How to write the summary of property manager's work?

Unconsciously, the year of 20 1 1 has passed halfway, and I have been working in xx Property Management Co., Ltd. for almost eight months, which is also the first time I have shown my edge in society. From collecting road parking fees when I first joined the company to becoming an administrator, I learned a lot of knowledge and experience that I couldn't learn on campus. Perhaps these are the results of the combination of theory and practice. [Looking for articles should be ☆ big ☆ secret ☆ book ☆ net -www.damishu.com- stand in your hand and write without worry! ]

Here I summarize my work as an administrator in the past six months:

1. Handling complaints and disputes

Just as an administrator, I often encounter some complaints and disputes. Due to lack of work experience, many things can't be handled or solved well, and I am worried that things will be screwed up. If you often encounter problems, ask Xiaolin and Chen for good methods and measures, or directly report them to the superior leaders, and then observe and learn how the superior leaders deal with these things. I also summed up a set of handling procedures in the process of constantly handling complaints and disputes:

(1) First of all, we should do the ideological work of "cooling down" for the complainant or the disputant;

(2) Analyze and investigate the causes of the problems;

(3) If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation;

(4) Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future.

5] Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.

2. Delivery and decoration.

Delivery decoration can be divided into delivery, decoration procedures and decoration management.

(1) handover and decoration procedures

Before going through a handover and decoration procedure, I first learned about the whole process of handover and decoration procedure from Xiao Chen and made notes, and gradually became familiar with it in the process of handling handover and decoration procedures for different owners.

Delivery: ① Check the delivery invoice of the owner and the delivery notice of the sales department, and collect the delivery notice.

(2) Confirm the identity of the owner and file a copy of the owner's ID card, let the owner fill in the owner's file form, and fill in the owner's contract in the user manual (in triplicate, and file 2 copies) for the owner to sign;

(3) hand over the house quality guarantee, instruction manual and tenant key, let the owner sign for the above three things on the confirmation letter (1 duplicate for filing), and do a good job in collecting and registering the quality guarantee and instruction manual;

(4) Guide the owner to check and accept his suite, and fill in the quality acceptance sheet;

(5) Filing the first delivery data.

Decoration: ① Collect copies of relevant qualification certificates of decoration enterprises, and review the construction drawings according to the Administrative Measures for Interior Decoration of Residential Buildings of the Ministry of Construction;

(2) Fill in the application form for secondary decoration, then the property management company, the owner and the decoration company sign a decoration agreement (in triplicate, one for each party) and emphasize the important matters that should be paid attention to in the decoration process with the owner and the decoration company;

(3) Collect the construction deposit and issue the construction permit.

At the beginning, we always follow these steps step by step.

(2) Decoration management.

The most important thing in decoration management is carpentry and painting, and water, electricity and mud are generally less illegal. Here I summarize the water, electricity and mud in my decoration management.

Water and electricity: check the water supply and drainage system in the bathroom, kitchen and balcony, whether there is any random connection and change, and whether there is any design difference with the construction drawing. If it is found that there are hidden dangers of water leakage or other unreasonable places, it shall promptly notify the owner for rectification; Check whether the power system is randomly connected and changed, and whether there are potential safety hazards in power consumption.

Mud water: check whether the bathroom and kitchen are added with waterproof layers; Whether there is a chaotic wall; Whether the structure is constructed according to the construction drawing.

Effective decoration management can erase illegal decoration in its infancy, avoid unnecessary rework in the future, and reduce many complaints and disputes caused by illegal decoration in the future; Effective decoration management can make the community unified and beautiful, and make the community more standardized and tasteful; Effective decoration management reflects the management ability of a property company.

In the past six months, I have focused on handling daily complaints, disputes, delivery and decoration, but neglected the inspection of environmental sanitation in the community, the supervision of cleaning work of cleaning staff and the management of safety. The overall image of environmental sanitation, order and safety in a residential area is the basic management content of administrators, which directly affects the image of a property management enterprise, so I will strengthen management here in the second half of the year! Only a good corporate imagination can create a corporate brand of Jinhui Property Management!