The owner said that if he didn't check in, the property fee would be 30% off.

According to the regulations, if the owner has not moved in, the property service fee that needs to be paid can be discounted by 30%. So if the owner asks about the property fee discount, you can directly tell them that it is a regulation and explain the reasons.

In addition, you can also introduce the charging standards and contents of property fees, as well as the contents and values of property services to owners, so as to help owners better understand why they need to pay property fees.

In a word, when answering the questions of the owner, you need to explain the relevant laws and policies clearly and be polite and professional.