What community does Yingshanfu belong to?

Inheriting the "red" gene and striving to create "excellent" service

? -Yingshanfu "Red Property" Community in Guangshui

Yingshanfu is located in Shuangqiao Community, Yingshan Office, Guangshui City. It was completed and put into use on 20 16 65438+ 10/day, covering an area of 67 mu, with a building area of 1 kloc-0/094.9 ㎡ (74095.7㎡ for residential buildings and 25576.6㎡ for commercial buildings). . Wuhan Yajia Property Management Co., Ltd. was established in July 2005 with a registered capital of 5 million yuan, and has the qualification of a national second-class property service enterprise. 2065438+In May, 2007, the company established a branch of Wuhan Yajia Property Management Co., Ltd., with 29 employees in party member. Since its establishment, the company has always adhered to the working concept of "owner first, quality service", taken "politics is the soul, benefit is life" as the action slogan, created "red property", fully played the vanguard and exemplary role of party member, and vigorously promoted the "red property" to take root and blossom in the service center.

First, build a red position and strive to create a strong atmosphere of "red property"

Yingshanfu Community, as the only "Red Property" pilot community in Shuangqiao Community of Yingshan Office, invested 20,000 yuan with the strong support of the municipal party committee and municipal government, Yingshan Office, Shuangqiao Community and the Municipal Housing and Construction Bureau, and built a standardized and standardized red property service position according to the "six haves" standard. Now it has been put into use as an activity place for the general party branch of the community, the party branch of the industry committee and the party branch of Yajia Property. 30,000 yuan was allocated for publicity activities, and 20 red property billboards were made, with road flags 120 and regulations 16. Through publicity, let the flag of "red property" fly high in the sky of the community, and let the seeds of "red property" be deeply engraved in the hearts of the owners.

The second is to carry out innovative activities to continuously improve the service quality of "red property"

Guided by Party building, with the joint participation of the backbone of party member, the "Red Property" activity is integrated into the daily property service and management. Through activities such as "party member Demonstration Post", "Caring Network for Vulnerable Groups" and "Red Property Service Manager", we will coordinate the strength of property managers, community party member and sinking cadres, "knock on the door" and provide "one-on-one" accurate services to special groups such as the elderly and needy families in the community, and form an emergency service team that participates in voluntary service at ordinary times and stands by at critical moments.

The 63-year-old master of Wang Xiuyun is handicapped, and his children can't take care of him all the year round. Wu Huanhuan, a property worker, took the initiative to take care of the elderly's diet and daily life. He often helped the elderly walk from their home of more than ten floors to the outdoor square to bask in the sun, bring her vegetables and meals, and sometimes even help her scrub and massage for nearly a year.

Through the "red property" activity, we strive to provide diversified, humanized and zero-distance services for the owners. Since the beginning of this year, * * * visited 58 special groups, especially during the epidemic, caring for 204 people, which was highly affirmed by the majority of owners.

Third, adhere to the requirements and conscientiously implement the "red property" rapid response mechanism.

As a service industry, the service quality of property management companies directly affects the happiness index of owners. In carrying out the "Red Property" activities, respond to the owners' problems and adhere to the "5432 1" working mechanism, and those that can be solved immediately will not be delayed; For those that need time to solve, feedback to the owner in time and give time commitment. 10 15 10:50, Building No.6, 40 1 The owner reported to the front desk that the induction lamp of the elevator hall was not bright, and the front desk informed the engineering attendant at the same time of registration, and the engineering maintenance personnel arrived at the scene on 10:52 to replace it and informed the front desk, which arrived at/.

File://c: \ users \ admini ~1\ appdata \ local \ temp \ ksohtml5712 \ wps104.png Huang, secretary of Guangshui Municipal Committee, visited Yingshanfu to inspect the development of "Red Property".

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Service activities