Responsibilities and contents of hotel front desk

The property front desk is responsible for receiving, registering and guiding visitors who enter the company's office, and shutting out irrelevant personnel, door-to-door salesmen and unreasonable personnel or assisting relevant personnel to deal with them; Responsible for sending, receiving and forwarding company mail, packages and newspapers; Responsible for answering the phone, recording the contents of the call, and making records and communication. Maintain the telephone regularly.

Other duties of the property front desk: responsible for printing company documents and assisting in copying. , keep the front desk environment clean and tidy. Responsible for the management of newspaper subscription and mail distribution, assist the reception of visiting guests and the logistics of company meetings; Responsible for collecting all the company's mails, parcels, newspapers and materials, and handing them over to the superior leaders for handling after registration.

When answering the phone, say hello and speak in a standard tone. When the caller asks, he must write it down in time. If he needs to convey it to others, he should write down the calling time, caller's name, reason, room number and related matters. Try to make a long story short when answering the phone. If guests complain about the phone, they need to be calm and patient.

Must master the use of photocopiers, fax machines and shredders, and be able to copy and print when the administrative Commissioner has no time; When leaving, you must explain to the direct leader, who will arrange personnel at the front desk.