Dalian five-star property service standard

If the property in your community

Just like the star service in the hotel.

Pricing according to quality

What do you think?

The

Dalian five-star property service standard

If the property in your community

Just like the star service in the hotel.

Pricing according to quality

What do you think?

The reporter learned from the Municipal Bureau of Land Resources and Housing that the Dalian Residential Property Service Standard (T/DLWYXH 00 1-20 18) has been officially implemented recently.

This is the first group standard in the city's property service industry that has passed the audit of the Quality Supervision Bureau. Dalian will fully implement service standards throughout the city, and gradually form a benign operation mode of government management, association implementation, enterprise service and owner payment according to standards.

The problem of charging has always been the focus of contradictions in the property industry.

What kind of services should property enterprises provide,

How much should be charged for the services provided,

Because owners and property companies can't reach an agreement,

Caused a lot of disputes and complaints.

Network mapping

In order to promote the standardization of property services, our city has recently issued the Dalian Residential Property Service Standard, which divides all kinds of residential property services into primary, secondary, three-star, four-star, five-star and old residential area basic property service standards, highlights menu-based services, selects different levels of service combinations, and determines the service content of each service item.

Network mapping

The reporter saw that the residential property services in this standard include:

Comprehensive services, daily operation, maintenance and repair services of * * * parts and * * * facilities and equipment, public * * * regional order maintenance services, cleaning and sanitation services and greening maintenance services, etc.

The higher the level,

The higher the quality of property services.

Take "clean sanitation service" as an example:

Implement garbage classification management, with classification identification. Keep the trash can clean;

Garbage removal Nissan Nissin;

Keep public areas clean and tidy.

Reasonable configuration of cleaning facilities and equipment, and perfect tool account;

Implement garbage classification management, with classification identification.

Set up garbage bins reasonably, set up garbage collection containers according to the building, and build the inner board of the tower;

Bagging garbage to keep the trash can clean and odorless;

The garbage in the trash can does not exceed its capacity, and there is no scattered garbage around. Garbage removal will be clear every day and will not overflow;

Keep public areas clean and tidy.

Reasonable configuration of cleaning facilities and equipment, and perfect tool account;

Implement garbage classification management, with classification identification.

Set up garbage bins reasonably, set up garbage collection containers according to the building, and build the inner board of the tower;

Bagging garbage to keep the trash can clean and odorless;

The garbage in the trash can does not exceed its capacity, and there is no scattered garbage around. Garbage removal will be clear every day and will not overflow;

Green space without garbage, paper bags and other debris;

Keep public areas clean and tidy.

Reasonable configuration of cleaning facilities and equipment, and perfect tool account;

Implement garbage classification management, with classification identification.

Set up garbage bins reasonably, set up garbage collection containers according to the building, and build the inner board of the tower;

Elevators in high-rise residential buildings go directly to the underground parking lot, and garbage collection containers need to be set at the exit of the first basement;

Bagging garbage to keep the trash can clean and odorless;

The garbage in the trash can does not exceed its capacity, and there is no scattered garbage around. Garbage removal will be clear every day and will not overflow;

Green space without garbage, paper bags and other debris;

* * * The area shall be cleaned daily by designated personnel to keep it clean and tidy.

Reasonable configuration of cleaning facilities and equipment, and perfect tool account;

Implement garbage classification management, with classification identification.

Set up garbage bins reasonably, set up garbage collection containers according to the building, and build the inner board of the tower;

Elevators in high-rise residential buildings go directly to the underground parking lot, and garbage collection containers need to be set at the exit of the first basement;

Bagging garbage to keep the trash can clean and odorless;

The garbage in the trash can does not exceed its capacity, and there is no scattered garbage around. Garbage removal will be clear every day and will not overflow;

Green space without garbage, paper bags and other debris;

* * * The area shall be cleaned daily by designated personnel to keep it clean and tidy.

How often do you clean the corridor?

What responsibility should the community security bear?

For a long time,

There are many contradictions between the owner and the property in terms of service.

One of the main reasons is the lack of quantifiable service standards.

Dalian residential property service standard

It indicates that there is a clear technical guidance standard for the classification of residential property services in this city, which can guide property enterprises to carry out standardized services, standardize the service behavior of the property industry, improve the quality of property services, establish a property service charging mechanism that is "consistent with quality and price" and reduce property service disputes.

Under the supervision and guidance of the Municipal Bureau of Land and Housing Management and the Municipal Bureau of Quality Supervision, the standard has been published by Dalian Property Management Association in the form of group standard on the national standard information service platform on August 22, 2008.

It is understood that the standard will guide development and construction units, property service enterprises and owners to choose format clauses as service contents in newly signed property service contracts. For residential areas where the original property service contract has not expired, the property service enterprise shall refine and clarify the service content level in accordance with the agreed content of the property service contract and the current property charging standard in the residential area, and publicize it in the residential area.

According to the Dalian Residential Property Service Standard, the price departments at all levels will work with the property administrative departments to formulate the guiding standards for property service charging levels (including the basic property service charging standards for old residential areas), which will provide reference for property service enterprises and owners to determine service items and charging standards and promote the implementation of property service quality and price consistency.