Five selected customer service personal annual work summaries

1. Customer Service Personal Annual Work Summary

Time flies and a new year is coming. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of property customer service. Now, let's sum up our work in 20xx.

First, the basic content of customer service work

Customer service is a job that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, customer service experience and lessons

Before working in xx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next customer service work plan

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

2. Customer service personal annual work summary

I work as a customer service operator in xx company. X months' work has given me a necessary understanding of customer service. Now I will summarize my feelings and understanding of customer service as follows:

1. Basic skills and quality requirements of customer service personnel:

The basic skills required by customer service personnel need good service spirit, good communication potential, fluent Mandarin, careful and meticulous work, good team spirit and sense of cooperation, strong discipline and good mentality.

2, as a customer service personnel, need the necessary skills:

(1) Learn to be patient and tolerant. Patience and tolerance is a magic weapon to deal with unreasonable customers, and it is also a virtue, which requires tolerance and understanding of customers. The customer's personality is different, and his outlook on life, world outlook and values are also different, so customer service is to satisfy customers according to their own preferences.

(2) It's not easy, just do what you say. Customer service personnel should not easily promise customers what to do, which will make their work passive. However, customer service personnel must pay attention to their promises, and once they promise customers, they must try their best to do so. When a mobile company is an operator, it is stipulated that the source should be handled within 48 hours after receiving customer complaints, which is the embodiment of reputation and the basic requirement for customer service.

(3) Be brave in taking responsibility. Customer service personnel often have to bear all kinds of responsibilities and mistakes. Colleagues often pass the buck to each other when problems arise. Customer service is the service window of the enterprise, so we should tolerate all the losses brought by the whole enterprise to customers. So in the customer service department, it can't be said that this is the responsibility of that department. All responsibilities need to be solved by customer service staff, and you need to be brave enough to take on your own responsibilities.

As a customer service, you need to have the necessary skills and qualities:

(1) Good language expression potential. In the process of communicating with customers, he is fluent in Mandarin, moderate in speech speed, proper in words, humble and confident.

(2) Rich industry knowledge and experience. Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need solid professional knowledge and experience. Not only can you communicate with customers and apologize, but you should also become an expert in this service and be able to explain the problems raised by customers. Some problems may not be solved if the customer service staff can't become professionals. As customers, what we expect most is the help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.

We should learn to put ourselves in others' shoes. Consider your own interests as well as your customers. This is the most powerful way to maintain and retain customers. If you can put yourself in the other's shoes when you encounter customer complaints, you can balance your work mood and improve your own quality.

3. Customer service personal annual work summary

Time is in a hurry, and every day is spent in a fulfilling job. In a blink of an eye, it's time for the annual assessment. Review my situation and development in the past year. I carefully analyzed my achievements and actions. Compared with the past, I not only have more achievements in my work, but also have more enthusiasm! This prompted me to strive to improve myself and create new achievements for my work! Now I will summarize my work performance in the past year as follows:

I. Work aspects

In the last year's work, as the customer service of xx Company, I strictly abide by the company's requirements in my work, fulfill my responsibilities and goals in my service, and achieve "warm service, patient communication and strict discipline". In my work, I strictly abide by every regulation of the company, do not do anything other than my duties to customers, strive to improve my service requirements, satisfy customers, and show the service image of xx Company.

In the past year's work, I have attached importance to my service ability, and have been learning from my colleagues with excellent ability and asking leaders for various experiences and skills. Moreover, in my daily life, I will spend some time reading some books on psychology and communication, and strive to improve my skills, strengthen my self-promotion and service ability, so that I can create better results in my work.

In the end, I achieved good personal results through my own efforts, but I understand that there are still many shortcomings and problems compared with other colleagues. To this end, I need to further pursue progress and development and improve my ability and goals!

Second, the ideological aspect.

As a customer service, I have carefully understood the company's ideas and ideas. In this way, I fully realize that as the company's external service personnel, my own performance and image is the image of our xx company in the hearts of customers! This made me realize that although my job is simple, the responsibility on my shoulders is great!

To this end, I pay more and more attention to my work ideas. At work, I strive to improve my image and service ability, and through the reflection and adjustment of my attitude and thoughts, I can ensure that I can work with a positive and enthusiastic attitude at any time.

As a customer service, I understand that we often meet some anxious customers, which leads to depression. To this end, I actively communicate with my colleagues and encourage each other after work. On the one hand, it also adjusted the team's thinking and mood, on the other hand, it also learned from each other how to solve problems, so as to better deal with similar problems in the future. This has greatly improved my thoughts and abilities with my colleagues.

