As a project manager, how to balance the relationship between illegal decoration control and owners?

As the saying goes, soldiers should be soldiers. Now they are famous property managers. I want to be a project manager with everyone. I think I must be the project manager.

, timely and effectively do a good job of early intervention.

() Cooperate closely with the developer, and use the project distributor to hold a promotion meeting to show the good image and professional quality of the property service enterprise.

Developers, construction units, sales China, property management departments and other departments * * * should work together to formulate detailed promotion plans. The project manager should pay attention to the training of etiquette and communication skills. Property buyers should focus on vehicle order guidance, personnel flow, building entrances and exits, and safety precautions for board houses. The elevators in the building should subscribe to the China Maintenance Plan and the key care in the contract area. The purpose is to obtain the initial recognition of undeveloped property management from developers and owners' property service companies.

(2) Appropriately intervene in the project construction stage, put forward reasonable suggestions and require a written report for rectification, so as to reduce the developer's waste of funds and reduce management troubles to the same extent.

Before the completion and acceptance of the project, the main work is to participate in the quality supervision of the project construction and comprehensively collect all kinds of property rights information of the project. The project manager should pay more attention to the following issues: (1) Whether the waterproof layers such as toilets, balconies, courtyard gardens (generally referred to as garage covers) and waterscapes are damaged; Fix the wooden block of the window frame with whether the grouting in the window frame is full; In view of the common window frame leakage problem in the inventory of new real estate and its serious impact on the owners, additional remedial funds are needed to find and require the developers to make poor rectification; (2) The project manager of the intelligent system should meet the actual needs of the region to facilitate maintenance. From a professional point of view, developers should analyze the construction cases before selecting suppliers, especially whether the cases are in line with the project and give rectification suggestions; (3) The greening of the greening project and the beautification of the living environment in the promotion area can often cover up the ugliness. The project manager should make reasonable suggestions on the selection of grass seeds, shrubs, flowers, trees and vertical greening, such as visual effect, soil and water protection, easy access, easy management and maintenance. 2. Main work during the project completion acceptance: (1) Actively participate in the project completion acceptance, fully understand the project quality, and strive to participate in the management of technical disclosure drawings. (2) Actively take over the project acceptance. In the acceptance stage, the developer and the construction unit should form an acceptance team to accept all projects and comprehensive use functions. There should be two key points: clarifying the relationship between power and responsibility of property delivery, ensuring that the property has the function of use and fully safeguarding the interests of owners; 2. Check and accept the problems found in the reception, track and urge the manufacturers or construction units to implement the rectification as soon as possible.

Second, do a good job in the management of scale occupation and decoration to protect the community from the destruction of secondary decoration.

The first severe test of the strength of excellent project managers and their service teams at this stage should be to do a good job in various problems before entering the business. The guiding ideology of China's measures should be to urge the owners to take over the building as soon as possible. In addition to strictly following the occupation process, the owners should pay special attention to the following points: 1. The main suggestion is that the developer wholesale the occupation notice to the owner to solve the crowd pressure at the occupation site; 2. Actively cooperate with the developer to thoroughly clear the construction unit area and eliminate all kinds of hidden dangers; 3. Strive for the owners to join us and provide one-stop service. In particular, the developer must set up an answering team at the scene to answer questions with the owner, and jointly inspect the house to find problems and carry out maintenance or the owner makes a clear commitment to maintenance; 4. And sign a series of check-in procedures with the owner, such as the Early Property Management Service Agreement and the Owner's Convention, and the owner will take over the building as soon as possible; 5. If the site owner refuses to take over the building, he should communicate with the developer, the owner and their owners one by one according to the case of China in advance, so as to avoid the situation that the site is attacked by groups as much as possible; 6. According to the actual situation of the residential area, formulate a highly operational decoration supervision case. The responsibility and two opinions should be clearly defined in the agreement of illegal decoration parts and space decoration in special areas. 7. Strictly control the number of decoration personnel entering the area, fully implement the certificate management, implement the night settlement system, and often supervise the decoration construction site to prevent illegal decoration.

As a project manager, four kinds of consciousness should be kept in mind when managing the project:

() contract consciousness

In other words, the owner has the right to supervise or terminate the contract relationship according to the contract, and the property service enterprise should strengthen its performance ability and strive to provide services. Any company that cuts corners should regard breach of contract as a necessity.

(2) communication awareness 1. The project manager should investigate the owner's opinions, find out the recent service weaknesses or blind spots, formulate rectification measures, and promptly correct them to the owner, requiring the owner to supervise the implementation of the main findings and solutions. Compared with the owner's complaints, the project manager should remind himself that the service effects of the two are the same.

Example: China Station of our project set up a message column for the owner's opinion line.

Owners will leave a message through China, giving their opinions and suggestions on property services and what I need to do. Give some suggestions and opinions to the owners. Our company attaches great importance to it, and sends special personnel to collect and sort it out, verify or explain it one by one, or rectify it immediately. Facts have proved that effective communication with owners can improve the satisfaction of owners and promote the collection rate of property fees. 2.

During the holidays, our property owners are organized to display in various communities to promote exchanges between owners. The owners of both sides create machines for mutual understanding and communication to enrich their amateur culture. The frequent holding of various community cultures makes the region present a civilized, auspicious and beautiful atmosphere. 3. Actively cooperate with the establishment of the owners' committee and establish a good cooperative relationship with it. The project manager needs to consider establishing the law of owners (owners' committee) to empower the owners. Any unit or unit trying to stop them is in vain. What I want to do is to be able to decide the agenda and cooperate with the property service company to deal with the problem in an objective and open manner. The owner is very happy to be able to

(C) understanding of the reinvestment of reserve fixed funds

Realize the win-win situation of economic benefits, environmental benefits and social benefits of residential property management. The long-term goal of property service enterprises with social responsibility is to earn reasonable profits. The project manager should remember to arrange a certain proportion of funds in each budget and then invest in upgrading the hardware facilities, equipment environment and other aspects to steadily improve the quality of property management in the security area, with the support of the basic industry Committee.

(d) This control consciousness and this control ability should be the basic skills of the project manager.

Evaluation of real estate project management in the United States and Hong Kong: In addition to the internal audit of owner evaluation, the third key factor is whether it is effective.