Asking about the job responsibilities of the property customer service foreman

Direct report: restaurant waiter

[Job responsibilities]

1. Assist the restaurant manager to constantly improve the working standards and service procedures, and supervise their implementation.

2. Hold a regular meeting before class, be responsible for the work assignment of the team's waiters, and check the team's customer service.

3, responsible for feedback to the manager and chef guest information about food and service.

4. Pay attention to important guests, be responsible for handling restaurant problems and guest complaints, and report to the restaurant manager in time.

5. Regularly check, count and keep the equipment, tableware, linen and other items in the restaurant, and be responsible for signing the equipment maintenance report and the material requisition list.

6. Supervise the staff to do a good job in the safety and cleaning of the restaurant, and check the table layout, cleanliness, supplies and facilities of the restaurant before eating.

7. Assist the manager to do a good job in waiter training and employee evaluation.

8, responsible for the restaurant staff deployment, scheduling and staff attendance, assessment, to ensure that within the prescribed business hours, all service points have jobs, people and services.

9. Adhere to the service tenet of completely satisfying guests, strengthen on-site service management, and inspect and supervise the on-the-job business training of restaurant employees.

10, understand and master the staff's ideological status, do a good job in ideological and political work, and do a good job in team civilization construction.