Responsibilities and work contents of property customer service

Property customer service needs to be responsible for preparing various customer service-related reports and documents and completing other tasks assigned by the leaders. The following is my carefully collected responsibilities and work contents of property customer service. I will share it with you and enjoy it together.

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Summary of property customer service: 5 articles.

Responsibilities of property customer service 1

1, responsible for presiding over the overall work of the customer service department and coordinating and supervising the work of subordinate employees;

2. Implement the policies and decisions of the company and the project manager, and be fully responsible for the daily affairs and management of the customer service department;

3, according to the rules and regulations of the management office, check, supervise and assess the service quality of employees in this department, and implement reward and punishment measures;

4. Grasp the situation of the owners of the community, organize and solve the complaints of the owners in time, and do not delay or conceal them;

5. Track the quality maintenance of houses in time and feed back the information to relevant departments;

6. Keep abreast of the payment of residential property fees and rents. , and timely organize the collection of property fees;

7. Organize regular interviews with the owners, strengthen communication and contact with the owners, understand the needs and wishes of the owners, and take effective measures to solve them in time;

8. Do a good job in horizontal cooperation with various departments.

Property customer service responsibilities 2

1, responsible for the daily management of the department, and establishing, standardizing and perfecting the management operation system of the department;

2. Responsible for the customer service and environmental management of the convention and exhibition center site, maintain good relations with government departments, investment operation departments, project engineering and other units, carry out various tasks, formulate work plans and organize their implementation;

3. Cooperate with the relevant work of China Merchants Operation Department, coordinate the relationship between all parties, maintain communication with them, and handle related matters in a timely manner;

4. Follow up the signing and renewal of the project property service contract, collect management fees, investigate the situation of arrears units, and formulate collection measures for malicious arrears units;

5. Be responsible for the construction, management and performance appraisal of customer service team, coordinate relevant training and organize departmental meetings;

6. Lead the department staff to complete various reception and service demonstrations;

7. Regularly organize quality self-examination and self-correction and on-site supervision, correct unqualified working methods and on-site conditions, and avoid service risks;

8. Deal with major complaints and emergencies in the park.

Property customer service responsibilities 3

1, responsible for checking the housekeeper's implementation and handling of on-site quality inspection in the area, spot-checking customer interviews, understanding customer needs, and issuing analysis reports according to customer needs;

2. Responsible for the establishment, maintenance and management of customer files, spot-check customer files, and ensure the integrity rate of file customers;

3, according to the company's assessment index of the project, assist the project manager to complete the accounts receivable index, and complete the annual customer satisfaction score;

4. Review the project publicity information, submit it to the project manager for review and signature, and daily check the integrity and timeliness of the project internal information publicity;

5. Assist in the business activities of each landing project and cooperate with the sales department to promote sales;

6. Collect the owners' suggestions and demands for community cultural construction, and then evaluate the implementation effect of community cultural activities;

7. Make a monthly work plan and complete the monthly operation report and capital plan.

Property customer service responsibilities 4

1, pay attention to departmental etiquette and provide a good external image of the company.

2. Maintain good service order and provide quality service.

3. Do a good job as a bridge between the owner and the company.

4. Team management, business management, emergency control and handling.

5. Be able to cooperate with relevant departments to achieve the business objectives of the department.

6. Be able to communicate well with superiors, colleagues and subordinates to promote the continuous development of the department's work.

7, complete other tasks assigned by the leadership.

Property customer service responsibilities 5

1, responsible for the daily inspection of the management area;

2, responsible for the owner's daily return visit, complaint handling return visit;

3. Be responsible for the statistics of various expenses and the collection of expenses;

4. Responsible for the management of vacant houses in the management area;

5. Responsible for the decoration inspection of the management area;

6, responsible for organizing the implementation of regional community cultural activities;

7. Responsible for the management of regional property information and the collection of owner information;

8. Responsible for coordinating with various departments of the property management company;

9, responsible for the annual owner satisfaction survey;

10, handling house expropriation, decoration and acceptance procedures for business households;

1 1, and complete other work arranged by the department manager;

Property customer service responsibilities 6

1, responsible for handling household formalities and participating in property takeover acceptance;

2, responsible for the establishment of the owner's file, property delivery and acceptance;

3. Responsible for the acceptance, handling and return visit of the owner's complaints;

4. Complete other tasks assigned by the department manager or relevant leaders;

Property customer service responsibilities 7

1, responsible for the front desk reception of the property center.

2. Assist the assistant to collect/pay property fees and carry out community activities.

3. Handle the owner's complaints, report the loss, guarantee and other arrangements.

4. Complete the temporary work assigned by the office.

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