Overview of job responsibilities of operation supervisor

The operation supervisor needs good communication skills, organization and coordination skills, teamwork skills and logical thinking skills. The following is my careful collection. Let me share it with you and enjoy it.

Operation Supervisor 1 Job Responsibilities

1, responsible for the daily unloading, loading and picking-up management of the warehouse;

2, responsible for the daily arrangement of transportation vehicle route, time and stowage;

3. Have certain data analysis ability, and be able to put forward suggestions for process improvement through data analysis;

4. Assist the manager to manage daily operations and ensure the completion of various operational indicators;

5. Contact and communicate with customers, effectively understand and implement customer's index requirements.

Job responsibilities of operation supervisor 2

1, responsible for the analysis and collation of regional business conditions and consumption dynamic information, and making business information analysis reports.

2, responsible for customer service planning and monthly work plan, responsible for the specific implementation of regional diversified business and service planning.

3. Responsible for regional environmental maintenance, field operation and emergency treatment.

4. Responsible for the management of health, personnel and articles of regional merchants.

5. Be responsible for the management and supervision of preparation, notification, handover and acceptance of merchants, and the management and inspection of pre-entry training and notification of various rules and regulations of the company.

6. Responsible for the POP inspection of shops and public areas in the mall.

7. Be responsible for the training and assessment of the work and business ability of employees in subordinate positions, and complete other work assigned by the manager.

Job responsibilities of operation supervisor 3

1. Implement the company's service tenet, correctly, normatively and efficiently handle all kinds of daily operations and emergencies in supermarkets, and improve customer satisfaction;

2. Be responsible for daily operation management, daily staff training, job performance evaluation, discipline management, etc. , and be familiar with the workflow and operation specifications of each position in the supermarket;

3. Complete the staff scheduling on time every week, and put forward a reasonable personnel demand plan according to the post situation of employees;

4. Be responsible for formulating the sales targets and work plans of supermarket commodities and implementing them, implementing unified and standardized management of the safety and quality display standards of supermarket commodities, checking the operation of commodity equipment and putting forward reasonable maintenance requirements;

5. Complete all kinds of daily operation related statements and reports on time and accurately;

6. Do a good job in the daily supervision and management of security cleaning companies and fire protection.

Job responsibilities of operation supervisor 4

1. Familiar with store operation and management, good language expression and interpersonal communication skills;

2. Familiar with the application of various office software and have basic statistical analysis ability;

3. Have certain market sensitivity, be able to understand customer psychology and consumer demand, and have strong business ability;

4. Strong planning, organization and coordination ability, strong sense of responsibility, good at dealing with all kinds of customers, and can properly handle all kinds of emergencies.

5. Familiar with the operation and organization of peer commercial formats (retail/catering/entertainment) and have a deep understanding of the operation and management of commercial real estate.

6. Implement sales management and on-site management in the area under its jurisdiction;

7. Responsible for the implementation of daily communication and relationship maintenance between the region and merchants, and handling emergencies;

8. Handle the incidents on the floors under jurisdiction and safeguard the interests of the company;

9. Participate in negotiation and planning various promotional activities, and strive to promote the improvement of sales;

10. Assist the manager to organize and analyze the competitor's market and adjust the business strategy in time according to the competitor's situation.

Job responsibilities of operation supervisor 5

1. Be responsible for the company's daily business activities, create a good internal environment for the company's development and operation, and achieve the marketing objectives.

2, responsible for the overall planning, marketing, promotion, customer relationship management, sales, after-sales system operation management.

3. Responsible for brand operation management, including brand opening plan, implementation, service specification and commodity and price management.

4. Responsible for implementing and cooperating with the company's related marketing activities and planning store promotion activities.

5. Data monitoring: marketing data, transaction data, commodity management and customer management. Maintain a high degree of predictability of risks and take preventive measures in advance.

6. Solve all tenants' complaints and problems in sales and service, and report to the superior in the form of daily newspaper.

