How should the property respond to residents' complaints about staying in the hotel and taking the elevator to pay per view?

Recently, many netizens are discussing the fact that residents in this community are complaining about taking the elevator to stay in the hotel on a pay-per-view basis. Then some netizens asked, how should the property respond? Today, Bian Xiao will discuss its properties. Let's take a look at the specific content of Bian Xiao!

First of all, Bian Xiao believes that when residents vomit, the attitude of the property will be crucial. Imagine that if something unpleasant happens in the community where we live, if the attitude of the property is particularly hard, then the next communication will inevitably fail. But if the attitude of the property is good at this time, will it bring a little relief to our original angry mood? Therefore, Bian Xiao suggested that when the property responds to the residents, it should respond in a stable and gentle tone to leave a good impression on the residents first. Besides, we should always pay attention to the residents' reaction. Residents should answer any questions they ask about the property. We should pay attention to following the residents' ideas instead of blindly explaining our own ideas, and include the key to our own ideas while answering residents' questions.

Secondly, Bian Xiao suggested that the property should grasp the main points of residents' spit, that is, take the elevator and charge by number. The property should explain to the residents that charging according to the number of elevators is different from that of hotels, and it is for the fairness of all residents. Because the money needed to maintain the elevator in each community every year comes from the property fee of each resident, but some residents may not use the elevator several times a year, and some residents may use the elevator many times a day, so if everyone pays the same money to maintain the elevator, it is unfair to those residents who use the elevator less, so they finally came up with the standard of charging according to the number of times they take the elevator.

Of course, the above is just my own opinion. If you have other different opinions, I hope you can add more. If you like my opinion, you can give me a compliment!