How to improve the level of property management

First, improve the comprehensive quality of property management personnel, including service awareness and professional knowledge (including legal knowledge, property management and architectural knowledge, etc.). ) and comprehensive coordination ability. (a) to have a sense of service, we must first understand that the central idea of property management is people-oriented, adhere to the principle of serving the owners wholeheartedly, and want to do it well before the owners need it. Compared with traditional families, the new generation of commercial housing owners have strong economic ability, constantly improve their quality of life and pay more attention to enjoying the quality of life. Therefore, we have a higher awareness of property management consumption and pay more attention to the psychological needs of brand and packaging of property management services. Owners or users are no longer satisfied with the requirements of property management enterprises such as watertight houses and unblocked water pipes, but put forward higher requirements, such as timeliness, convenience and comfort of services, and also have certain requirements for service signs and polite expressions of managers. (2) Grasp all kinds of professional knowledge in time. By studying the laws, regulations, rules and measures such as Property Management Regulations, Property Service Charge Measures, Property Management Enterprise Qualification Management Measures and Interior Decoration Management Measures, the management, service, operation and charge of property management companies can be managed and operated according to law, and at the same time, they have a certain understanding of professional knowledge such as housing construction. (3) Coordination and communication skills With the above service awareness, legal and professional knowledge, you will have the capital to deal with the owners. The object of property management is things (houses and their ancillary facilities), and the object of service is people (owners or users). Therefore, the ability of organization, communication and coordination of property management personnel is an indispensable quality. Property management personnel should strengthen the cultivation of interpersonal relationships and try to communicate with customers. At this time, we should regard the owner as our friend and solve the difficulties wholeheartedly. With this quality, contradictions in property management services can often be turned into minor problems and minor problems can be eliminated; On the contrary, there are many misunderstandings and the gap deepens. Second, learn from the good experiences and practices of foreign countries and economically developed regions. Property management and charging standards are formed by the market. The government has played an important role in property management, but it generally does not directly interfere with the charging standards of property management. The government regulates the responsibilities, rights and interests of all aspects of property management with detailed and perfect laws and regulations. (A) the United States: pay attention to the rigor of the contract and service system. The United States is a typical contract society, and all 50 states have their own relatively independent legal systems. The contract laws of each state are based on the consistency and authenticity of the meanings expressed by both parties. Both parties to a property contract must have the right to perform their obligations in strict accordance with the contract. The main contents of the contract include the responsibilities and obligations of the property management company, the obligations of the owner, the duration, expenses and liability for breach of contract of the management contract. In the United States, the ultimate goal of property management contract is to ensure the quality of property management. This means the image, reputation and income security of the property management company. (2) Australia: Property management enterprises must have a management license. In Australia, enterprises engaged in property management must have a management license. Property management practitioners must have corresponding professional knowledge and skills. Because there are many types of properties, different types of properties have different characteristics. This requires different legal knowledge and professional skills. So there are different property management licenses. For example, "people with residence permits can't manage shopping center buildings." In addition, these property management companies or property agency companies are supervised and inspected by the government. If violations of discipline and law are found, penalties and sanctions will be imposed in different forms. Such as fines, revocation or suspension of licenses, and even severe imprisonment. (3) Hong Kong: The laws and regulations are sound and feasible. Hong Kong's property management laws and regulations are sound, operable and highly recognized by the whole people. Hong Kong has a mature market economy, a sound legal system and rules to follow. The basic law of property management in Hong Kong is the Hong Kong Building Property Management Ordinance. In addition, Hong Kong has promulgated a series of laws and regulations to regulate the property management of buildings and residential areas, such as the Security Personnel Ordinance, the Noise Control Ordinance, the Air Control Ordinance, the Small Claims Ordinance and many other laws and regulations. These laws and regulations clearly stipulate the respective rights and obligations of owners, property management companies and tenants in property management, as well as penalties for violations. In order to manage private buildings well, Hong Kong has promulgated the Multi-storey Buildings (Owners Incorporation) Ordinance, which advocates the establishment of owners' corporations and management committees in multi-storey buildings. All the funds of the property management company come from the owner's management fee, and the collection standard of management fee depends entirely on the actual expenditure of management work. The income and expenditure accounts of the property management company must be made public regularly and subject to the supervision of the owners. Third, strengthen and improve a series of policies and regulations on the property management industry. It can be seen from the above countries and regions that sound laws, regulations and standardized management operations are the magic weapon for property management to win. Market economy is legal economy. Only by constantly improving the laws and regulations of property management can we standardize property management and make it develop healthily and rapidly. According to the main problems existing in the current property management industry and the successful experience and laws in practice, the government should issue a series of policies and regulations on the property management industry as soon as possible, so that the property management has laws to follow and rules to follow. Regarding the actual situation in China at present, Mr. Liang Jian said in the article "Vocational Training, A Long Way to Go" in the third issue of China Property Management in 2006: "The current situation of property management in China is the lag of training, which has led to many problems and contradictions in the whole industry for a long time in an unfounded and irregular state. Some theoretical studies are ahead of practice, losing practical significance and even misleading, while many practices lack theoretical guidance. Second is the lack of supervision. " Therefore, for today's property management industry, the author thinks that as long as we strengthen the comprehensive quality of employees, strengthen the training of industry skills, improve the owners' correct consumption consciousness, let owners realize that paying management fees is a kind of consumption investment rather than consumption expenditure, rationally safeguard their rights, learn from the experience of some good foreign countries and regions, and improve a series of policies and regulations in the property management industry as soon as possible, so that property management can be based on laws and rules, and a healthy, harmonious and orderly property management order can be formed. In addition, property management enterprises should strengthen communication, mutual understanding and mutual support with owners on the basis of clarifying their own positioning, and promote the benign interaction of property management.