Basic introduction and work content of British butler; British butler training course.

In the English drama of British Butler, we can see the butlers in the giants. Housekeepers in England are different from nannies in China. They need strict training and complete skills to become qualified housekeepers. British butler, which originated in France, is nicknamed "British" because of its perfect service concept and obvious British imprint in all aspects of tradition in Britain. Then spread to the United States, Germany and other countries.

Basic introduction and work content There is a famous line in the movie "Big Man": "... there stands an English housekeeper in the building, wearing a wig, a special gentleman. When the host comes in, he must tell people if there is anything. Can I help you, sir? what can I do for you? ) An authentic English London accent, with a face ... "... British butler's dark tuxedo butler suit, white shirt and gloves, elegant manners, rigorous and capable ... When the host opens the door, he should hold hands and bow slightly; When setting the table, measure the distance between seats, plates and wine glasses with a ruler; When eating breakfast, the host should fold the ironed newspaper into a square and put it under the plate with the meal ... Think about it, if such a man serves your family, the usual annoying housework-washing clothes, cooking, sweeping the floor, washing dishes, buying food, buying home appliances and furniture-can be handed over to the British housekeeper, and the rest is to enjoy life. From the past to the present, the roles of British housekeepers in the giants are quite diverse, such as shopping, managing family finances, preparing meals, sending children to school, washing and ironing clothes, entertaining guests and preparing dinner. All this was done by the housekeeper and finally supervised by the workers. British housekeepers need extremely high self-quality, rich life wisdom and professional accomplishment: they are familiar with all kinds of etiquette, delicacies and famous dishes, appreciation of famous wines and maintenance of crystal silverware; A higher-level housekeeper can only serve those high-level customers if he knows astronomy and geography. The housekeeper in the aristocratic family not only wins the trust and dependence of the master, but sometimes the master regards them as a member of the family, and every detail will be taken care of by the housekeeper. As time went on, gradually, wealthy families were allowed to hire British butlers. In the United States and Germany, some British housekeepers have been injected with new ideas, which can help their owners manage their finances and even take care of the company's business. From this perspective, the evolution of British housekeepers can be compared with an ancient poem by China: "In the old society, Wang Xietang died before flying into the homes of ordinary people." Daily Work Content Ironing Newspapers The first thing British housekeepers do for their hosts in the morning is ironing newspapers. Ironing newspapers is a butler service with a long history. This service is to embody the principle of perfection in the spirit of service, which can remove fresh ink stains from newspapers and play a sterilization role, so that owners will not get their hands dirty when reading newspapers in the morning. However, this service is rarely used in Britain even by aristocratic families. Get up early in the morning to deliver breakfast, and the housekeeper has to knock on the door three times when she enters the master bedroom. If there is no response, just silently count to 10, and then knock three times. If there is no response, you can just push the door and go in. When delivering breakfast to the host, put the ironed newspaper under the breakfast and put it on a silver plate. Put down breakfast after entering the door, then hand the newspaper to the owner, and then go to the window and open the curtains. Guards and housekeepers should always be vigilant. Take sending the owner to the car as an example. When protecting the owner from getting on the bus, the housekeeper should face the front of the car and look around before opening the door, so that even if there are gangsters, at least you can be prepared. After opening the door, the housekeeper should stand behind the door, so that if there is an emergency, the front door is blocked by the housekeeper and the back door is blocked by the housekeeper, which can ensure the safety of the owner. Travel plan If the owner wants to travel, the housekeeper should make detailed plans in advance. Generally speaking, at least two routes are designed to prevent traffic jams. There must be a hospital in the route arrangement. If there is an emergency, such as a child being injured, you can send it to the doctor immediately. Maybe the host is in the room to meet guests or have business talks. At this time, as a housekeeper, you must stay by and accept orders at any time. If there are messages or telephone messages for the host outside, the housekeeper will write these messages and the contents of the messages on a piece of paper and buckle them in the tray to send them in. After the master has finished reading it, the housekeeper will take it out again. When the host wants to leave, such as traveling abroad, the housekeeper is responsible for packing. There are rules for the placement of luggage: documents are placed outside; Put the clothes away one by one; Shoes should be covered with shoe covers and placed on both sides of the suitcase. Others should be based on the owner's hobbies.

British butler, the training course of British butler, needs extremely high quality. He must be familiar with all kinds of etiquette, delicious food and famous dishes, appreciation of famous wines, maintenance of crystal silverware, etc. And almost have the ability to know astronomy and geography. So its training courses are also quite strict and comprehensive. In the castle, prospective butlers received dozens of training courses, including first aid training, safety training, gun storage training, formal etiquette training, cigar collection and maintenance, wine identification and tasting, flower arrangement and home decoration maintenance, suit and formal dress maintenance, team service drills, personnel organization framework ... covering almost all aspects of life, especially more. "British housekeeper" is not the kind of housekeeper who takes care of small family chores in the ordinary sense. Most of them will serve those big families, not only to arrange the daily affairs of the whole family, but also to have multiple identities such as the owner's private secretary and his cronies. Therefore, in addition to the most basic etiquette training, the course of Butler College also provides students with courses on how to enjoy and understand the truly noble quality of life. For example, the college will arrange for students to study the identification, collection and maintenance of silverware and glassware at the Dutch National Collection Institute. Show students around Sotheby's auction house; Train students on famous wines and cigars and give them a chance to taste them in person; Show students the process of making brand-name shoes-all these trainings are to let students know what a high-quality life is first. Only by understanding this can they know how to serve those distinguished guests. For example, Donald, the dean of the college from Britain, taught students a unique service in the "British Butler" service: ironing the daily newspaper for the host. This kind of service does not exaggerate the housekeeper's work, but embodies the perfect principle in the spirit of service: in the process of ironing newspapers, it removes fresh ink from newspapers and plays a role in sterilization, so that owners will not get dirty when reading newspapers in the morning. In the whole training process, what impressed me most was that Teacher Wen Nekes repeatedly emphasized that besides the virtues of loyalty, prudence, integrity and wit, housekeepers should also treat others equally and have independent personal dignity, whether to their own masters or to any member of the extended family.