The upstairs leaks into my house, and the upstairs is not responsible, and the property does not care. How should this matter be solved? Do you need a court solution?

You can negotiate first. If negotiation fails, you can also choose arbitration and prosecution. The value of a property management company is to provide quality services to the owners and make their lives more convenient. Therefore, the staff of property management companies must fulfill their obligations in accordance with relevant laws and protect the rights of owners.

Legal analysis

Water leakage upstairs, causing losses to the parties: as long as the parties can prove that the losses are caused by the upstairs residents (fault liability), they can claim compensation from them; If both parties fail to reach an agreement on the amount of compensation through consultation, it shall be handled with reference to a civil dispute. Generally, the compensation for losses caused from upstairs to downstairs is mainly money, and the amount depends on the value of the lost things. If there is a leak upstairs and your new TV sofa is damaged by water, you can get compensation for how much the TV sofa just bought. This compensation is generally determined according to the situation, and there is no fixed amount of compensation. Civil compensation is limited to the actual loss, including the actual loss of goods, related losses, redo repair costs and lost time for people. In addition, when renting a house, you can pay attention to the water pipes and walls, and you can discuss with the landlord if you find any problems. For example, when they came home, the house was flooded. Take a photo first, speak with evidence, and have a good tone. Sometimes they can fight for their own rights.

legal ground

"Regulations on Property Management" Article 35 A property service enterprise shall provide corresponding services in accordance with the provisions of the property service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Article 937 of the Civil Code of People's Republic of China (PRC) is a property service contract in which the property service provider provides the owners with property services such as the maintenance of buildings and their ancillary facilities, the management and maintenance of environmental sanitation and related order, and the owners pay the property fees. Property service providers include property service enterprises and other managers.