Annual Work Summary of Property Cleaning Department

# Work Summary # Introduction Summary is a genre that comprehensively reviews and inspects the social practice activities of the previous period, which determines that summary has strong objective characteristics. It is based on its own practical activities, and the examples and data listed must be completely reliable and accurate. Any exaggeration, narrowing, random fabrication and distortion of facts will make the summary lose its due value. The following is the relevant information, I hope it will help you.

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Summary: Zhang Qin

Subordinate unit: Beijing Meigelai xx Property Management Co., Ltd.

Industry: cleaning department

Position: manager

Part I: Work summary.

Over the past year, with the correct guidance and help of company leaders, with the strong support of departments at all levels, and with the joint efforts of all employees, our department has successfully completed all the cleaning work in 20xx. As a window of property services, cleaning directly reflects the corporate image and service level of service units. Over the past year, the cleaning staff has made certain contributions to the development of the enterprise with hard work and solid work. This year, the cleaning staff was basically stable, and the cleaning work, whether individual or daily, was basically completed on time, which met the management requirements. Compared with last year's achievements, employees' work attitude and skills have been improved to a certain extent, providing a good office environment for customers working in the building. One year's work has ended, and now this year's work report is as follows:

The second part: the main work items and the completion of work tasks.

I. Completion of work plan

This year, in the process of implementing various work plans, the cleaning department managed the sanitary facilities within the jurisdiction of the building as a whole, which made the overall environmental sanitation and comfort of the building reach the expected effect of our department and provided a good office environment for the building owners and visiting guests. The specific implementation of the clean-up work is as follows:

1. Complete the ceiling cleaning of the public area passage of the building 12 times;

2. Cleaning of air vents of public passages in the building is completed 12 times;

3. Complete 12 cleaning of the wall of the public area passage of the building;

4. Finish cleaning the envelope glass in the public area of the building 12 times;

5. Clean the passenger elevators and escalators in the building for 48 times;

6. Complete the overall cleaning of the "Hanging Garden" area in the building 10 times;

7. Complete the overall cleaning and wiping of the underground garage pipeline facilities in the building for 6 times;

8. The pipe trench of public facilities outside the building was cleaned for 96 times;

9. Finished cleaning the glass ceiling outside the east and west garages of the building for 56 times;

10. Clean the platform area outside the 23rd floor of the building 18 times;

1 1. Complete crystallization treatment of ground passages in public areas of buildings at least twice a year;

12. Complete crystallization treatment of elevator car bottom in the building 16 times throughout the year;

13. Clean the glass curtain wall of the building; Completed three times,

14. Insecticidal and rodent control work; According to the plan, through implementation. Since the implementation of this work, the situation of killing rats, mosquitoes and flies in the building is good, which has played a very good role in the sanitary situation in the building;

15. Clean sewage wells and septic tanks; According to the plan, all dredging was completed in early June+February in 5438. In the process of implementation, the dredging work of the pipeline is maintained in place in time.

16. Management of "Hanging Gardens"; In July this year, the contract of the last company ended, and in August, the maintenance contract was re-signed with the new company, and the relevant contents of the new contract were improved, and the contract was signed with Lvzhi Company. In the process of implementation, we require that large-scale green plants be thoroughly cleaned and wiped every month, and defective green plants should be replaced at any time. Since the maintenance, the improvement of the landscape environment in this area has been well received by the owners.

In addition, in order to standardize the implementation system of various contracts, the following cleaning contracts have been standardized one after another:

1. Work in the lobby of the rental flower shop. For various reasons, the work contract has not been signed. According to the requirements of the company, this year, in order to make the work go smoothly, the work was improved. And properly handle the problems left by the previous rental company.

2. After the expiration of the square greening maintenance contract, according to the company's instructions, re-designate the manufacturer and sign a new maintenance contract to make the work more perfect.