Third, lack of self.

Of course, I also have many shortcomings in my work, such as inflexible handling methods and meticulous communication. Most of these are my inexperience, so I need more exercise and consultation!

In the future, in my own work, I will work harder, live up to the image of customer service of xx company, and strive to make better service for the company and establish a good reputation!

4. Customer service personal annual work summary

Since Ciming Physical Examination Center officially started operation in September, the customer service department has continuously found problems in the work practice for nearly one year, and made detailed analysis and correction of the problems. At present, customer service has been greatly improved. The work of the past year is summarized as follows:

I. Work in the past two months

Customer service includes basic information and extended services after inspection. In my recent work, I warmly received the guests who came to the physical examination center and answered their questions in detail. For the guests who come to the store for physical examination, according to their own characteristics, tailor their own physical examination items. After the physical examination is completed, the customer service doctor patiently, seriously and professionally explains the guests who come to the physical examination center to receive the report and consult the physical examination results, and puts forward health care suggestions in combination with the health status of the guests.

Second, the problems existing in the work

The customer service work has just begun, and we constantly find problems, correct problems and make continuous progress in our work.

1. In the past year's work, it was found that the communication between various departments in the physical examination center was insufficient. I hope that in the future work, the staff of various departments can strengthen communication with each other.

As we have just started our new job, we are not familiar with some work contents. In the continuous work, we have a further understanding of how to classify the customer's physical examination reports. In the future work, we will reasonably classify, register and keep the customer's reports.

3. I was not familiar with the process of receiving customer reports at first, but now I have formulated relevant regulations and strictly implemented them.

4. Criterion and result notification of major positive: Now we have a certain understanding of the criterion of major positive, but the result notification is not particularly clear.

5. In the physical examination system, after the customer's physical examination report is sent to the customer service department, there is a big problem in the handover with the sales department. For the report of customer service and sales handover, the customer's report status is inconsistent, which will appear (in customer service, in distribution center, after final inspection, etc. ).

Over the past year, under the leadership of the leaders at all levels of Ciming Physical Examination Center and with the mutual help of all medical staff, I have a detailed understanding of customer service. I believe that in the future work, our work will get better and better!

5. Customer service personal annual work summary

This year, under the instructions of the company leaders, I finished my work well. As an employee of the company's customer service department, I understand the importance of doing my job well, so I made arrangements for this year's work at the beginning of the year, and I can also be strict with myself and do my job well in the usual customer service work. With the arrival of the end of the year, I also summarized my performance in this year's customer service work.

Do a good job in the customer service department and improve your working ability. I understand that only by being strict with myself can we make greater progress in the workplace. In order not to be eliminated in the workplace competition, I need to pursue progress, so I can skillfully use the work skills I have learned in the past to perform my duties, and I can also actively promote the company's business when communicating with customers. Whether it is to persuade customers to handle business or to help the other party solve their doubts, it is the duty of customer service staff. Moreover, before starting work, I will indicate the requirements for the tasks of the day in the work log, try my best to complete the set work goals, and reflect on whether I have any shortcomings. This way of urging myself has made great progress in my customer service this year.

Although my personal ability is not bad, I can't handle interpersonal relationships well. Because of my competitive personality, my relationship with my colleagues in the department is not good. Although I can independently complete the tasks assigned by the leaders, it is not conducive to my long-term development. I want to correct my personality defects as soon as possible and try my best to help my colleagues. I also want to participate in the training of new employees and help them adapt to the workplace environment as soon as possible. For me, the whole development of the department can benefit me, so I need to pay attention to the development of the department and do my best to do my usual work. In addition, I should put forward higher requirements for my own development in my workplace life.

Faced with the gains and losses in my work, I can understand the importance of doing my job well, so I have also made a customer service work plan for next year, expecting my ability to be further improved. Among them, I need to strengthen the study of the company's business to improve my professionalism in my work, and I also need to master some marketing skills to strengthen my work ability. For me, learning more work skills will undoubtedly make me make greater breakthroughs in the workplace. In addition, I also suggest that the department establish a strict system to improve the comprehensive ability of employees. Adhering to the attitude of being responsible for customer service, I am very concerned about the overall development of the department.

In the future, I will continue to demand myself by the standards of excellent customer service personnel. I will also show myself more actively in my work and look forward to making greater progress next year. I also firmly believe that I can achieve ideal results by adhering to the principle of serious work.