What are the rules for the work of property customer service?

"Property", introduced from Hong Kong to coastal areas and inland areas, means property, assets, real estate, real estate, industry and so on. Since the word was introduced into China in 1980s, it has now formed a complete concept, that is, property refers to all kinds of houses and their supporting equipment, facilities and venues that have been built and put into use. Real estate can be large or small, a flat can be a real estate, and a building can also be used as a real estate. The same building can be divided into several real estates according to different ownership. Property includes a variety of formats, such as office buildings, commercial buildings, residential quarters, villas, industrial parks, hotels, factory warehouses and other property forms. 1. The main work of property customer service is as follows: 1. Responsible for the issuance of property management fee notice and the collection of fees; 2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files; 3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owners and residents; 4. Responsible for handling letters, visits and complaints from owners and residents, and timely reply, follow-up and inspection; 5, responsible for the owner, household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner, household satisfaction survey; 6 responsible for the publicity and investigation of the owners and tenants within the jurisdiction; 7, on-site management of various activities held within the jurisdiction; 8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction; 9, responsible for the supervision and management of users in and out of the goods; 10, implement the company's management rules and regulations. Second, the property customer service job requirements: 1, college degree or above; More than 2.3 years of professional property management experience, at least 2 years of daily work experience in management office; 3. Familiar with property management workflow, regulations and relevant laws and regulations, and have rich experience in property engineering, security and cleaning management; 4. Have the ability to independently handle and follow up daily management affairs; 5. Strong language expression and communication skills, good at communicating with customers and relevant government departments. The customer service of such service companies is mainly responsible for sorting out data and sorting out users' personal information. Register the foreign personnel and remind the corresponding owners. Publicize and organize the park facilities, actively coordinate the park affairs and serve every owner well.