personnel are also quite high. The following conditions must be met:

1. Have more than five years of industry experience, especially technical work or sales work experience, understand the current market situation, understand customer needs, and understand some enterprise operations and service channels.

2. High personal accomplishment and knowledge level, such as bachelor degree or above, familiar with product knowledge and knowledge of machinery, devices and equipment used to sell products.

3, good personal communication skills, good oral expression skills, polite to people, know when and where to face what kind of situation is suitable for expression in what language, know how to deal with certain relationships, or have rich handling experience, have a certain personality strength, and a good first impression can give customers trust.

4, flexible mind, strong adaptability to the scene, able to go to the scene to use the site conditions to solve the problem immediately.

5. The appearance is neat and generous, the words and deeds are decent, and you have the demeanor of corporate image ambassador and product spokesperson. You don't have to be handsome and beautiful, but at least you have to be worthy of the audience. Don't squint at your appearance, blow your beard and stare, which will damage the company's image.

6. Good working attitude, enthusiasm, initiative, timely service for customers, regardless of personal gains and losses, dedication.

II. Procedures for handling customer complaints and complaints:

1. Create customer complaint forms (or complaint registration forms) and other forms.

Information about complaints or complaints received from customers, such as company name, address, telephone number and reasons, should be recorded on the form; Send the form to the after-sales service personnel in time, and the person who records it should sign for confirmation, such as office clerk, receptionist or salesman.

2. After receiving the information, the after-sales service personnel will conduct face-to-face communication by telephone, fax or at the customer's location to learn more about the complaint or the content of the complaint, such as the name, specifications, production date, production batch number, when to use it, the performance of the problem, what brand was used before using this brand, how it was used, and the recent use.

3. Analyze this information, explain and explain the work to customers, and stipulate communication and consultation with customers.

4. Report the handling situation to the leader, and the service personnel will put forward their own handling opinions. After applying for the approval of the leader, you should reply to the customer in time.

5. After the client confirms the treatment plan, sign the treatment agreement.

6. Feedback the agreement to the relevant departments of the enterprise for implementation. If you need to compensate for oil products, notify the warehouse to deliver them. If it is necessary to send small gifts, notify the market management personnel to distribute them.

7. Follow up the implementation of the processing results until the customer's reply is satisfactory.

Iii. Handling customer complaints and complaints:

1. Confirm the problem

Listen carefully and patiently to the complainant, take notes while listening, judge the cause of the problem and grasp the key factors in the other party's statement.

Try to understand the whole process of complaint or appeal. If you can't hear clearly, ask in detail in a euphemistic tone, and be careful not to use offensive words, such as "Please say it again in detail" or "Please wait a moment, I'm a little unclear ..."

Repeat what you know to the customer for confirmation.

After understanding the problem, ask customers for their opinions, such as how they think it is appropriate to handle it, what requirements do you have, etc.

Step 2 analyze the problem

When you are not sure, don't draw conclusions and make judgments on the spot, and don't take it lightly.

Discuss problems with service personnel in the same industry, or report to business leaders and analyze problems together.

Taobao customer service training self-evaluation related articles:

★ Model essay on self-evaluation of customer service practice

★ Self-evaluation of customer service practice 20 19 model essay

★ 6 cases of internship self-evaluation

★ 6 internship self-evaluation articles (1500 words)

★ Experience of self-evaluation in e-commerce practice

★ Summary of personal practice in e-commerce post