Second, internal management work

In the second half of the year, my department combined with the actual work characteristics, focusing on the following aspects to improve:

1. Adjust shifts to improve cleaning quality and reduce complaint rate;

Based on the observation of daily work and the characteristics of cleaning work, we readjusted the existing shifts, expanded the cleaning area that employees are responsible for daily, and managed a floor from the original one to the current one and a half floors for daily cleaning work. The benefits of this change are as follows:

(1). arouse the enthusiasm of employees, increase the frequency of cleaning and improve the quality of cleaning;

(2) Effectively stop employees from being lazy and procrastinating,

(3) Reduce your unnecessary rest time and enrich your working time;

2. Strengthen environmental sanitation management measures:

In order to continuously improve the environmental sanitation quality of the building, we focus on the following tasks in the quality management of cleaning services:

First, optimize the operation mode and strengthen the supervision and management of staff work. A very important content of property management is the management of environmental sanitation. Whether the property management is in place can be largely reflected in the environmental sanitation management. Therefore, we insist on environmental work as a breakthrough, strengthen property management, improve service level and customer satisfaction rate, actively explore, and constantly improve and optimize the operation mode. We have established a cleaning patrol inspection, defined the responsibilities and authorities of the manager and the managed person, and implemented two levels of supervision and management. First of all, the cleaning department inspects, supervises and inspects the daily work of the outsourcing company on behalf of the company. Any cleaning work that should be carried out by the cleaning company and the problems that the company failed to find in time will be given rectification notice. Because the environmental sanitation quality of buildings directly affects the specific interests of the property management office, the initiative of cleaning companies to rectify problems and inspect and supervise health work will be enhanced. Second, the company and the cleaning company have formulated the working procedures and quality standards of cleaning work within the working standards recognized by * * * *, and repeatedly check the hygiene quality and daily cleaning work every day to find and urge the rectification of related problems in time. The cleaning department brings the supervisory role of patrol inspection into internal management, which ensures the deterrence of patrol inspection.

Third, training:

Because of the high mobility of cleaning staff, low threshold of cleaning work and uneven quality of cleaning staff, we have done a lot of work in training management, especially in the training of employees' actual workflow, which is of special significance. If a good cleaning company's training is not in place, imagine that there will be problems in its overall workflow and standards. This year, the cleaning department will organize employees to carry out it;

1. Etiquette and courtesy training 4 times/year; 2. Quality education and training 3 times/year;

4. Process training 4 times/year;

5. Professional skills (pharmacy and professional tools) training 4 times/year;

Through training, employees have a new understanding of their work. At the same time, through training, they have a good opportunity to study and exercise, understand their responsibilities at work, master the basic knowledge of cleanliness, and improve their labor skills and work efficiency. In addition, through quality education and training, cleaning staff made 26 person-times in cleaning service this year, and * * * picked up 26 mobile phone departments, with cash, securities and other items 1 10,000 yuan. The employees' spirit of finding money is well received by the owners. At the same time, they won the honor for the building and created a good and safe office environment for customers.

In short, as a service provider, the future competition will be the competition of details. Only by paying attention to detail service and working hard on every detail can we be in an advantageous position in the fierce modern market competition for a long time.

Fourth, the management of outsourcing companies.

As a functional department of the management office, our main job is to supervise and manage the outsourcing units. At present, there are 39 on-site staff in the cleaning company, who are responsible for the daily environmental sanitation maintenance of the building of nearly 70,000 square meters. In the past year, as a supervisor, we effectively managed the cleaning company in the following aspects:

1. Quality inspection and supervision; This year, while we are working, we have always carried out humanized management of the staff of cleaning company, especially in terms of employee ethics. We try to remind everyone of this rule every moment of every day. In the past year, there was no major negligence in the building cleaning work that the company was responsible for.

2. Work effectiveness management; That is, the quality of work, operating procedures, timely rate of emergency handling and cleaning work. For the above four aspects of work, our department will carry out regular and irregular inspections according to the requirements of the management office, so as to handle problems in time, track them all the way and solve them before exposure.

Through the above management, in general, the cleaning service of the cleaning department basically meets the requirements of the management office this year, and the improvement of the work and business of the cleaning department provides better services for customers and creates good conditions.

Verb (abbreviation of verb) management of cleaning materials

In terms of material control, our department has taken measures in the following aspects: the occupancy rate of customers in the building is high, and the usage of guest products is also increasing. For better management, different measures are taken according to different materials when using various articles, such as collecting toilet paper, requiring employees to use old paper cores, replacing old ones with new ones, adding hand sanitizer, and changing perfume spray regularly according to the specified time. In addition, the floor leather goods laid by Erzhuang Dibao should be inspected at any time, and the damaged ones should be repaired in time. The implementation of the above measures has played a certain role in better controlling the waste of goods in the future. This year, the building has 37 new customers and 70 units. In the process of customers' decoration, our department has laid 900 meters of ground protection articles in various construction areas to ensure that the public environment is not polluted and destroyed by them.

