A concise summary of the probation period of property front desk

Concise summary of probation work at the property front desk

A period of work ended inadvertently. I believe that everyone has gained a lot since this time. We should check, tidy up and write a work summary. However, I found that I didn't know what to write. The following is a brief summary of the probation work of the property front desk, which is for reference only and I hope it will help you.

A concise summary of the probationary period of the property front desk 1 I have naturally experienced a lot of hardships in the front desk work, but the opportunity to get a full job naturally means that the past efforts are worthwhile, and the many efforts I have made in my work have made me grow a lot in the workplace. I am also very grateful to my leaders and colleagues for giving me a lot of guidance at work, and I have to be fully prepared for the challenges after I become a full member, so I summed up my work experience before I became a full member and used it as my guide in the future.

Clarify the responsibilities of the front desk staff and do a good job in visitor registration. Whenever a customer comes to the property, he will take the initiative to serve the other party, mainly to understand the customer's purpose and register accordingly. I will also contact the employees of relevant departments according to the customer's needs, so that the customer's problems can be solved as soon as possible and the other party can be satisfied. I understand that the completion of the front desk work often represents the image of the property. So I will pay attention to my performance at work and reflect on whether the service level is excellent enough. I can also strictly abide by the property system and strengthen my ability. I will record customer information and feed it back to the department head. I will also explain my work to the staff on duty in detail during the shift change.

In my opinion, it is an arduous task to collect and remit all kinds of property fees, mainly because some owners do not realize the importance of property services. In fact, both the cleaning of property sanitation and the maintenance of public facilities need to be handled by the property, but every property fee needs to be repeatedly urged to be collected, so it is also their duty to explain to the owners the importance of paying the property fee. As a bridge between the property and the owner, I attach great importance to the completion of my work, and will also be responsible for the payment of utilities and network fees of the property company. It is very important to do this work actively and keep the requested invoices well.

Answer the phone carefully and give feedback to the owner in time. Answering the phone is the responsibility of the front desk staff, so I will listen carefully to the phone content and make corresponding records, so as to do a good job of phone transfer or feedback according to the other party's needs, and feedback the progress of the problem in time by recording the handling of follow-up opinions during communication, so as to gain the other party's understanding. And before I get off work, I will report to the department head the work status of the front desk that day. Being able to do this job rigorously has gradually been recognized by property leaders, and I will continue to do my job well and devote myself to becoming an excellent front desk staff.

Through the experience accumulated in the previous front desk work, I can become a full member. I attach great importance to the completion of the front desk work and have been demanding myself with higher standards. I will continue to do a good job at the front desk and work hard around the direction of property development.

A concise summary of the probation work at the property front desk II. Deepen the implementation of the company's rules and regulations and the property department system.

On the basis of 20xx's preliminary improvement of various rules and regulations, the focus of 20xx is to deepen implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and combines the actual situation of Blue International to train and assess customer service personnel in batches to deepen their knowledge and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of customer service staff in xx years, a lot of training was given to customer service staff in 20xx years:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.

3. Actively respond to newly promulgated laws and regulations. The most important new regulation of Xi 'an property management industry is Xi 'an Heating Management Regulations. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the regulation training organized by the heating company in time. Through this research, our work is more comfortable. At the same time, the customer service of the property department organized personnel to study and discuss for the first time and conducted a strict closed-book assessment. Make the customer service staff have a deeper memory on the basis of understanding, make full theoretical preparation for the heating work in xx winter, ensure the smooth development of the heating work in xx winter, and there are no complaints caused by the heating work by the end of XX.

3. The annual review of property fees and parking fees was completed as scheduled.

Standardized property management enterprises must have laws to follow in charging and service work, and charge fees in strict accordance with the standards of price management departments. In April, xx, we actively prepared relevant materials, examined the property management fee standard of Blue International Building, resolutely put an end to the phenomenon of arbitrary charges and safeguarded the legitimate rights and interests of the owners. In a sense, property management is a commodity, and service is the core content of this commodity. Only by working hard on service can we ensure the benign operation of property management enterprises.

Summary of the work of the property front desk during the probation period 3. A few months after graduation, I found a job as a property front desk. As a probationary employee, I have experienced various tests and problems in the past few months. Thanks to those enthusiastic colleagues who helped me, I feel that after this work, I have completely changed. Now that my probation period has ended, I specially wrote down the summary of this job. I hope I won't forget my experience, so that I can collect experience from the past and constantly improve myself in this job.

First, ideologically

As an employee, I know very well that I am no longer a baby bird under the protection of the school. In the face of my own work, I have always maintained a serious and hard attitude. Don't be late for work, think more at work, ask more questions and walk more, and study more at work.

Psychologically, I have got rid of the cognition of my student days. As a newcomer, I can do it longer. I took the initiative to ask my colleagues for help when I met something I couldn't do, and I got rid of my lazy temper.

Second, at work.

After working for a period of time, I found that although there was training before, it was actually more effective to do it once than to learn it ten times. However, I dare not ignore the details of the professor in the training. These are all the experiences accumulated by old employees, and it is difficult to remember them all by my own experience at work.

Although I pay attention to learning in practice, such colleagues will also make me make many mistakes. Fortunately, there are enthusiastic colleagues who help me when I am in trouble. So after that, I began to pay attention to the details of those jobs.

As the property front desk, our main job is to face the owners. Our usual job is to answer the phone, answer the owner's inquiry or transfer the phone to the relevant department, and then make records.

In the face of customers who come to consult directly, our service attitude must be good, not only polite, but also always take care of customers. It is my duty to carry chairs or pour glasses of water for customers. Of course, the most important thing is to respond well to customers' needs and answer questions accurately. If you don't know, ask the relevant personnel as soon as possible.

Third, communication with colleagues.

As a probationary employee, I have a lot to do and learn, so I try to show my best in my work. Every time I go to work, I will come to the company early to clean the front desk and sort out the documents. Greet your colleagues warmly. At present, I have a good relationship with many colleagues, and everyone is very friendly to me.

Fourth, summary.

After several months of hard work, I believe I can do this job well, but I still have a lot to improve, which needs me to accumulate and hone in my future work. I wish xxx Property and I can do better and better in the future!

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