Summary of half a year's work of property management company

Summary of Half-year Work of Property Management Company Fan Wenxuan

Chapter 1: Summary of the work of property management companies in the first half of the year.

With the guidance and help of company leaders and the strong cooperation and support of relevant units, the overall work of the property management company in the first half of 20 17 has achieved certain results. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

(A) comprehensive management work

1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management and seriously implement residential property management system.

2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.

3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.

(2), hydropower work

1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.

2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.

3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.

(3), safe cleaning work

1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community.

2. Weeds in the residential area have been thoroughly cleaned up, and the living sanitary environment in the living area has been improved.

3. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.

4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.

(4), greening work

1, the daily maintenance of living area greening has been managed by special personnel.

2. The new green space 1000 square meters in the living area and more than 4,000 hedges have been replanted, which greatly improved the greening environment in the first district.

3. Prune some branches that affect power supply in time to ensure the safety of power supply.

4. The dangerous trees in the living area were investigated and counted.

5. The green plants in the living area are sprayed with pesticides in a large area to eliminate pests and diseases and keep the trees growing well.

5. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune the trees that affect the safety of power supply in time.

Chapter 2: Work Summary of Property Management Company in the First Half of 20 17

20 17 summary of property management companies in the first half of the year

Looking back on the work in the past xxxx months, under the care of the leaders at all levels of the group company, under the guidance of the leaders of the group property company, and with the support of the leaders and colleagues of development companies, marketing centers, clubs and other companies, all employees have always been driven by the spirit of "five rulers", based on the corporate purpose of "being willing to contribute and be brave in innovation" of the group, inherited the company's fine traditions, and carried forward the spirit of loving their posts and being dedicated to their work. The work in the past six months is summarized as follows, and the work in the second half of the year is further planned.

Facing the general trend of property management in xx city, under the guidance and care of superior leaders and the efforts of all staff, we have done all the work with full enthusiasm and achieved certain results in all aspects. The following is a summary of the work in the first half of the year:

Work Summary of Direct Service Department (Golden Key Service Center)

Xxxx Service Center is the window of our external service, and its service level is much higher than that of the general management office. After the owner moves in, he only needs a phone call, and the Golden Key Service Center of Xinghewan will provide the owner with 24-hour personalized, zero-interference and all-round services. Since the beginning of this year, according to the service concept of the department, around the core of the department's work, according to the work focus and management objectives of the department's annual work plan, various services, management and training have been carried out. In view of the original shortcomings, training and assessment have been strengthened and gradually improved.

1, charged work

The third point of 20 17 is charging. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. Golden key service center patiently and thoroughly completes the work of every owner: coordinate all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.

2, the owner (household) satisfaction survey and complaint handling

In the first half of this year, xxx service center closely followed up the first-stage engineering problems and the second-stage repair work. According to the actual situation, we have made it clear that after the maintenance work is completed, xxx service center, engineering service center and construction unit must first accept the relevant projects, and the owner can only be notified of the acceptance after the acceptance is qualified, thus reducing the repeated acceptance and complaints of the owner. In order to understand the maintenance situation of each household in xxxx in recent two years, xxx service center classifies and counts the maintenance records of each household one by one to facilitate the follow-up of future work.

3. Acceptance of the building.

20 17 the second work focus is the handover of the second and the first Weifang. While continuing to do a good job in the delivery of the second phase, we will check the source of 23 suites that have not been delivered in the first phase, including indoor engineering problems and missing accessories. For engineering problems, notify the construction unit for maintenance; For the missing parts, notify the relevant departments to supplement. What is missing at present is mainly Dege, and a letter has been sent to inform the development company to purchase and supplement as soon as possible.

4, engineering repair work

The second phase of the recovery of the building is proceeding normally. For some units that have completed maintenance work,

We have stepped up our efforts to inform owners to accept the second phase of building resumption. At present, 1 13 households have been reclaimed for the second time. Due to the reasons of some construction units or the owner's own problems, the maintenance work of some units lags behind, leading to complaints and claims from the owner. While trying to coordinate the relevant construction units to do the repair work as soon as possible according to the handover standard and the owner's requirements, the headquarters also actively communicated and coordinated with the owner to obtain the owner's understanding. Some owners gave up their claims, while others greatly reduced their claims and achieved good results. Since March this year, the work of the restarted joint team has played a good role in the negotiation and confirmation of the owners' claims in the first and second stages.

5. Community activities.

In the first half of the year, xxx service center not only solved the urgent needs of the owners and provided them with good services, but also carried out community activities suitable for the owners. A series of community activities with the theme of "Gathering xxx and Enjoying the Year of China" were carried out: Spring Festival Owners' Gala, Spring Festival Welcome and Lantern Festival Guess; On Children's Day on June 1st, a community activity of "Beautiful xxx, Happy Children's Day" was held. These activities have been positively responded by the majority of owners, and the owners have responded well, which has also increased our confidence in doing community activities well. At the same time, according to the needs of the elderly owners, in the case that the facilities and configuration of the owners' activity room have not been solved, we try our best to arrange training and activity venues for them, and arrange employees to serve as English teachers to take English classes for the elderly owners, which has been well received by the elderly owners.

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