Property service standard

Property service standards are divided into four grades: first, the patrol time of the main entrance and exit of the community should be greater than or equal to 12 hours, and the pool area should be cleaned twice a day; Second, the patrol time of the main entrance of the community should be greater than or equal to 10 hour, and the pool area should be cleaned once a day; Third, the patrol time of the main entrance of the community is 8 hours or more, and the pool area is cleaned once a day; Four, pool area and garbage cleaning once a day.

The process of renewing the property management service contract (I) The property management company shall apply to the community industry committee for renewal three months before the termination of the original property management service contract, and submit the draft renewal contract.

(2) The owners' committee shall convene a general meeting of owners within 30 days after receiving the application for renewal from the property management company to discuss and vote whether to continue to sign the contract with the current property service enterprise.

(3) After the owners' meeting voted to agree to renew the contract, the industry committee shall submit the draft text of the realty service agreement to the owners' meeting for deliberation (or solicit the opinions of the owners after publicity).

(4) After the realty service agreement is reviewed and approved by the owners' meeting, the industry committee will notify the realty service enterprise to sign the contract.

(five) after the signing of the property service agreement, the property company shall report the original agreement to the local housing management department for the record.

Third, how to complain about the unreasonable property charges of property companies can complain to the local price bureau or to the property management department of the local housing authority. Property service charges should follow the principles of rationality, openness and adaptability between fees and service levels, and distinguish the nature and characteristics of different properties. The owners and the realty service enterprise shall, according to the charging standards for realty service formulated by the competent price department of the State Council in conjunction with the administrative department of construction of the State Council, stipulate in the realty service contract.

When the clearly marked property service charge standard changes, the property management enterprise shall, one month before the implementation of the new standard, adjust the marked related contents and indicate the implementation date of the new standard. Property management companies shall not use false or misleading pricing content and pricing methods for price fraud. Don't charge any unspecified fees in addition to the list price.

The price departments of the people's governments at or above the county level shall, jointly with the real estate administrative departments at the same level, strengthen the supervision of property service charges. If a realty service enterprise violates the stipulations of the realty service contract or the provisions of laws, regulations and departmental rules and regulations, without authorization, expands the charging scope, raises the charging standard or charges repeatedly, and the owner raises a defense on the grounds of illegal charging, the people's court shall support it. The people's court shall support the owners' request to the realty service enterprise to refund the illegal fees charged by them. ?