How to do a good job in broadband maintenance and installation

You are talking about the work of broadband maintenance post. It is the work of broadband installation and maintenance. I don't know if you want to know the workflow, or the job content, or the tips in the job. So I'll give you a brief introduction.

The workflow is as follows: user application (fault maintenance or installation application)-reception at the front desk (or response acceptance)-the system sends instructions to the regional management (if a work order is installed, it will go through the data of the computer room first, and then to the regional management)-the regional management sends instructions to the heads of all regions-the heads contact the users to implement the relevant fault conditions (or installation time, address, etc.). )-the head will come to the door to deal with it (repair the fault or repair it)

Work content: Solve the actual network faults of users in the responsible area (generally starting from the computer room, excluding the equipment lines and backbone optical cables in the computer room, etc. , by the person in charge of the computer room and the optical cable maintenance unit. However, maintenance personnel need to determine the cause of the failure. Equipment maintenance is responsible for the replacement of switches in the area, the replacement of network cables, the handling and resolution of network failures at the client and the installation of new broadband installed by users.

Tip: Making friends with users is most beneficial to work. Finding hidden dangers in advance and handling them can save a lot of time later. Priority is given to troubleshooting or installation that is easy to solve, which is very helpful to increase income. Whether it is being handled or not, giving users more telephone contact and communication will help to reduce users' complaints and declarations and greatly help to increase income. Chatting with users in the maintenance work order can divert users' attention, cover up minor problems in maintenance more easily, and complete the work order more easily (remember, it is to complete the work order, not to repair the fault perfectly). When installing the work order, it is necessary to solicit users' opinions and master discourse skills, which can save time and facilitate construction without causing users' emotions.