Is the residential heat exchange station under the property management?

1. Does the residential heat exchange station belong to property management?

Heating pipes are divided into primary and secondary. The construction of the first-class pipe network is the responsibility of the government, so the maintenance should be the responsibility of the heating company; The secondary pipe network is maintained by the community and the property management company. If it is in a unit building and belongs to the household pipe network, this should be the responsibility of the residents themselves.

Second, what preparations should be made before formal heating?

(1) Generally speaking, the heating time is also stipulated by special policies. If it is left idle for a long time, it is particularly easy to accumulate dust. Therefore, before formal use, users should clean the radiator to avoid dust floating into the air during use and affecting air quality.

(2) A unified test time will be arranged before use. At this time, it is necessary to confirm whether the valve is open, and leave someone at home when testing the water to avoid missing the test time.

(3) When the radiator is not used, some people like to pile things on it, so pay special attention when using it, and be sure to remove it. There should be no large furniture around, so as not to affect indoor heating.

(d) In most places, the heating fee is paid once a year. In order to heat normally, we should always pay attention to the notice of the heating unit and pay the fee within the specified time. You can choose online payment, which is more convenient to operate.

3. What are the heating service specifications and commitments?

(1) The heating period is from 1 1 in the current year to 24: 00 in March of the following year, providing users with 24-hour uninterrupted heating; 、

(2) The user's room temperature shall not be lower than 65438 08 degrees Celsius (including 65438 08 degrees Celsius) when the user pays the heating fee in full and the envelope structure and heating facilities of the user's house meet the requirements. (The outdoor temperature is within the range of-18℃ of the heating design temperature in Fuxin area), and the room temperature qualified rate during the whole heating period is not less than 98%;

(3) Inform the user of the water injection pressure test time before the heating period starts, and make good preparations for heating; During the heating period, users should be informed in advance when downtime is planned due to maintenance; In case of emergency stop due to water cut, power failure and equipment failure, notify the user in time;

(4) External service: Do not threaten to make things difficult for users; Do not open and close the valve without permission; Don't adjust the heating privately; Do not prevaricate and perfunctory users;

(5) The service personnel shall dress, wear service marks, show their certificates, bring their own tools and shoe covers, clean up the site after the service, and pay a return visit within 3 working days;

(6) The warranty service can't last for a long time, with a medium repair of 48 hours and an overhaul of 72 hours. The express service car will arrive at the site in 25 minutes during the day and 15 minutes at night;

(7) The telephone number of heating service and customer complaint center is 1 10, and it is on duty 24 hours in winter heating period. Thermal power 1 10 Duty telephone: 2265110; Telephone number of complaint center on duty: 2267385;

(eight) thermal branch actively strengthen contact with street communities and thermal units, publicize common sense of heating, and solve user difficulties;

(9) During each heating period, the visiting rate of unit users reached 100%, and the visiting rate of resident users reached 10%, and efforts were made to investigate and deal with violations of professional ethics, with the investigation rate reaching100%;

(ten) strict implementation of heating approval procedures, according to the rules; Strictly implement the heat stop system, so that whoever pays the money will benefit, and investigate and deal with violations in time. At the same time, investigate and deal with arbitrary fines and charges.

The above is my introduction to the property management of the residential heat exchange station. Through the above introduction, we can know that the maintenance of the heat exchange station is managed by the heating company, so we must call in time if there is any problem to avoid the heating at home being not hot.