Responsibilities of customer service between models

Responsibilities of customer service between model rooms (9 general rules)

In today's society, more and more occasions need to use job responsibilities, and formulating job responsibilities is conducive to improving work efficiency and quality. I believe that most people have a headache about how to make job responsibilities. The following is the job responsibilities of customer service between the model rooms that I helped you sort out. Welcome to read, I hope you will like it.

Responsibilities of customer service between samples 1 1. Purpose

Provide professional services to customers, establish excellent corporate image, enhance architectural brand, create an elegant and comfortable environment, and ensure the integrity of goods and facilities in the model room.

Second, responsibility.

1, familiar with the overall situation of the model house, including area, apartment type, orientation, configuration items, property management fees, etc. (reception)

2. Clean and keep the environmental sanitation and facilities between the sample rooms in good condition. (clean)

3, keep the sample room items in good condition, not lost. (safety)

Three. Requirements and working procedures

1, dress neatly, wear light makeup, and be polite and enthusiastic when receiving customers, with a smile.

2, the personnel on duty to take the method of combining mount guard and mobile, civilized on duty, polite service.

3. Turn on the air conditioning and lighting in the room as required immediately after going to work every day, and thoroughly clean the model room. Generally speaking, the room should be lit from Monday to Friday.

4. In the model room with audio, the audio will be turned on immediately after work to ensure uninterrupted music, and the audio will be turned off and the power supply will be cut off before work. (8:50— 19:50)。

5. When the customer visits the model house, the staff should meet and see him off at the door.

6. When the customer asks sensitive or uncertain questions (such as price), he should be politely asked to consult the sales staff in the sales office.

7. Take out the chairs and shoe covers that need shoe covers from the model room and put them neatly. When customers visit, the staff should politely remind visitors to wear shoe covers and take back the items before work.

8. Customers should try to avoid visiting model houses, but pay attention to the safety of items.

9. When you meet multiple customers, you should give full consideration to each other and don't ignore any customer.

10, pay attention to adjust the air between the sample rooms, and open the window half an hour before going to work for ventilation (pay attention to the wind direction and wind force to avoid the items between the sample rooms being damaged by the wind).

1 1. The doors and windows between the sample rooms should be kept closed at any time. If customers open the room, they should close the door immediately after leaving.

12, daily routine inspection, counting the equipment, furniture and articles in the sample room, so that the accounts are consistent with the facts.

13. Furniture and articles moved by customers or maintenance personnel should be restored to their original state immediately after leaving.

14, grasp the action of lamps and air conditioners between samples in time, and repair the workflow between samples in time if it is damaged.

1 and 8: 20 on time, and check whether gfd and work card are neatly worn.

2.8:20-8:50 welcome guests at the door of the sales hall. Stand in the designated position, clean and full of energy. When customers arrive, take the initiative to smile and say hello.

Hello, good morning! During this period, don't do anything unrelated to work, don't leave your post, don't be short of posts, and standardize civilized language.

Arrive at the sample room at 3.9: 00 and start to enter the sample room. And count the items in the sample room, check whether the indoor items are in good condition, and notify the competent personnel immediately if they are found to be lost or damaged. Check whether the carpet is flat and clean.

9: 00- 1 1: 00. During this period, the full-time staff in the model room should ensure that the furniture and floor are dust-free, the doors and windows are clean and bright, and the items are neatly arranged. Clean at least twice in the morning. Receive customers at the door of the model room and stand waiting for customers to arrive. It should be said: "Hello! Welcome to visit the model room. If there are old people and children who need to be cared for at any time, if there are no customers accompanied by sales staff, the receptionist should take the initiative to communicate with the guests and explain the model room. Smile and say goodbye when the customer leaves. After the customer leaves, the service personnel should clean up in time, put back the items moved by the customer, and keep the model room clean at all times.

11:00 ——13: 00 The service personnel take turns to have meals, and each person shall not exceed1hour.

13: 00 —— 17: 30 During this period, the full-time staff in the sample room still repeated the work in the morning. Before closing the model room, check whether the doors and windows of the house are locked and pay attention to fire prevention and theft prevention.

Job responsibilities of customer service between models Part II Job Description:

1. Customer Service Reception of Marketing Center

2. Cooperate with sales demonstration and service reception.

3. Environmental management of parks

4. Manage everything between the models.

Requirements:

1.25 years old or above, college degree or above, with no major limitation;

2. Good image and temperament, standard Mandarin;

3.2 years or above reception experience in high-end property or five-star hotel, proficient in operating office software.

Model room customer service job responsibilities 3. Job requirements:

1, age: under 33 years old, net height: 163cm or above, good image and temperament (please provide photos)

2. Education background: technical secondary school or above.

3. Work experience: 1 year or above working experience in customer service reception position in sales center, or more than 2 years working experience in front desk reception in star-rated hotels, preferred.

