What department can the owner and the property find to solve the dispute?

Disputes between the owners and the property can be resolved by the real estate administrative department. Specific ways to resolve disputes between owners and property are as follows:

1. Both parties shall settle the dispute through consultation and mediation. Property management civil dispute mediation includes civil mediation and administrative mediation. In civil mediation, the parties to the dispute jointly select institutions and individuals, and the third party proposes solutions according to the opinions and authorization of both parties. Disputes can be resolved through mutual agreement and implementation. However, such mediation has no legal effect. After mediation, one party refuses to perform the agreed matters and still cannot resolve the dispute;

2. Solve property management disputes through arbitration. According to the relevant regulations, contract disputes and other property rights disputes between citizens, legal persons or other organizations with equal subjects can be arbitrated;

3. Solve property management disputes through litigation.

Legal basis: Article 285 of the Civil Code of People's Republic of China (PRC).

Entrusted by the owners, the realty service enterprise or other managers shall, in accordance with the provisions of the realty service contract in Part III of this Law, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owners, and promptly answer the owners' inquiries about realty service.

Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.