The basic requirement in the secondary service standard of property management is correct ().

The knowledge point of this exam is the service standard of property management. Basic requirements of secondary service standards:

(1) The service and the serviced party sign a standardized property service contract, and the rights and obligations of both parties are clear.

(2) When undertaking the project, carefully check the * * * used parts and * * * used facilities and equipment in the residential area, and the acceptance procedures are complete.

(three) managers and professional operators in accordance with the relevant provisions of the state to obtain professional qualification certificates or job certificates of property management.

(four) a sound property management plan, quality management, financial management and file management system.

(5) management service personnel dress, wear signs, code of conduct, positive and enthusiastic service.

(6) Publicize 16-hour service telephone. Within the emergency repair 1 hour, other repair applications will arrive at the site at the time agreed by both parties, and records of repair applications, maintenance and return visits will be kept.

(7) According to the needs of the owners, if special services and agency services other than the realty service contract are provided, the service items and charging prices shall be publicized.

(eight) according to the relevant provisions and the contract, announced the income and expenditure of property service fees or property service funds.

(nine) regulate the use of residential special maintenance funds in accordance with the contract.

(10) Consult the owner's opinions on property services at least 1 time a year, and the satisfaction rate is over 75%.