Ten skills in handling customer complaints

Treat each other sincerely, but don't promise and agree easily. At the same time, praise them appropriately and set up customer complaint files.

Treating customers sincerely is our basic attitude. Rudeness and neglect will only intensify contradictions and expand the situation. However, treating customers sincerely and being kind to friends does not mean meeting any requirements of customers, and blindly pleasing customers is not a promise, which will only lead to deception. I believe that most customers will understand us if we show our affection and courtesy to them.

Thank you very much for pointing out our shortcomings. It is because of your correction that we can do better and better. "Establish a customer complaint file and record it after each treatment. Don't let the same complaint appear twice; Documents should always be used for analysis and research. Complaint files are also very good training materials.