The use and consumption expenditure of various cleaning products this year are as follows:

Annual consumption of hand sanitizer: 162 barrels; Compared with last year, the annual consumption of 82 barrels of perfume spray decreased: 800 cans; Compared with last year, the annual consumption of 90 cans of batteries increased: 1850 knots; An increase of 170 knots over last year.

Annual consumption of floor leather: 520 million pieces; 380 meters less than last year;

Part III: Shortcomings in the work, problems found and measures taken.

This year, in the process of completing all the work one after another, our department also exposed some shortcomings:

1. The management level of managers needs to be improved: lack of attention to key work; Lack of initiative, strong dependence and poor planning;

2. The management and implementation of details are not in place: doing things without details; Lack of "giving inferences";

3. The cleaning work lacks foresight and thoughtlessness; The improvement of the forward-looking consciousness of cleaning is mainly to strengthen the management skills training of managers, strengthen the sense of responsibility, and make them do things comprehensively and meticulously;

3. Procedural work is not lasting and needs to be strengthened; Poor continuity of program work: pay attention to thinking, enhance sense of responsibility, and strengthen the training of working procedures;

4. The management and control of consumables need to be further improved; Material consumption management and use: this year our department spent a large part on materials, especially toilet paper. According to our analysis, the main reason is that users use this paper to wipe their hands and shoes, and some people steal it by putting a bucket on it, which is a serious waste of cost. In 2008, in order to effectively control the use of cleaning products, our department will take the following measures: check the use of toilet paper and other consumables at any time, report problems in time, and stop those who violate this behavior; Employees should register the recipients, and explain the reasons when they exceed the normal recipients, so as to control the cost of cleaning consumables within a reasonable and effective use range.

20xx is a year of refined management and steady development in our department. Opportunities and challenges coexist. How to explore, innovate and forge ahead, how to reduce and reduce mistakes, etc. According to the guiding ideology and development prospect of the management office, the following work improvement plans are formulated:

1. Complete the cleaning service of 70,000 square meters building; 2. Open source and reduce expenditure, control internal friction, reduce cost and save energy; 3. Strengthen management, refine working procedures, improve skills and improve work quality; 4. Strengthen the management level of managers. ; 5. Conscientiously implement the contents of the Responsibility Letter;

6. Pay attention to the training and implementation of "personal behavior".

From the surface to the essence, we clearly realize that all the shortcomings in the past year are attributed to the management level of our managers. If this problem is not solved well, we can't have tomorrow and future.

We should use the contents of the responsibility book to "implement, check and improve" our management and service work, so that all employees can truly understand "what should we do?" How come? Pay attention to the cultivation of "personal behavior" and implement "personal behavior" as an important part of "quality service". We must pay attention to and attach importance to "personal behavior" from this height. At the same time, we should pay more attention to the "positive, conscious and active" behavior of each of us and our colleagues from today, so as to improve our quality.

The perfection and implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other departments and the strong support of leaders. I hope that when we review our work in 20xx next year, we will not only gain confidence and satisfaction, but also gain fruitful results. Please remember the original works of Honeycomb Property Management Network.

Looking back on one year's work and comparing my responsibilities, I feel that I am still competent. Although I have made some achievements, accumulated some experience and improved my management ability in the past year, I think there is still a big gap from the company's requirements. At the same time, there are still many things we need to think about, but we will find a new starting point by summing up. In the new year, we will continue to carry forward the team spirit and overcome all difficulties. Strengthen the study of ideas and professional knowledge, carry out training in an organized, planned and purposeful manner, constantly strengthen personal quality and ability, give full play to their professional knowledge and skills, and strive to learn management knowledge and improve management level. Finally, we firmly believe that the cleaning department will do a good job in cleaning in the coming year under the leadership of the management office and with the support of various departments, and will also show it to you with a brand-new attitude.

extreme

Time flies to X Highland Property Company for more than a year. First of all, I want to thank the company leaders for their trust and concern, and give me a platform to learn and show myself. During this year, I had disputes and tiredness with everyone here, but more often I sweated together, persisted together and struggled together. From Gu, the manager of the company, I learned the spirit of being resolute and not afraid of difficulties and the ways and means of communicating with the owners. From manager Chen of the head office, I learned that we should have a holistic view of our work. From paying attention to every detail in our lives to being responsible for our work, we can sum it up in one sentence: "Details determine success or failure!" .

