Property target responsibility book

Property target responsibility book (generally 5)

In today's social life, there are more and more places where we can get in touch with the responsibility book. The responsibility book is a parallel document that specifies the scope and responsibility. How should we draft the responsibility book? The following is my carefully organized responsibility book for property objectives (5 general remarks), hoping to help everyone.

Property Target Responsibility Letter 1 I. General Provisions

In order to fully mobilize the enthusiasm of the project manager and all employees, ensure the quality of project property management services, stabilize and improve the project property management income, and make the project property management service objectives and business objectives more detailed and specific, the property management company and the project manager signed the project property management service objectives and business objectives. After signing this responsibility letter, the project will take care of itself. The company will, according to the achievement of the service objectives and business objectives of the project property management, and according to the agreement in the letter of responsibility signed by both parties, the project manager will enjoy corresponding rewards and assume corresponding responsibilities.

Second, the business objectives

1. The annual income from property management is RMB _ _ _ _ _.

2. The total annual property management fee is _ _ _ _ yuan, and the charging standard is _ _ _ _.

3. The parking fee is _ _ _ _ _

Third, the service objectives

1, division of responsibilities, responsibility to people. Establish and improve the inspection system, strictly manage the examination and approval of decoration, and improve the file records.

2, according to the cleaning standards, the implementation of regular programmed operation, park and corridor clean, neat, no dirt in the park.

3. Take measures to strengthen communication with users, visit users regularly, set up user reception days, solicit management opinions, strengthen service awareness, and solve problems for users in time. Ensure that complaints are handled with results, records and return visits.

4. Implement humanized management, enhance service awareness, strengthen communication with users, improve services, and pay attention to widely collecting users' opinions in daily work. There were no major complaints from the owners throughout the year, and the satisfaction rate of the owners was over 95%.

5. Security guards are on duty 24 hours a day, with good image, orderly management of vehicles and personnel entering and leaving, regular patrol and perfect records and files.

6. There were no major accidents in the park all year round. There were no public security incidents or fire incidents.

Fourth, the rights of the project

1. The project manager can adjust the department organization and personnel compression according to the company's organization and staffing plan for the project (including personnel recruitment and dismissal, etc.). ), but the company's opinions must be sought for the adjustment of important positions and personnel in important departments of the project.

2. Employees who violate the project management system shall be punished according to the company management system and reported to the company for review and filing.

3. The project manager can calculate the overtime expenses of employees or compensate overtime employees in the form of vacation according to the specific conditions of the project, and report to the company for review and filing.

4. The company should actively support the project to participate in social activities beneficial to the company's interests or participate in industry-related appraisal on behalf of the company. If the project is fulfilled, the company will give material rewards.

Verb (abbreviation for verb) the obligation of the project

1. The project should do a good job in property management, charging and operation according to the property charging business objectives set by the company.

2. The project should provide corresponding property management services to the project owners in strict accordance with the provincial and municipal property management service standards.

3. The project should actively cooperate with the company's work, implement the company's plans and arrangements, and attend company meetings on time.

4. The project has the obligation to accept the property maintenance entrusted by the developer and other work on the project property entrusted by the developer.

Incentives for intransitive verbs

1. By the end of the year, the company has not received any effective complaints from the project property, and the company has given the project incentives.

2. The project is the honor and reward obtained by the company and itself. The company rewards the projects and individuals who participate in the activities in the form of cash or other materials.

Seven, the punishment method

1. If the project fails to serve the owner in accordance with the provincial and municipal property management service standards, causing complaints from the owner and affecting the company's reputation, the company will give informed criticism and guidance to the project.

2. If the company receives an effective complaint from the owner about the service quality of the project property, it will be punished according to the management regulations, and if necessary, it will be combined with performance appraisal to deduct the annual performance appraisal salary and reward.

Property target responsibility book 2 1. There has been a big breakthrough in management, and the operating performance and management level have been significantly improved.

1. This budget turned losses into profits for the first time this year.

2. Deepen the target responsibility management, reward the property service center and the person in charge who have completed the target responsibility, and impose heavy penalties on the departments, property service centers and the person in charge who have not completed the target responsibility. Major complaints and major accidents were rejected by one vote.

