Property manager's work plan for next week

Everything is established in advance, and it is abolished if it is not foreseen. A plan is to define the direction and method of work and have a standard workflow. You don't shoot first and then draw the target. You can call anywhere.

According to the organizational structure and employment documents of 20 1x property management company, I am responsible for the property management department of Jinan West District. This management department consists of seven property projects, including government building, industrial and commercial bureau, personnel bureau, Xinhua News Agency, party school of provincial party committee, railway bureau and provincial discipline inspection commission, with a total management area of more than 300,000 square meters, most of which are comprehensive properties with both residential and office buildings, representing the property management industries of the company in Jinan and Shandong. Most of these projects have been taken over for more than a year, and the owners have gradually lost the feeling of enjoying the novelty of property management, replaced by higher service expectations and more critical eyes. Faced with the implementation of the 20 1x Labor Contract Law, the employment situation in the property management industry is grim, the cost is increasing, the owner's standard is increasing year by year, the backbone of project management is diluted, and the management difficulty and scale are increasing. How to lead employees to innovate and actively work, continuously consolidate the project management level and promote Runhua property brand is the focus of my work this year. My work objectives are:

1, the property management of office buildings of party and government organs forms Runhua property model and characteristics.

2. The corporate culture promotion of Runhua Property goes deep into every management team.

3. Training is hierarchical, effective and systematic.

4. Pay attention to detail management and strengthen the implementation of good rules and regulations.

5, pay attention to the potential of the project, is the increase of property income.

In order to achieve my work goal, I will implement the following work measures:

First, discuss the property management of the office building of the party and government organs, and form the property model and characteristics of Runhua.

1. Create a harmonious office building and promote a healthy office building culture;

1) Prepare the emergency plan for office building emergencies, mainly including sub-plans such as fire, theft, robbery, water cut-off, power failure, flood, elevator trapped, injury, etc. , and according to the actual situation of the project written into a book, widely publicized to the owner, to create a safe atmosphere.

2) Each management office is equipped with a safe and convenient box, which contains a pump, a band-aid, a towel, a whistle, a sewing kit, a heart-saving pill and so on. So as to provide convenience for the host in an emergency.

3) Establish a health column in the office building, and publicize health knowledge in four phases and eight phases, covering diet, exercise, diseases, nutrition and other aspects, so as to create a healthy cultural atmosphere and send health knowledge to the owners.

2. Extend the service scope of office property management: on the basis of the original first inquiry responsibility system, further extend the service to meet the needs of owners. For the problems mentioned by the owner, such as the lost office key, flat bicycle tire, broken computer, even the broken TV set at home and the refrigerator not cooling, the management office regards the owner as a friend and is anxious to establish a service telephone file. Consciously contact some furniture maintenance, door and window maintenance, automobile maintenance, pipe dredging, curtain installation, carpentry, bricklayer, tap water, gas, power supply bureau and other maintenance telephones, and provide them when the owner needs them to solve the urgent need.

3, the management office implements five no services, which is an important embodiment of smiling service. First, don't say no to the owner's inquiry; The second is to say no to the owner's complaint; The third is to say no to the needs inside and outside the post; Fourth, don't say no to difficult and intractable problems; Fifth, don't say no to services that the company doesn't have.

4. In the first half of the year, the management office comprehensively investigated the owner's demand and launched new service measures.

Second, in-depth publicity of corporate culture, so that the corporate culture of Runhua Property Company can penetrate into every management team.

1. Make the corporate culture work plan of property management department of Jinan West District in 20xx.

2. Establish a correspondent system. Correspondents are set up in each management office, with Runhua Newspaper, Centennial Runhua and Jinan Property Management Magazine as the main positions, responsible for the publicity and reporting work of this management office. At least one article per month should be reported to the project department before the 2nd. All manuscripts are used for submission, and the management department prepares a cultural brief every month and sends it to all management offices to strengthen communication between management offices.

3. Every quarter, each management office organizes Runhua newspaper reading activities, writes the experience of the activities, and improves employees' sense of identity, pride and centripetal force.

4. Write a corporate culture brochure, including group introduction, property management company brochure, project introduction, company honor, etc. , used for pre-job training of employees, the director of management office is responsible for the first shift in Si Qian.

