Investigation and analysis of rural drinking water safety project?

The first is to build a user satisfaction evaluation system for rural drinking water safety projects.

The evaluation of user satisfaction of rural drinking water safety project is based on customer satisfaction theory. The so-called customer satisfaction theory refers to the result of a comparison between the expected effect of customers before using a certain product and the real actual effect after using it. Customer satisfaction theory accurately grasps the essence of people-oriented and has been widely used in many fields. Analytic Hierarchy Process (AHP) can be used when it is applied to the investigation and analysis of user satisfaction of rural drinking water safety projects, because AHP is operable and simple. Establishment of evaluation index system of rural water users' satisfaction: The survey object is farmers' water users. Because the analysis and evaluation of water users' satisfaction need to take true and accurate contents as indicators, the basic principles should be comprehensiveness, operability and consistency of goals when selecting indicators. In addition, considering that the survey object is farmers, it is necessary to select some intuitive and easy-to-understand indicators, so that it can be easier and more accurate when collecting data.

Second, determine the weight of water users' satisfaction index and collect and process the data.

The weight of user satisfaction index is the value and relative importance of each index of the measured object (that is, rural water users) in the whole, as well as the quantitative value of its proportion. According to the principle of statistics, that is, the sum of the weights of various indicators contained in a thing is regarded as 1 (that is, 100%), and the weight of each indicator is expressed in decimal, which is called the weight coefficient. When determining the weight of water users' satisfaction index, the group decision-making analytic hierarchy process (AHP) is adopted, and six related experts are selected to score the importance of pairwise comparison of each index according to the actual situation. The scoring standard is that those indicators that are of high importance and most concerned by water users score higher, and vice versa. Finally, using analytic hierarchy process software, according to the scoring results, the weight of water users' satisfaction evaluation index is calculated. The weights of water fee collection, water quality, water supply and stability, facilities, services and management in the standard layer are 0.39, 0.27, 0. 17, 0.07 and 0. 10 respectively. The weight of each index in the index layer is: charging mode 0.2 1, water price 0.66, water charge convenience 0. 13, water quality 1.00, water supply time 0.42, water quantity 0.25, water pressure 0. 14, and water flow 0.655 in peak hours. The data of water users' satisfaction with the water supply service of rural drinking water safety project were obtained through questionnaire survey, and effective and true data were extracted according to the specific characteristics of water users. This requires in-depth analysis and understanding of the basic situation of water users, fully understanding their most concerned and sensitive issues at present, and timely guiding farmers' water users to feedback the real situation in the questionnaire survey. The questionnaire uses a five-point system, which is very dissatisfied 1, dissatisfied 2, generally satisfied 3, satisfied 4 and very satisfied 5. In the comprehensive satisfaction index, we start with the indicators at the indicator level, sum and average the data with a sample size of n to get the satisfaction index of each indicator, and then multiply it by the comprehensive index weight (the same target level is water users, and the comprehensive weight is obtained after weighting the weights among indicators) to get the final score of each indicator.

Iii. Case investigation and analysis

This survey selected two typical water plants in a certain area of Shaanxi Province, namely A Water Plant and B Water Plant. In the specific investigation process, the basic situation of Water Plant A and Water Plant B was investigated first, and the specific situation is shown in Table 1. Then, according to the specific conditions of two water plants, a questionnaire survey was conducted on the satisfaction of water users in this area by random sampling. Finally, 55 valid questionnaires within the water supply range of Water Plant A were selected from 103 valid questionnaires, and 40 were selected. This questionnaire survey is mainly based on the heads of households. Through the inquiry and communication of the respondents, the satisfaction of each water user to each index is obtained, and the score corresponding to each satisfaction is the score of each index in the questionnaire. Comprehensive indicators and data of users' satisfaction with water supply service of rural drinking water safety project, and according to the basic situation of two waterworks, calculate the index scores of two waterworks A and B, and finally get the users' satisfaction with two waterworks A and B.

Four. conclusion and suggestion

First, the rural water users in this area are relatively satisfied with the water price and charging method, while they are relatively satisfied with the other nine indicators, which fully shows that the cost of rural water supply in this investigation area is high, so that there is a contradiction with farmers' ability and willingness to pay, and the contradiction is more prominent. Secondly, compared with Waterworks B, rural water users in this area have higher satisfaction with Waterworks A and lower satisfaction with Waterworks B. The specific reason is that the water supply scale of Waterworks A is larger than that of Waterworks B, and the facilities of Waterworks A are relatively perfect, which can provide better protection for water users compared with Waterworks B. However, Waterworks B has poor water quality and high water supply cost, which causes water users to pay more attention to it. Therefore, the water satisfaction rate of rural users tends to water plants, and the requirements of water users for the safety of water supply facilities, water quality conditions, emergency services and management also increase with the economic development.

To sum up, some suggestions are put forward for the operation and management of rural drinking water safety projects in the future: First, government departments should give more policy support to those water plants with high cost and small water supply scale in remote areas, and at the same time, we should further strengthen the publicity of paid water use for rural water users and gradually establish and improve the water price mechanism. Second, in order to further expand the scale of the project and provide better water quality and water supply services for water users, the process of regional water supply integration should be accelerated. The third is to further improve and improve the related hardware equipment. The construction of all kinds of rural drinking water safety projects must conform to the relevant national norms and regulations, and establish and improve the water quality testing system. Fourth, let all water users participate in the operation and management of rural drinking water safety projects, establish water users' associations, strengthen coordination and cooperation among organizations, and then improve the efficiency of project operation and management.

For more information about project/service/procurement bidding, and to improve the winning rate, please click on the bottom of official website Customer Service for free consultation:/#/? source=bdzd