Second, carry out corporate culture construction planning, and gradually form the characteristic culture of Chengdu Ji Mei Property Management Company.

1. Demonstrate the construction of corporate culture, refine the corporate purpose, service concept, advertising language and development slogan of Chengdu Ji Mei Property Management Co., Ltd., determine the value orientation of employees, and formulate the development outline of corporate culture construction of the company.

2. Hold large-scale owners' networking activities in Dekunting City to promote real estate sales and property service promotion.

3. Carry out routine inspection and appraisal, and select service pacesetters quarterly, semiannually and annually to fully mobilize the enthusiasm of employees.

Third, develop and plan human resources, stabilize the company's core employees and cultivate high-quality property teams.

1. Establish the employment mechanism of "internal selection is the main factor, external recruitment is the auxiliary factor, the competent are superior and the mediocre are inferior", carry out the "three-hearted" activity of "strengthening the sense of responsibility of grass-roots employees, the enterprising spirit of middle-level cadres and the enterprising spirit of senior cadres", implement the rotation system for middle-and lower-level managers and the system of internal competition for posts, and cultivate a team with strong cohesion and fighting capacity.

2. Improve the training system, explore training forms, training hours, training contents, training materials, training incentives, training assessment, training supervision and training teachers. , thus forming a training model that meets the development needs of the company.

Fourth, emphasize details to achieve customer satisfaction.

1, organize the company management system, improve the operation process, and manage people with the system.

2, the implementation of detail management, humanized service, the area owner satisfaction rate of more than 90%.

3. Do a good job of after-sales property service quality for Sichuan Dekun Industrial Company and win potential customers for development enterprises.

Fifth, management strives for perfection to lay a solid foundation for the creation of brand enterprises.

1, Zhuyunfang Project strives to win the title of "Top Ten Excellent Property Management Communities" of Chengdu Property Management Association within 2 years.

2. Strengthen the contact with industry associations, and expand the popularity of Chengdu Ji Mei Property Management Co., Ltd., so as to gain a good reputation of the owners and the industry.

3. Make details, create a brand, and realize the community in the jurisdiction to reach the excellent property service community in the district (city, county).

Property target responsibility book 3 20xx year departmental management target responsibility book In order to further effectively promote the full implementation of the 20xx year departmental target responsibility book, the Head Office decided to sign a target responsibility book with the property management company.

First, pay attention to safety.

Conscientiously implement the policies, regulations and rules of the superior and the relevant industries of the group company, earnestly do a good job in the annual operation and management of this department, fully implement the management responsibility system, and strive to comprehensively improve quality and efficiency. Timely investigate all kinds of hidden dangers of accidents and formulate effective rectification and preventive measures. Do a good job in supporting property services, ensure the normal operation of water, electricity, heating and all logistics facilities and equipment of all departments, merchants and residents of the company, and insist on regular inspection and maintenance to ensure that the equipment is in good condition and running normally. Prepare for the annual inspection of elevators as early as possible every year.

In case of serious accidents caused by failure to implement the responsibilities and ineffective work, and economic losses are caused, the Head Office will seriously investigate the economic responsibilities of the direct leaders and persons directly responsible, and make compensation according to the degree of losses. The top leaders of all departments and units are the first responsible persons for production safety, who are fully responsible for production safety of their own departments and units, responsible for management and safety leadership, and directly responsible for production safety.

Second, improve economic efficiency.

Economic indicators: recover all expenses in full according to the standards set by the head office, and turn them over to the financial department on time to make the accounts clear, reasonable and standardized. Constantly explore the increase of charging items, and increase the gross profit by xx million yuan on the basis of 20xx. Do a good job in accounting for the charging items such as facade houses, rental houses and residential quarters, collect them in a timely and reasonable manner, and strive to collect all the receivables on schedule without delay or default.

Third, improve service quality.

1. Establish and improve various systems, job requirements and safety operation procedures, so as to make work rule-based, improve service quality, and avoid the service concept being too abstract, which is difficult for employees to understand or ambiguous.

2. Pay attention to employee training, improve the service skill level of employees, establish a corporate culture oriented to merchants and households, conduct comprehensive real-time supervision on service implementation, and solve problems immediately when found.

