Residents have to pay property fees every year, so what is the main job of the property management company?

Property customer service is mainly to receive complaints and repair reports from owners and tenants, and notify relevant functional departments (teams and groups) for handling. Now we will record the handling situation and visit regularly. The customer service of some management offices is done by administrators, mainly as a bridge between residents and property companies, coordinating the relationship between various departments (teams) and residents, and sometimes visiting at home to collect property fees. Composition of property fees

"Measures for the Administration of Property Service Charges" stipulates that

The composition of property service cost or property service expenditure includes the following parts:

1, salary of management service personnel, social insurance and welfare expenses drawn according to regulations, etc. ;

(i.e. personnel expenses, including basic salary, welfare expenses, overtime, clothing expenses, etc.). ).

2, the daily operation and maintenance costs of * * * parts of the property and * * * facilities and equipment;

(including; Various civil repair fees for public buildings (such as corridors, halls, stairs, road environment, etc.); Daily operation, repair and maintenance expenses of water supply and drainage; Maintenance fees for electrical, gas and fire fighting system equipment; Public lighting fee; Replacement fee for wearing parts, etc. )

3, property management area cleaning costs;

(Including: cleaning tools, labor protection articles, cleaning and sanitation, garbage transportation, excrement removal, etc. )

4, the property management area greening maintenance costs;

(Including: greening tool fee, water fee for greening, pesticide and fertilizer fee, weed cleaning fee, landscape maintenance fee, etc.). )

5, property management regional order maintenance costs;

(i.e. safety management personnel expenses and safety equipment expenses, etc.). )

6. Office expenses;

(Including: transportation fee, communication fee, office supplies fee for low-value consumables, water and electricity fee for office buildings, etc.). )

7. Depreciation of fixed assets of property management enterprises;

8. Part of the property, facilities, equipment and public liability insurance fees;