"Details determine success or failure!" I understand this sentence very well, and I understand it very well, but it will always fail to achieve the ideal effect for various reasons. I will never shirk my responsibility. Although the sanitation of the residential area is not up to standard, it is affected by the illegal operation of construction vehicles, but more importantly, my own control over the cleaning work in the residential area is not in place, and my understanding and arrangement of the work and communication with the cleaning staff can not achieve the expected goals and effects. These will be the places where I need to improve and learn constantly in my future life and work.

Despite all kinds of disappointments, we have some bright spots in this year. During the period when the cleaning work was stressful, our office made joint efforts to clean every corner of the community for environmental sanitation, which made the owners of the community see our attitude of serving everyone attentively and played a very good lead role for the cleaning staff. At noon, we also collected property fees in the community under the scorching sun or cold wind, and every time we met the basic requirements of the meeting, even exceeded the requirements, and successfully controlled the unpaid property fees within a certain amount.

After the company clearly divided the cleaning department and the security department, our two departments also cooperated sincerely for many times. During the "Three Innovations and One Office" in Guiyang, before and after the house opening and selling activities, during the festival, we washed the road together, cleaned the pool together, and moved all kinds of sundries for the environmental work of the community. Dust, dirt, sweat, laughter and curses constitute a harmonious and sunny picture. At this time, we are the most United and combative.

I have a great lack of management, which is one of my shortcomings, but I can come to the company at any time during my break and work with you until two or three in the morning, when I am nervous. Needless to say, in the future, I will try my best to make up for my shortcomings, improve my abilities in all aspects and make achievements for the company and myself.

First, shortcomings in the work.

1. Due to the rolling development of the previous project, most roads in the residential area overlap with the construction roads, and the flow of cleaning staff is unbalanced. Moreover, I was negligent in management, which led to the shortage of cleaning staff in the second half of this year, which led to the substandard environmental sanitation of the community, which made the owners dissatisfied and also had a certain impact on the company's collection of property fees.

2. In the management of cleaning staff, there is no ideological work and no reasonable arrangement of work, which makes the cleaning staff emotionally unstable and passive.

For various reasons, I failed to check the work of the cleaning staff, which made them more lazy and unable to finish the work in time with good quality and quantity.

All kinds of shortcomings have caused adverse effects on the company, and I apologize to the company leaders.

Second, the completed work

1, wash the road 8 times, clean the pool 12 times, clean the elevator water 4 times, and clean the vacant room 4 times.

2. Clean the lounge and move it twice.

3. Clean up and transfer the garbage around the garbage pool for 3 times.

4. The holiday community will arrange it twice.

5. Assist the engineering department to repair all short-circuit street lamps in the community for 3 times.

6. Repair the washbasin in the bathroom of the sales hall for 3 times and flush the toilet valve for 4 times.

Buildings 2# and 6# are reclaimed twice.

8. Wash the sanitary corner of the community for 6 times.

9. Kill germs, snakes, insects, mice and ants in the community twice.

17# and 19# elevators were disinfected 12 times.

1 1, emergency cleaning of the club gate 1 time.

In addition to daily work, there will be some overlap between departments, and they have cooperated with each other to complete many urgent tasks, such as replacing sound control lights in corridors, handling complaints from owners, and providing security assistance at night.

Three. Areas that need improvement.

1, strengthen communication and interaction with cleaning staff, set an example and carry forward the spirit of unity and cooperation to do a good job every day. Stabilize the mood of cleaning staff and maintain a high degree of work enthusiasm.

2. Strengthen the deficiencies in self-management and learn ways and means of property management from all aspects.

3. Fully analyze and plan the cleaning work together with the leader. And according to the particularity of this community to develop more detailed cleaning service requirements and standards.

4. Implement the meeting spirit and work arrangement of each meeting.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company employee and community owner live and work in a beautiful, clean, safe and tasteful environment.