3, constantly improve the information technology management system, ensure management efficiency, make enterprise management to a new level.

Fourth, establish a backbone leadership team.

Establish an efficient team leader with super cohesion, establish a good atmosphere of loyal professional ethics among all employees, build a harmonious situation in which employees are loyal to the enterprise and the enterprise is responsible for employees, and improve the cohesion and centripetal force of the enterprise. To adhere to the work style of seeking truth and being pragmatic, we must tell the truth, do practical things and seek practical results. Strengthen the construction of team style, improve work style and methods, strengthen the sense of responsibility, improve work efficiency, realize the unity of work efficiency and benefit, improve organizational mechanism and strengthen leadership functions.

Property target responsibility book 4 After full consultation between the appraiser of the company and the person in charge of the assessed department, the 20xx annual target responsibility of the engineering department is determined; Require the target responsible person to complete his work in an all-round way, and at the same time ensure the following objectives and tasks. Once this responsibility letter is signed, both parties shall abide by it together.

First, the assessment time.

From XX, xx, xx to xx, xx.

Second, the assessment objectives (100 points).

(a) management objectives (40 points).

1, there were no major safety accidents, public security and fire accidents in the whole year, and emergency management was orderly (5 points).

2, the use of property facilities and equipment intact rate reached more than 98% (3 points).

3, buildings and houses in good condition rate of more than 95%, no fall off, no damage, no paper paste, graffiti and hanging phenomenon, all signs in good condition (3 points).

4, standardized management, sound system, clear division of labor, clear responsibilities, strong team cohesion, ownership, innovative spirit (3 points).

5. Employees shall be neatly dressed and tidy, with perfect attendance system, employee training and incentive mechanism (4 points).

6. Establish a good management image for the company, win honors, participate in social activities beneficial to the company or participate in industry-related learning and exchange activities on behalf of the company (3 points).

7. The handover with each project takeover unit is clear and the procedures are complete (3 points).

8. Maintain good communication and cooperation with company leaders and departments, obey the arrangement and obey the command (3 points).

9, project organization, staffing plan optimization and adjustment, but the adjustment of important positions and personnel in important departments of the project should seek the opinions of the company (3 points).

10. Employees who violate the project management system shall be punished according to the company management system and reported to the company for review and filing (2 points).

1 1. Provide corresponding property management services to project customers in strict accordance with provincial and municipal property management service standards (2 points).

12. The project should actively cooperate with the company's work, implement the company's plan, and attend the company's meeting on time (3 points).

13. Accept the obligation of property maintenance entrusted by the development company and other work entrusted by the development company to the project property (3 points).

(2) Business objectives (20 points).

1, water, electricity, gas, property management fees, decoration management fees, etc. Should be charged in full, there is no missing or missing charges. Accounts receivable rate 100%, and accounts receivable collection rate 100% or more (10 score).

2. The current accounts are clear and the ledger is intact (2 points).

3, energy saving, saving expenditure and increasing income, orderly control and cost control (5 points).

4, all materials, consumables management ledger clear, warehousing registration (3 points).

5. The annual income from property management is _ _ _ _ _ yuan.

(3) service objectives (30 points).

1. The customer's satisfaction with the property service is over 98% (5 points).

2. Customer complaint handling rate 100%(4 points).

3. Actively cooperate with the reception and temporary tasks of the group company (3 points).

4, establish and improve the inspection system, strict decoration approval management, improve the file records (3 points).

5, in accordance with the cleaning standards, the implementation of regular programmed operation, parks and corridors clean, no dirt in the park, do garbage daily, regular disinfection and chusihai (3 points).

6. Strengthen communication with customers, visit customers regularly, solicit management opinions, strengthen service awareness, solve problems for customers in time, and ensure that complaints are handled with results, records and return visits (3 points).

7. Enhance service awareness, strengthen communication with customers, improve services, and pay attention to collecting customers' opinions extensively in daily work. There were no major customer complaints throughout the year, and the customer satisfaction rate was over 98% (3 points).

8. Security guards are on duty 24 hours a day, with good image, orderly management of vehicles and personnel, regular patrol and perfect records and files (3 points).