1. Each management office should make every effort to master the work level and existing problems of the management office and make effective training plans.

2. Submit the training plan of regular training on time every month, and check the implementation of the plan and the training effect irregularly.

3. Improve the pre-job training of employees and introduce the contents of the pre-job training, which shall be implemented by the directors and assistants of each management office.

4, increase the training of management personnel. As the saying goes, the level of the backbone personnel of the management office can not be improved, and the level of the operation level can be imagined. Management office weekly meeting, in addition to discussing the work, the director of management office is responsible for training the backbone, and the content should be recorded in the minutes of the meeting and included in the director's assessment. Similarly, at the meeting held by the property management department, the director of the procuratorial management office should also be urged to learn.

5. The director of the management office will work with the assistant to compile the property management implementation manual of their respective projects, sum up experience according to the actual requirements, and facilitate mutual learning between projects. The contents of the manual include: project overview, organizational structure, management system, case summary, cost calculation, practical experience, etc. Constantly improve yourself in the summary, and also lay the foundation for future management.

Fourth, pay attention to detail management and execution, and improve service level.

Details exist in daily work. My personal experience is that no matter how good and perfect the system is, it can only be empty talk if it is not implemented. If it is inconsistent and does not persist, it is that there is something wrong with our inspection and supervision. Especially for projects that have been taken over for more than one year, the director of the management office must constantly reflect on himself.

1, set up an equipment management team. Each project will be equipped with an equipment operator and set up an equipment operation team. Formulate team responsibilities, work objectives and measures. Find out the hidden dangers of each project and ensure the safe operation of the equipment.

2. Integrate cleaning power, introduce domestic service, and gradually mature. Including service items, service price, operation mode, distribution mechanism, use of cleaning tools and detergents, etc.

extreme

I. External expansion:

In 2XX, if the property management company can't expand the management area, not only will its qualification become a problem, but in the long run, it will be eliminated if it can't develop. Therefore, the expansion pressure of the company is greater, and the focus of 2XX's work must be shifted to this aspect. Chengdu, Sichuan's property management market, residential quarters will remain the market for a long time to come, followed by comprehensive office buildings and industrial parks. With the current scale of our company, it is difficult to receive large-scale and high-grade residential properties in the market. Therefore, small and medium-sized properties will be the first choice for the development of our company. At the same time, residential property is the most competitive property type in the market. Our company should develop this kind of property market without giving up office buildings, industrial properties and public properties. Take the road that no one else has taken. Organize personnel to conduct large-scale market research in the first quarter of 2XX. Adjust the expansion direction of the company according to the results.

After 2XX years of external expansion, I feel that the company lacks a special expansion department to engage in expansion work. In the case of insufficient human input, the work is unfamiliar with the market situation and lacks information. Although a lot of work has been done, it has not achieved results. Therefore, in 2XX, we must intensify the development work, increase investment, and plan to set up a special development department to recruit high-quality capable personnel to engage in the development work, so as to strive for the smooth development of this work. See attached table 5 for input budget.

At present, the expansion target plan of 2XX is tentatively set at 230,000 square meters. After research, this is a feasible figure and can be achieved. If 2XX can find an industrial park, it will be easier to achieve100,000 square meters; If there are achievements in the development of residential property and two projects, it is also achievable. The Grand View Garden project currently under discussion also shows that the expansion prospect of the company in 2XX is bright.

Second, in exchange for corporate qualifications.

According to the relevant regulations of Sichuan Province, our company's temporary qualification is one year, which will expire in May of 2XX, and the relevant management departments will review our company's enterprise level according to our company's management area and other parameters. According to the current management area of our company, it can be rated as a four-level enterprise. If more than one property management project can be received before May, it should be rated as a third-class enterprise, which should be possible. Therefore, the evaluation of enterprise grade will be one of the important tasks in the first half of next year. In exchange for a formal enterprise level, it will be more beneficial for our company to gain the weight of market competition. Therefore, in the second quarter of 2XX, we began to prepare the relevant materials for qualification examination, and we did not fight unprepared. Try to pass the examination.

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