Quality management and promotion of property projects

Quality management and promotion of property projects

Introduction: Good property projects also need good property management to win long-term development. The following is the quality management and improvement of property projects I brought to you, hoping to help you.

First, the basic content of quality management

1, establish standards and products. Enterprises must first determine the service products and their standards, which is the premise of quality management.

2. Monitor the whole process. In the process of product and standard implementation, effective monitoring is needed to achieve the predetermined quality effect.

3. Quality optimization. The quality of property service can't be done once and for all, otherwise it can't meet the increasing service demand of the owners, and the service quality needs to be continuously optimized.

Second, the key elements of quality management

1. Pay attention to the owner. Owners are consumers of property service enterprises, and all the starting points of enterprise work should closely revolve around owners.

2. The role of the leader. If an enterprise is compared to an ordinary ship, the leaders are the captain and the helmsman, who determine the direction of the enterprise and, of course, the final result of enterprise quality management.

3. Full participation.

4. Continuous improvement. Continuous improvement should be the eternal goal of enterprises.

Third, property management quality planning

1, enterprise quality management policy planning

2, enterprise management objectives and planning

Four, property management quality analysis and improvement

1, quality management analysis. Before quality management analysis, the most important basic work is to collect quality management data.

2. Quality improvement. The basic process of quality improvement activities is PDCA cycle, which consists of four stages: planning, implementation, inspection and action.

Section II "Property Service Enterprises' Control over the Service Quality of the Projects under their Jurisdiction"

First, regular inspection.

1, test form. Regular inspection is divided into monthly inspection, bimonthly inspection, quarterly inspection, semi-annual inspection and annual inspection.

2, check the basic procedures.

Second, special inspection (for details, please click below to read the original)

1, special inspection of customer service etiquette

2. Safety quarterly inspection

3. Emergency assembly inspection

4, equipment intact rate evaluation

5, swimming pool special inspection

Three. inside audit

Planning and preparation of internal audit.

2. Implement audit activities (please click below to read the original text for details).

Fourth, management review.

Management review is an important method to evaluate management system.

1, management review steps

Step 2 check the results

3, review report management

Section 3 Management and Improvement of Service Quality of Property Projects

First, the property project service quality control

1, customer service quality control

2. Quality control of safety work

3. Quality control of facilities and equipment management

4. Quality control of environmental management

5. Control of the procurement process

Second, the improvement of service quality of property projects.

1. Establish an excellent and stable service team.

2. Attach great importance to the handling of owners' complaints.

3. The quality of property service personnel that matches the owner's psychology.

4. Focus on solving property service problems. Every property project has some problems that puzzle the owners but cannot be solved.

5. Continuous improvement. Continuous improvement is a very important part of system operation, which runs through the whole process of property project management.

The fourth quarter, the director of property project management should pay attention to mastering and upgrading skills.

First, master the commonly used quality management methods

1, total quality management measures

2.QC group method. In other words, the quality management team is a mass organization that carries out activities for the purpose of improving quality and efficiency.

Second, master the methods of property management and service quality analysis

1, analysis of owner's service work. Including: owner feedback analysis, customer composition analysis, customer service personnel configuration analysis, owner communication analysis.

2, engineering equipment management and maintenance service analysis. Including: equipment intact rate, equipment failure rate, equipment maintenance, maintenance and renovation projects, home maintenance, decoration management, decoration material procurement, and engineering accidents.

3. Quality analysis of safety management. Including: safety self-inspection, fire emergency, parking lot management, swimming pool inspection, internal communication, order maintenance personnel turnover rate, safety accidents, etc.

4. Quality analysis of environmental management. Analysis on cleaning service and greening service.

5. Summarize and analyze.

Third, master the master's needs and psychology.

1. Understand the owner's needs and provide effective management services.

2, master the master's psychological set

3. Understand the psychological types of the owners.

Fourth, strengthen the outsourcing control of environmental management.

1, quality standard

2, improve the operating procedures

3. Contractor selection and contract signing.

4. Staff training

5. Check and evaluate

Verb (abbreviation of verb) strengthens the control of purchasing process.

1, procurement process control

2. Purchase plan control

3. Verification of procurement projects

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