Second, the job requirements

1, with excellent communication and coordination skills and service awareness.

2. Enthusiastic and positive, with good service awareness and strong execution.

Three. Wages and benefits:

1, 4300 -4500 yuan/month, buy five insurances, provide working meals, year-end bonus and paid annual leave.

Fourth, the schedule:

1, working hours are 8: 00- 18: 00, with one shift, every day 10 hour, and rest every week 1 day.

Verb (abbreviation for verb) Job description:

1, responsible for the reception of the model room of the sales center, and providing comprehensive services such as shoe covers, tea and snacks for the customers looking at the house.

2. Provide polite, warm and thoughtful service to customers and meet their reasonable requirements.

Responsibilities of customer service between samples 4 1. Cooperate with the manager to be fully responsible for building repossession, leakage items after repossession and daily maintenance items;

2. Supervise the daily inspection within the project and the public * * * area;

3. Be responsible for the preliminary examination and approval of the application for secondary decoration;

4. Assist the supervisor to supervise the security, cleaning, greening and parking lot of the project;

5 responsible for the collection of management fees within the jurisdiction;

6. Responsible for accepting tenants' complaints, organizing tenants' consultation activities, and regularly understanding tenants' opinions and suggestions on various services of the management office;

7. Responsible for the communication and coordination between the Property Management Department and other departments of the Management Office;

8. Assist relevant departments to do a good job in property management. /p & gt；

9. Complete other tasks temporarily assigned by superior leaders.

Responsibilities of customer service between samples 5 1. According to the customer's production plan, follow up the product assembly at the customer's place in time;

2. Timely and accurate feedback of daily quality information;

3. Properly handle the customer's on-site quality problems, including but not limited to product rework/maintenance;

4. Maintain the customer field personnel relationship and improve customer satisfaction;

5. Cooperate with customers to investigate problems, communicate with quality engineers in time, and check products in time when necessary;

6. Handle daily zero-kilometer returns and three-guarantee representations;

7. Assist in completing the process &; Other work assigned by customer quality supervisor/engineer.

6 1. Establish various communication channels with customers, do a good job in customer service, constantly introduce leading service concepts and practices in the same industry, and improve the management service level;

2. Do a good job in monitoring the quality of property services within the project, pay regular customer visits, and handle all kinds of complaints from the owners in time;

3. Manage customer files and various maintenance files;

4, do a good job of customer return visit and complaint handling statistics, and analysis, put forward improvement measures, submitted to the superior leadership for approval.

5, complete other work assigned by the leadership.

Responsibilities of customer service between models 7. Responsible for the issuance of property management fee notice and the reminder of fees;

Responsible for collecting user data within the jurisdiction and managing user files;

Be responsible for the duty of the company's service hotline, collect and master all the records of the hotline, record the maintenance situation and service quality, and be responsible for contacting the owners/tenants;

Responsible for handling letters, visits and complaints from owners/residents, and responding, following up and checking in time;

Responsible for the owner/household satisfaction survey, and do a good job in statistical analysis of all data of the owner/household satisfaction survey;

Responsible for the publicity and investigation of the owners/tenants within the jurisdiction;

On-site management of various activities held within the jurisdiction;

Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

Responsible for the supervision and management of users' goods in and out;

Implement the company's management rules and regulations.

Responsibilities of customer service in the No.8 sample room 1. Responsible for patrolling the area, providing property services, issuing notices and documents, and handling related issues;

2. Be responsible for receiving, recording, regularly reporting, feeding back and filing the maintenance applications, complaints, opinions and suggestions of the owners or tenants, ensuring that customer complaints are effectively handled, paying regular visits and establishing good relations;

3. Be responsible for discovering, stopping and handling illegal acts within the jurisdiction;

4. Be responsible for being familiar with the occupancy owners, the building structure, the number of units and the pipe network under their jurisdiction, familiar with various charging standards and accounting methods, and do a good job in collecting property management fees or other fees in their jurisdiction;

5. Responsible for the owner's decoration application, approval, acceptance and supervision;

Responsibilities of customer service in the sample room 9 1, document arrangement in the department, and inventory of materials in and out of the warehouse;

2. Draft and track the related processes of material procurement and payment application within the department;

3. Receive consulting customers, report emergencies in time, and understand and follow up related complaints;

4. Assist in organizing construction holidays or other customer appreciation activities;

5. Maintain the official WeChat account, soft text push, poster production and other new media operations;

6, construction outsourcing service bidding documents, outsourcing contract draft writing;

7. Edit and send the first draft of written letters from various departments, customers and external suppliers, record meeting minutes and summarize the work;

8. Handle other emergencies and other matters assigned by superiors.

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