Property enterprise personnel lack funds.

Property enterprise personnel lack funds.

Most property management companies are small in scale, with relatively insufficient funds and manpower. Consumers are dissatisfied with the poor manners and quality of the service personnel of the property management company. Usually, because the scale of the property management company is too small, the company has no extra funds to set up a department specially responsible for the pre-job training of employees, which makes the service personnel fail to receive complete education and training before entering the workplace, such as the training of manners and etiquette and the teaching of related knowledge courses, in order to improve the quality and professional ability of the service personnel. Some consumers think that the service personnel serve, and because the management personnel can't always visit the site, they can only make management plans. Standardize the operation process, but still can not effectively avoid the laziness and poor attitude of service personnel, such as the number of times the cleaning staff cleaned the public area, the service attitude of service personnel and so on. At this time, a strict supervision and evaluation mechanism is needed to ensure the quality and level of service delivery.

2.

The property management industry lacks a fair and objective evaluation system for property management enterprises. Because consumers don't have a clear understanding and definition of service quality, the industry can't regulate the service quality required by consumers.