9, regular maintenance of park greening, pruning, fertilization, watering, weeding, pest control and disease prevention work (3 points).

(3) Other posts (10).

1. Ensure that the scheduled objectives and tasks are completed on time with good quality and quantity (4 points).

2. Be honest and self-disciplined, don't eat, take, get stuck, and don't want customers, strictly abide by national laws and regulations and the rules and regulations of the group company, and put an end to all kinds of duty crimes; Responsible for supervision and management responsibilities including team members. (6 points).

The person in charge has read, understood and agreed to the provisions of the target responsibility book, and voluntarily signed the target responsibility book with the company. If the above objectives are not achieved by the end of the assessment time, it is agreed to deal with them in accordance with the relevant provisions of the Management Measures for Performance Assessment of Perceptual Internet of Things (Chengdu) Co., Ltd.

This responsibility book is made in duplicate, one for the company and one for the responsible person.

Property target responsibility book 5 I. Purpose.

Ensure the balance between social benefits and economic benefits; Promote the improvement of management level; Realize benefits * * *.

Second, formulate principles.

Fairness and justice; Pay equal attention to economic benefits and management benefits; Take a single management office as the bonus calculation unit and payment unit. The person in charge of the management office is the person in charge of this assessment.

Third, the assessment indicators:

Divided into economic indicators and management indicators, the incentive funds are divided into specific assessment items according to the weight ratio, and each assessment item is taken as a single calculation unit, and finally the year-end award of the annual project is summarized.

Four, the method to determine the annual bonus base.

1 and projects in xx area

(1) For residential projects, the annual bonus fund base is xx yuan/square meter, and the fund base of xx yuan is deducted for every square meter with a construction area of less than xx million; If the construction area exceeds xx million, the fund base will be increased by xx yuan for each square meter.

(2) For office buildings, businesses and villa projects, the annual bonus fund base is xx yuan/square meter; If the construction area is less than xx million, it shall be calculated according to the construction area of xx million; Less than xx square meters, deduct the fund base of xx yuan; If the construction area exceeds xx million, the fund base will be increased by xx yuan for each square meter.

(3) Basement and other (subject to the contract) areas are calculated according to the residential area.

(4) The unfinished or overfulfilled benchmark value will be deducted or increased from the total bonus base of the project.

2. Projects in 2.xx area.

Multiply the bonus base of xx project by xx%.

3. Projects in 3.xx area.

Xx project bonus base multiplied by 60%.

Fifth, the performance appraisal is fulfilled.

1. With the management office as the bonus distribution unit, all bonuses of the responsible unit are the sum of the assessed individual bonuses (including negative values), and the bonus of the responsible unit shall not exceed 40%-60% of the total bonus of the management unit. The person in charge draws up the bonus distribution plan, which is discussed and approved by the leaders and submitted to the Human Resources Department for approval and implementation. For employees who have worked in multiple projects (or departments), they should be converted daily according to the specific working hours.

2, those responsible for bonus distribution regulations

(1) In the management office with less than 3 managerial and civilian personnel (inclusive), the bonus of the person in charge shall not exceed 60% of the total bonus of the management unit.

(2) There are 4 to 6 people in the management and civilian staffing management office, and the bonus of the person in charge shall not exceed 50% of the total bonus of the management unit.

(3) In the management office with more than 7 managers and civilian staff, the bonus of the person in charge shall not exceed 40% of the total bonus of the management unit.

Special terms and conditions of intransitive verbs:

1, target management responsibility bonus distribution scope, in principle, only limited to management personnel and civilian personnel.

2. If there are obvious differences between the base of responsibility system and the actual completion due to major changes in the business environment of the assessed unit during the assessment period, the assessed unit will immediately provide detailed written materials, and after the approval of the general manager, the assessment base can be adjusted reasonably, and all adjustment applications will no longer be accepted after the assessment period expires.

3. The economic performance bonus of the management office this year is determined by the company leaders according to the actual situation of the company and the management office, and the management performance bonus is calculated according to the above bonus calculation method. Projects that occupy less than 3 months this year will not participate in the responsibility system assessment this year.

4. Employees who leave before the year-end bonus is issued will not settle the year-end bonus.

Seven, the specific description of each index.

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