7. Follow up and coordinate the handling of business licenses (business licenses, environmental protection, environmental assessment, catering licenses, special business licenses, etc.). ) for all tenants of the project.

8. Organize departments to carry out tenant accounts receivable collection to ensure the reasonable control of accounts receivable.

9. Ensure that business management skills are brought into full play, maintain customer service objectives and performance objectives in all responsible areas, identify and analyze problems and challenges in operation, and promote the formulation of solutions to prevent their recurrence.

10, advocating business decision-making; Set an example and show employees the image of honesty and integrity.

1 1. Encourage and establish mutual trust, respect and cooperation among team members to ensure that cross-departmental work is recognized.

12. Set an example for the employees of the department, demonstrate the correct standards of behavior, convey performance expectations according to the job description of each position, and monitor the progress.

13. Understand the staff's work, supervise and manage the staff, manage all daily work, be able to perform their duties in the absence of the staff, make up for any functional deficiencies in the operation directly or through team members, and ensure normal operation.

14. Don't exchange information that endangers the confidentiality policy of the company with other units, don't engage in illegal business that may damage the positioning of the company, supervise the operation of the whole service department, and maintain high standards of service.

15. Ensure that every employee keeps abreast of all kinds of updated management knowledge, promotion plans and policy changes in the shopping center, and properly handle internal communication and contact.

16. Ensure fair and consistent policy management, complete disciplinary procedures and documents according to standards and local operating procedures (SOP and LSOP), and support the peer review process.

17. Establish effective standards and local operating procedures (SOP and LSOP) with the management according to the company's business objectives.

18. Regularly check the appearance, safety, staffing, safety and maintenance of the whole property.

19. Understand and be able to implement all emergency plans, including accidents, deaths, elevators, theft, vicious crimes, fires, etc. Understand and abide by loss prevention policies and procedures.

20. Communicate with employees all the important information before and after holding activities, observe the service behavior of employees, and ensure that all employees in uniforms dress accurately and always wear famous brands, so they need to be on standby at any time to prepare for emergencies or other emergencies.

2 1. Participate in the daily management of the garage according to the instructions of the superior.

22, complete other work assigned by the superior.

Job responsibilities of operation supervisor 6

1. Assist the manager to establish and implement system specifications for operation and customer service;

2. Responsible for the decoration management, site management, commodity management, beautiful environment and personnel management of the relevant floors/formats of the shopping center as required; Assist in on-site management of diversified operations;

3. Collect rent, property management fees and utilities on time as required, and complete various income targets in time;

4. Be responsible for handling all kinds of emergencies and handling related matters in strict accordance with company standards and legal standards;

5. Handle daily complaints from merchants and customers, and assist in solving major customer complaints;

6. Daily management: morning meeting, regular business training, business counseling, etc. Continue to communicate with merchants and establish a good cooperative relationship between merchants and companies.

Job responsibilities of operation supervisor 7

1. Responsible for supervising and managing the service quality, environmental quality and discipline on site;

2. Check and assist the operation of departments and websites;

3. Inspect the store every day and urge the merchants to implement the regulations of the store;

4. Supervise the sales situation of each store in charge of the floor, analyze the store operation situation and related factors every week and month, and report to the superior leaders in a timely and comprehensive manner;

5. Complete other tasks assigned by the leaders.

Relevant clauses of job responsibilities of operation supervisor:

★ Five articles outline the main responsibilities of the operation manager position.

★ Five job descriptions of the position of operation supervisor.

★ Five basic responsibilities of the operation supervisor.

★ Five responsibilities of the operation supervisor.

★ There are seven main contents of job responsibilities of operation supervision.

★ Five basic job responsibilities of the operation supervisor

★ Job description of operation supervisor

★ 7 Job responsibilities of the operation supervisor.

★ The main responsibilities of the network operation supervisor are summarized as 5 items.