How to be a good property management specialist

How to be a good property management specialist

Owners should work hard and use their brains.

First, as an excellent property manager, you should have certain professional knowledge and establish a high prestige in the eyes of the owners. I remember leading the owner to inspect the house when I first checked in. When I checked the plastic-steel window, the owner asked me: Liu, is there a steel bar in your plastic-steel window? I said yes, and he told me it was impossible. After we talked, there was no answer. Finally, we can only explain this problem by breaking the plastic screen window. Really, I was very rooted at that time, because I had done experiments with engineers in books and in the early stage and during the house inspection, so I was quite sure that the plastic screen window was there when he opened it. Through this, the owner knows that our property is not without professional knowledge, which not only does not damage the company's reputation.

Second, as an excellent property manager, you should be flexible and take your time. Is it steady? To restrain the impatience of the host and finally achieve the goal of solving the problem. I remember when I charged, I didn't pay the property fee because the screen window was not suitable. I was angry at that time and wanted to explain to him that this was a project problem. But as soon as I thought of the vacant room, I readily agreed to the owner. In the case of cooperation with the project, I went to his house to take measurements and removed a screen window for the owner in the vacant room to install it for him. Through this coordination, I left a good impression on the owner.

Third, as an excellent property manager, you should have a strong sense of responsibility, treat the owner's business as your own business, and don't refuse the owner with lies and various reasons. As long as you agree to the owner's question, you must handle it for the owner. If you can't handle them, don't promise them easily. If you agree, you must take the initiative to explain the problem to the owner and let the owner understand. For example, when the owner comes to repair, you should take the initiative to ask the owner what the problem is. That's what happened to me. My master knew that the water in his house was blocked, but I took the initiative to contact him and let him get into the water. In fact, this is a normal thing, but his idea about the property is that the property is really responsible. We exchanged our sincere service for his affirmation. I think this is very qualitative. However, when we can't solve it, we should take the initiative to ask the owner to give us understanding, not pushing.

Fourth, by visiting many households to close the relationship with the owners, we should take advantage of the time to check the hygiene in the group, because when I didn't come into contact with the property, I heard from others that talking about the property is always hygiene first, so hygiene is very important. When I enter the room, I always have a piece of cloth in my hand to check how well they clean. If you find something that you are not satisfied with, you will take the initiative to find the person in charge of cleaning and ask for a replacement. The environment of our Xianchun Garden is different from other projects, because our cleaning is not done by our company, so we should check and solve the problems in time, and don't bury the bitter fruit for our work.

Fifth, becoming an excellent administrator language is a very important job skill. There are often many ways to explain one thing. That way of speaking, of course. I changed the old saying that people speak human words, and ghosts speak human words (people speak human words, but also human words). Because we are doing property services and people, we don't talk about ghosts. I have a lot of experience in this field. When I first came to Xianchun Garden, I didn't understand that I met a lot of Queena Ding at that time. There were countless things that I fought with my master in just a few words, but now my speech has been greatly improved through the director's teaching. Everyone has been in Xianchun Garden. Everyone knows that there is no parking lot in Xianchun Garden, and we often have to deal with such things. As we all know, Xianchun Garden is either a place where good people stay or a place where good people will learn badly. I remember one time. 3? The electric car of 403 didn't enter the office, but he said it didn't have a parking lot. That's why I called him to my office and patiently communicated with him. He was not angry from beginning to end, but his property fee was not bad at all. I don't think you should collect money in any way. This is the purpose. He likes to listen, so you hold him. It is best that he is a teacher, a professor, an aunt and a sister. That's why I say we must pay attention to methods when talking to people.

No matter which company you want to be, the image of an excellent manager is very important, especially those engaged in property management should pay more attention to their own image. Because we are a service industry, we serve people. When you first come into contact with the owner, a good image often has an affinity. Of course, when you say you have a good image, you don't have to sing if you want to be good. But you must keep it tidy. Of course, I'm not saying that I look like Andy Lau, but I think I'm still neat, which I attach great importance to. Every time I go to my host's house, I have to tidy up my clothes. I think this is very necessary. Being quick is not only helpful for your own image, but also the minimum respect for others. I want to remind you that the owners don't know what your property is now, not to mention how can you tell the owners that you are a white-collar worker if they are sitting there? Oh, the property is the same as the original housing management station? Then what should you do? Don't mention the property fee to others. People will feel sick when they see you. Of course, there is no such person here. I just said it was important, but I didn't mean to attack personally.

Seven, to be a qualified property talent, we must have the spirit of not being afraid of difficulties and hardships. I think this can be more reflected when charging. I just met such a family. He was alone during the day, so he asked me to talk to him at night, but he wouldn't open the door. I was very angry. I thought you wouldn't open the door! Next time, I won't ring your doorbell. I'll get the walkie-talkie key and go up by myself. I won't let you know. I went upstairs with a walkie-talkie that night. He was stunned when he opened the door for me. He was surprised that he couldn't speak for a while, but he was happy when I said something. I said, big brother, you are hard to find. You will know that your brother will be laid off if you don't pay. I feel that this sentence is to ease the following. I talked with him inexplicably, and then started to get down to business with him. At first he said no. I don't like it. I thought I had to get it when I finally came in, and then I started talking to him. Finally talked all night, really, finally gave me the money. I left his house and went back to the property.

Eight, to be a qualified person, you must have knowledge of the relevant laws and regulations of this industry. Now we have our own laws and regulations on property. When I was here, I suffered a loss. When I first came to the property, the owner came to the property and said that he would not explain the bicycle, but I didn't want others to know, so I pretended to know everything about the owner and told people about the property law, and the results were exposed. This is a simple question, and you can't even answer it. For example, if someone asks you what your security guard is in charge of, now I will explain that my security guard is here to help the public security department manage the community. I'm sorry for the loss of your personal belongings, and my property is no longer responsible. Because I didn't know it at that time, I gave people a random explanation, which made things very passive and led to a bad relationship with the owner. So we must be familiar with our laws and regulations, and basically don't let our service providers question us. I think this is also very important.

Through a year's work and fees, I feel the pain and fatigue of doing property management, but I think if we pay the pain and fatigue, our owners will not let any of us who do property management down. Maybe people will ask me why I charged such a fee. What's the secret? In fact, like everyone else, I didn't do anything before I arrived in Anwar, but I will study hard when I arrive. I really don't lie to you. When I first started learning, I also watched the old employees explain how they learned. Plus my own ideas, it has become my theory of doing things now, because there is a saying in my mind that since I have done it, I must do it well, understand it well and do my best. No matter what you do, you should do it with your heart to improve your personal combat ability and quality. One day your reward will be in direct proportion to your efforts? The work of 20 12 has ended. I would like to ask the leaders to continue to give support and help to the work in our living quarters. Strive for greater progress next year and strive to satisfy the leaders. Thank you! ;